EVA Air

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 641 reviews
8/10
5 star Skytrax Rating
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10/10

“A wonderful experience”

(Thailand)

Not Verified | A wonderful experience. Eva Air is remarkable with their hospitality, cleanliness and fresh food. They are the best airlines I have ever flown in and as someone who travels often and uses several airlines, this is still an understatement: Eva Air has the kindest and very caring airline staff, their seats are always extremely clean and the air inside the aircraft is very refreshing. Their food is very yummy and fresh too and I normally have trouble eating food from an airplane. They maintain this beyond the aircraft as well, because even in the airport, those wearing the EVA Air uniform are very kind and helpful. Thank you and my bestest wishes.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteVienna to Bangkok
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

“an exceptional high level of service”

(Canada)

Not Verified | Another great set of flights R/T Bangkok to San Francisco via Taipei. The EVA service from start to finish was 5 Star, check-in, boarding, inflight service, baggage handling, etc. The lounges in Bangkok and Taipei are great. I pre-ordered my main meal on my long haul flight segments, the Rack of Lamb was as good as any fine restaurant! The flight attendants provided an exceptional high level of service, attending to every need with a smile. The comfort level in business is over the top. I was in an individual side pod which was roomy, lots of storage space, a large entertainment monitor and a comfortable lie flat bed which was made up with a mattress cover and plush duvet for sleeping. I was even given a size to order set of pyjamas. By far, EVA is my airline of choice for Asia to the USA flights,
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to San Fransisco via Taipei
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

“fantastic to travel with them”

(Canada)

Not Verified | Excellent service in everything, clean, comfortable chairs, good food, punctual is very important, very friendly and helpful both on the ground and in the air. It was fantastic to travel with them, then we took them from Taiwan to Thailand, and back to Canada in the same way. Maybe I would add more movies in Spanish. Without a doubt we will use this airline again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVancouver to Subarnabhumi
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

“a negative atmosphere”

(Netherlands)

Trip Verified | During boarding i noticed a negative atmosphere. During dinner everything was cleared away without asking, we noticed that the staff on board were rushing the whole time. Seat malfunction, screen did not work as it should, asking for a new seat they told me its not possible. The food was ok, inflight entertainment is very limited. Ground staff were ok, very efficient boarding in Bangkok.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBangkok to Amsterdam
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"breakfast was served at 1800"

(Australia)

Not Verified | EVA Air posts no ambition to serve customers even in Business, it's becoming like Cathay Pacific's service which is very structured however lack personal touch. Flight departed 0910am, the main was served early in the morning, however breakfast was served at 1800 (local time) which was extremely weird.
AircraftBoeing 787-10
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteTaipei to Brisbane
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"The staff were attentive"

(United States)

Trip Verified | The food was excellent. The flight left on time. The toilets were clean. The staff were attentive. The seat was very small and legroom was tight. The entertainment system was poor.
AircraftBoeing 787-10
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVienna to Bangkok
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"on par with other 5-Star Airlines"

(Japan)

Trip Verified | I bought 4 EVA roundtrip economy class tickets between NRT and LAX via TPE, this was the first time I seated myself on an EVA’s economy class seat. All in all, I consider their in-flight services on par with those of other 5-Star Airlines. Recommended. On our return flight, however, an unexpected matter occurred at the time of check-in at LAX. Prior to leaving for LAX, as all family members have an ANA frequent flyer program account, I set each flight to be credited there. As my wife and I have Star Alliance Gold status given by United Airlines, through the priority lane, we checked in 4 pieces of our luggage, showing a representative our Star Alliance Gold status on the cellular phone screen. However, she didn’t intend to attach a priority tag to each piece. “Please remember we have Star Alliance Gold status,” I retorted. She said to me, “You are not qualified for the priority tags being attached to your luggage, because your flight miles are credited to ANA.” I answered flatly, “Accrual is accrual. Privilege is privilege. OK? Accrual is one thing. Privilege is another.” She didn’t seem to understand how each Star Alliance member’s frequent flyer program worked. Finally, another female representative replaced her and had the priority tug attached to each piece. But she changed our accounts to be credited, from ANA to UA without our consent. It was not until we passed the immigration that I was aware of it.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Taipei
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"It was a great flight"

(United Kingdom)

Trip Verified | It is my perhaps 12th time flying with EVA business but it was the first long haul on Boeing 787 instead of the usual Boeing 777. It was a great flight. Boeing 787 cabin feels more private and modern, and the entertainment system is a big upgrade from the B777. EVA is still probably one of the best business class out there but the standard has slipped during the past few years. The food is served in a ceromonic way but the food quality has declined. Salad came with too much vinegar, and the main course was bland (the FA mistakenly gave my pre-ordered main course to another passenger). It was also quite rush, not the usual elegant EVA style. I have noticed that they are no longer serving VC vintage champagne - although the new replacement is still better than other airlines' business class champagne. A lot of small touches are missing which is a shame. The other shortfall is wifi - you have to apply before your flight to get 50 MB free data allowance. Service overall is efficient and friendly enough, but lack in warmth and enthusiastic. The lounge in Taipei. It is very dated, no natural light, and the food/drink selection is very poor. No sparkling wine/champagne, food quality has declined and they have also stopped serving cold pressed juice. The shower room was dated and wasn't cleaned properly. It's a place that I don't want to stay for more than 20 minutes.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteVienna to Taipei
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"they wouldn’t upgrade one of us"

(United States)

Trip Verified | On my flight to Cebu I was covered in bug bites by the end of my flight. On my return flight we were the first ones to check in and the the attendant put my husbands name in twice and erased mine. So we had to wait for 2 1/2 with a child stuck in the check in area. Then they finally fixed it without help we were separated on the flight home and they wouldn’t upgrade one of us.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTaipei to San Francisco
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"service from start to finish was 5 Star"

(Thailand)

Trip Verified | Another great set of flights R/T Bangkok to San Francisco via Taipei. The EVA service from start to finish was 5 Star, check-in, boarding, inflight service, baggage handling, etc. The lounges in Bangkok and Taipei are great. I pre-ordered my main meal on my long haul flight segments, the Rack of Lamb was as good as any fine restaurant! The flight attendants provided an exceptional high level of service, attending to every need with a smile. The comfort level in business is over the top. I was in an individual side pod which was roomy, lots of storage space, a large entertainment monitor and a comfortable lie flat bed which was made up with a mattress cover and plush duvet for sleeping. I was even given a size to order set of pyjamas. By far, EVA is my airline of choice for Asia to the USA flights,
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBangkok to San Francisco via Taipei
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"Best airline I have ever flown."

(Canada)

Not Verified | Best airline I have ever flown. Was a long flight (14-15 hours), but boredom easily goes away with an amazing selection of meals, snacks, movies, TV shows and games. The flight crew were super nice too! Apparently the economy class is actually good, offers great comfort when on a budget. Will definitely fly with EVA Air again.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVancouver to Taipei
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"It was very pleasant"

(United Kingdom)

Trip Verified | I flew Eva Air at Christmas and it wasn’t the greatest experience but not the worst. This time the flight was one of the easiest long hauls I have ever done. It was very pleasant, food was ok. I was assigned a middle and I am extremely claustrophobic so with the help off the ground staff they were able to move me to an aisle.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Bangkok
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"very comfortable and satisfying trip"

(Canada)

Not Verified | Vancouver to Singapore & back between April & June 2023 by Business Class. I had been flying EVA Air since year 2000 between Singapore & Vancouver & was a Diamond Club member for awhile. This was my first experience in Business Class. Flights all were on time, except the flight from Singapore to Taipei on 6th June which took off one hour late. Aircraft was clean & well maintained. The Business Class Seats in configuration 1-2-1 were arranged in a slant & manouvering to get in and out was difficult. Poor design & not comfortable. The Toilets, Entertainment System were good. We had ordered AVML Veg meals & they could be described as patchy in selection of menus. The meals when served with actual Indian items were tasty but lacked the Yoghurt. The Dinner from Taipei was a let down as it had weird mushroom, tofu etc in Salad (none of which is Indian). Service onboard was excellent by cabin crews. Announcements by Crew were often unclear. Luggage was well handled. No issues. Overall a very comfortable and satisfying trip and value for money !
AircraftBoeing 777-300 ER
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteSingapore to Vancouver via Taipei
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"This is really impeccable service"

(Thailand)

Trip Verified | I have been a loyal EVA customer for many years. I have earned their Gold Status (Infinity MileageLands). I needed to redeem my frequent flier points before the end of June. Thankfully they had extended the expiration date a few times because of COVID19. I decided to redeem the points and fly from Chiang Mai to Vancouver. After being frustrated with doing the online booking myself, the Taipei office (loyalty) kindly phoned me and walked me through the process and everything was perfect. Once in Vancouver I decided to make a trip over to Toronto and I needed to extend my EVA ticket. This time the Taipei and the Chiang Mai office worked together to make that possible for me. I am very grateful to the Taipei office along with Zee and his Chiang Mai office colleagues. Again, the onboard service offered by EVA just doesn't get any better. There are little things that make a difference. At the door, they check your name on the boarding pass and then greet you by name. Each time they speak to you afterwards they refer to you by name. The FA takes you to your seat. When they speak to you, they do not bend down but rather get down to your level and speak to you. When you use the lavatory, on the way out they ask you if there is anything that you need. This is really impeccable service. The food is wonderful along with the wines and cocktails. This excellent service is not a one-off for me but rather what I have experienced before in business class from EVA. When I have had difficulty in the past, I have found that the "loyalty" department at Taipei is most helpful and I can say that same about the Chiang Mai office. I did note that I was not eligible for the free WiFi since I was on an award ticket. That is unfortunate because one receives the points to use an award from being a frequent flier. Again, my appreciate to the Taipei "loyalty" office and Zee and the Chiang Mai staff.
AircraftBoeing 777-300ER / A321
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteVancouver to Taipei
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"It was a very good trip"

(United States)

Trip Verified |   BR211 TPE-BKK on 04/28, third leg of SE Asia trip with Hubby. EVA uses a 77W for this trip, the same metal we were on just a few hours ago from LAX. Boarding was done by group and they announced the group names clearly and where we can line up so it was quite organized. The flight attendants were again very polite and helpful but efficient in helping people with their luggage and seating. Service was very good, quick and friendly done by cheerful cabin crew. The captain made announcements at the beginning of the trip and information on Bangkok airport condition just before our descent. We landed just slightly ahead of plan. It was a very good trip.
AircraftBoeing 777-300 ER
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTaipei to Bangkok
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"a very comfortable Trip"

(United States)

Trip Verified |  Flew EVA on BR11 LAX-TPE on 04/27 just after midnight. Boarding was done by zone but there were no clear information on where to line up for each zone and which zone is currently boarding so it was quite chaotic. Unless I asked to the gate agent about our transfer from a United flight, we won't know that our United-generated boarding passes have to be exchanged with EVA ones to be able to use the automated gate and our baggage tags needs to be stamped. In LAX they used the new automated gates that makes the boarding process quite slow since many people don't know how to properly scan their boarding passes. Once on board, the flight attendants were very efficient in how to help passengers with their luggage and finding their seats. They were very polite but still ensure that all safety precautions are followed. Once we were airborne and the service started, the FAs were very courteous and helpful, and give a very good service. They informed us of the two meals we will be served on board and the timing of the second meal (two hours prior to land) and there are snacks available in between. Service started with a welcome drink (water, orange juice, wine or beer) then dinner. Once dinner was served and cleaned, they dimmed out the cabin lights so passengers can sleep. Throughout the evening flight the FAs made frequent rounds with water or OJ. The restrooms were kept clean and there were ample amenities there (toothbrush, toothpaste, lotion, etc.) at all times. The orchid decoration on the restroom wall is a very nice touch. Inflight entertainment is quite good but the layout is quite confusing. I didn't know they have many more options until the last moments before we started our descent. The lights came back on just before second meal (breakfast) is served, a very tasty Chinese congee. The captain made announcements regarding the planned trip before we leave, and about the current condition at Taipei airport before we start our descent. We land and got to our gate C5 ahead of time. Overall it was a very comfortable trip.
AircraftBoeing 777-300 ER
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Taipei
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Thank you for such a great service"

(United Kingdom)

Not Verified | I flew with them on the 24th March 2023. What a great service and the Airline rep Debbie was so helpful and friendly and she helped us to do a very smooth check-in. I have to say it was 5 star service all the way from London to Bangkok and back and I cannot wait to fly with them again. Thank you for such a great service and looking forward to fly with you again.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Bangkok
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"product was very good"

(United Kingdom)

Trip Verified |  First time I had flown Eva for about 7 years. The product was very good. The flight was roughly on time, which I thought was good as I was flying out in Christmas Eve. It was actually the fastest flight I’ve ever done at just over 10hours. Food was ok, movie selection has gone down hill.
AircraftB777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Bangkok
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"I was impressed with everything"

(United Kingdom)

Trip Verified | I was impressed with everything about my flight. Premium seat was spacious and comfortable and with the cabin half empty there was plenty of room to spread out. Meals were excellent quality for airline food. Got plenty of sleep. Very happy.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteLondon to Bangkok
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"crew provided a good service"

(United Kingdom)

Trip Verified | Not my first time using EVA Air but first time for about 5 years, check-in a bit slow as was security and passport control. Once airside used the EVA Air lounge through my FF status, the lounge is okay not great but quiet with okay food offering. Boarding was slow although polite, once on board arrived at my seat 26A which I always like on this aircraft. Drinks served before departure which was around an hour late, once in the air the crew provided a good service. The seat was pretty comfortable and luckily I had the adjacent seat empty, lunch and dinner served during the flight with drinks and snacks offered frequently. I'm a big fan of Premium Economy and EVA Air do it well, more PTV options might be nice however I slept 6 hours so okay. Arrived on time after 12 hours 20 minutes bags off quickly great service, I did notice though that EVA Air have installed 3-4-3 in economy so I wont be flying economy on EVA but otherwise would use EVA anytime in PE.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteBangkok to London
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"customer service was great"

(United States)

Not Verified | Great airline! I flew from JFK to Cebu with my family of 4, including 2 boys 6 and 12. We had such a comfortable flight. The food was very good, the customer service was great, the seats were spacious and comfortable, good movie choices and my personal favorite was the toiletries in the bathroom. This was my second time flying and I was very pleased. I will definitely be using Eva Air when possible. Highly recommended!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to Cebu via Taipei
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"experience was pretty mediocre"

(Thailand)

Trip Verified | My experience on the London Bangkok route was pretty mediocre. But let's start with the good : the staff are fantastic, well-trained, polite, efficient and gracious. The EVA web site is so full go glitches that it is practically unusable if you have a problem needing solving. I wanted to retrieve my membership number and password, which proved impossible over three months of trying. When asked to enter my name it would reply "Please enter an English name." When I called customer service in Bangkok there was no reply ever. Cabin is nice, but small and cramped feeling, the herringbone arrangement is good but there is little privacy and the seats are narrow and not particularly comfortable. I am tall and have a disability so I'm not their ideal customer! There is no turn down service or mattress, so you have a blanket and have to put that down and sleep on top of it. The food was worse, though. As I recall, EVA always had great food and maybe Covid has impacted this. Bangkok-London offerings. Presentation is fine, we got a beef dish with a potato gratin that had a strange scent. My bead was microwaved plastic. The hostesses quietly apologized. Arriving at 6pm in London as it grew dark we were served breakfast. Congee, cereal and yoghurt and another weird omelette. There was a thing called Chicken with Red Cheese. This shows total lack of management. London to Bangkok was marginally better food wise. EVA doesn't have a lounge a Heathrow so they use the Lufthansa one. I need a wheelchair to get to gates they didn't send one. Boarding was an hour late, chaotic and disorganized. On board, the Chinese offering was good, fresh and real and the oolong tea is a lifesaver, but I didn't arrive feeling that I had enjoyed the flight. Tthe internet didn't work even though I paid for it.
AircraftBoeing 777-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLondon to Bangkok
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"disappointed with this flight"

(Canada)

Trip Verified | Was extremely disappointed with this flight. Boarding in YYZ was a gong show. I had booked myself and my elderly parents into Premium Economy so we can board first and get the bags into the overhead storage and settle in. Instead, my parents who are seated next to me boarded in Zone 4. And I was in Zone 5. How does that make sense that we are boarding so late and also at different times? Furthermore, in Terminal 1, they haven't figured out how to coral people so you have people lining up arbitrarily somewhere and then some EVA air staff would walk around with a card saying some zone number and expects everyone to move over and join them. It was just pure chaos. I was hoping that the meals and service would be great but it was not. They only served only 2 meals for the 15 hour flight. There wasn't an instant noodles snack. On top of that, my meals weren't good. The flight attendants rarely walk by to ask if I wanted water which left me quite parched unless I buzzed them. Meagre catalogue of new movies. The shorter flight from Taipei to Kuala Lumpur had ever so slightly better movies. AC has better in-flight movies. Seat incline was very, very generous. And because there was slightly more leg room, the person in front leaning completely back doesn't make moving around in your own seat, and even eating, a big issue. The flight arrived an hour late, thankfully I left a lot of time because my elderly parents were not mobile and I gave myself a few hours to transfer.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteToronto to Kuala Lumpur via Taipei
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Staff is really attentive"

(Japan)

Trip Verified | First the app of EVA Air is quite good. I am ANA member but could use with no problem and register my ANA card. You can check all in app and choose your menu in advance. The Japanese menu from Tokyo was quite good. Staff is really attentive. Food is great. Taipei to Paris Flight is older, still full flat bed, but food is good and staff is attentive. Maybe need more option between the 2 meal as it is a 15h flight. For both flight wine was great. I recommend this airline base on price and quality.
AircraftBoeing 787 / A330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteTokyo to Paris via Taipei
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"bumped by flight attendants"

(United States)

Trip Verified | The flight was pure torture with the thinly padded seats in the Boeing 787-10. Aisles were just large enough for the galley carts and since I was in an aisle seat if I was not careful I get bumped by flight attendants and fellow passengers. When my reservation was made I requested a wheelchair for my wife who can not walk a long distance. We had no issue in Seattle or Manila but at Taipei she was ignored in her request. So finding an unused wheelchair I wheeled my wife from the gate to the security checkpoint where an employee argued with me about stealing a wheelchair. EVA has lost me as a customer first the horrendous seats and the stolen wheelchair.
AircraftBoeing 787-10
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManila to Taipei
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"flights were comfortable"

(United States)

Trip Verified | This was my third time to fly EVA Air with a long flight and 2 transfers. Having the first leg (DAL-SFO) with Alaska Airlines is great. It was comfortable and check in was smooth. The staff were very friendly. The actual EVA Air flights from SFO-TPE and TPE-CEB were also good. The staff were efficient and the flights were comfortable. I chose a low calorie meal which was great since you get veggies and fruits and protein! There was no selection which was fine but the first meal protein was dry. Most of the time it was chicken or egg whites. My last meal with chicken was delicious though! But this was my very first time that my bags did not arrive. My bags were yet to be located (as of this writing). The transfer from TPE-CEB was a little bit chaotic knowing that my previous flight (SFO-TPE) was delayed—which the airport crew handled well btw. The next leg was also moved. I was not worried since in my previous experiences—they always make sure that you get to your flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Francisco to Cebu via Taipei
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"a comfortable ride"

(Hong Kong)

Trip Verified | It was a comfortable ride. The seats are not bad, you get what you pay for. Cabin crews are helpful. Food quality is alright, about the same as pre pandemic. Inflight entertainment is mediocre with a limited selections of movies and shows. Still it's worth flying with EVA Air if you are planning to fly Taiwan.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHong Kong to Taipei
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"would definitely recommend"

(United States)

Not Verified | People rarely give good reviews more often opting to write something when things go wrong, but it's been such a long time that I've had a good experience with an airline carrier, that I had to leave a review! I had a great experience with EVA Air flying from Vietnam to the United States. The trips consisted of 2 flights, one for 3h and one for almost 12h, both trips were great. The staff was very friendly and professional. The food was also great. I didn't feel like I was being scammed out of my money at every step of the trip like I do a lot of the time nowadays with US airlines. I would definitely recommend this airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSaigon to Los Angeles via Taipei
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"so little legroom"

(Netherlands)

Trip Verified | Mid-November the outward journey AMS – BKK in the Boeing 787 dream liner, to my surprise, very little legroom, not to say, very tight, in row 21 , but I was lucky row 20, with a lot of legroom, (you looked at the pantry, among other things), 2 empty seats. Consultation with a flight attendant and I was very spacious on row 20B, stretching my legs, etc. The return flight BKK-AMS was a true torture for me and others, so little legroom, I was now in row 28C, soon here and there some irritation and sometimes a fight, especially if someone pushed their seat back a bit (by the way, a seat like C is not really nice, people constantly bump into you, including staff) The passenger in front of me moved his seat back a bit, so I monitor was about 10 cm away. So I leaned back a little, to which a passenger behind me started grumbling, I didn't want any problems, so I stood up and patiently explained to the man; don't complain to me but do it at EVA, or fly premium, ok that problem solved quickly. My thought, apparently due to the new seat configuration EVA still wanted to cash in? Half November de heenreis AMS – BKK in de Boeing 787 dream liner, tot mijn verbazing, zeer weinig beenruimte, om niet te zeggen, zeer krap, op rij 21, echter ik had geluk rij 20, met heel veel beenruimte, (je keek oa tegen de pantry aan), 2 lege stoelen. Ff overleggen met een stewardess en ik zat op 20B zeer ruim, benen strekken enz. De terugvlucht BKK-AMS was voor mij en anderen een ware marteling, zo weinig beenruimte, ik zat nu op rij 28C, al snel hier en daar wat irritatie en soms ruzie, met name als iemand zijn stoel wat naar achteren deed (by the way een stoel als C is ook niet echt lekker constant botsen mensen tegen je aan incl. personeel) De passagier voor mij deed zijn stoel wat naar achter, waardoor ik mijn monitor op ong.10 cm afstand kwam. Dus ik ook maar iets naar achter, waarop een passagier achter mij begon te mopperen, ik wilde geen problemen, dus ben gaan staan en de man geduldig uitgelegd; ga niet bij mij klagen maar doe dat bij EVA, of vlieg premium, ok dat probleem snel opgelost. Mijn gedachte, blijkbaar door de nieuwe stoelen configuratie wilde EVA nog ff cashen?
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmsterdam to Bangkok
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"meal is delicious and fresh"

(Taiwan)

Trip Verified | The airplane is clean. Its facilities, such as the lighting and tray, function well. The service is good. Flight attendants are friendly and helpful. The seat is comfortable. The meal is delicious and fresh.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTaipei Taoyuan Airport to Chiang Mai
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"selection is for Asian passengers"

(Czech Republic)

Trip Verified | Starting from the boarding experience in Vienna, where they put you in a confined place for 30-40 minutes, with no seating. Some of the cabin crew serving me were lacking the basic communication and service skills. Infotainment system, was working properly, but a lot of the selection is for Asian passengers. Headphones provided to me were of a low quality, before. To exit your seat to the toilet, you need to climb out.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVienna to Bangkok
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no one at the check in"

(Philippines)

Trip Verified | All flights were cancelled at Terminal 1, NAIA due to technical problems. All passengers of Eva Air BR278 were waiting in line For about an hour and there was no one at the check in counter to explain what we do next, and only a piece of paper showing contact numbers were given to us to rebook. My first time to fly Eva Air because my husband had very good things to say about the airline. The flight was to depart to Taipei at 1850 and I have a connecting flight to LAX at 2355. There was no one at the Check in counter and the Office was closed at 5pm. Text Message to my Phone about flight cancellation was received at 4:31pm and paper with contact information was passed around at around 4:45pm.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to Los Angeles via Taipei
Date FlownJanuary 2023
Ground Service 12345
Value For Money 12345
no
3/10

"so bad and customer unfriendly"

(Netherlands)

Trip Verified | My wife and I, we are really outraged by the way we have been treated by the EVA AIR – BR75 team. The flight times have been moved up to 5 times, due to technical issues. Finally it was the next day. In the meantime we received 2 food vouchers, which could be used at a limited number of shops. The route from the gate to the shops was a long walk and then back. We are an elderly couple and not very mobile. By the time we got to a snack shop, there was already a queue of 50 people. Reason: many of those kind of shops were closed due to renovations. So we had to walk even further. At the end of the day we had to go to another gate; we had to wait again, without further information. Finally, we followed the whole group of people to the immigration gate, we had to hand over our passports. It is therefore forbidden according to the Dutch government to hand over your passport. Only if there is legal approval for this. A copy of our passports was not accepted. If we refuse, they wouldn't help us any further. So we had to do this. After a 30 minute bus ride we arrived at a hotel. Waiting endlessly again. We got a very basic room, no hot water, no luggage. We got a meal, went to bed exhausted at 11 pm, got up at 3 am, because we had to take the bus to the airport at 4 am. Waiting again, no one from EVA AIR was there to explain anything. 500 passengers, in small groups, were searching for information or help. The flight was not listed. And only around 07:30, the staff arrived and boarding could begin. We had to wait a long time for our passports, because a pile of numbered passports had been dropped. We are regular customers of EVA AIR, but we don't recognize the service anymore. This was so bad and customer unfriendly. This brings down the reputation of the company way down. We have submitted a complaint but unfortunately, have not received any response.
AircraftBoeing 787-10
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Amsterdam
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"always our #1 choice for travel"

(United States)

Trip Verified | On time departure and arrivals. Immaculate aircraft, warm attentive staff (ground and on board). Royal Laurel Class seating was very comfortable with excellent amenities. Great transit lounge service in TPE Airport. Catering was amazing and still preserving the first class experience serving individual courses one at a time and the pre flight expansive menu is awesome. EVA is always our #1 choice for travel.
AircraftBoeing 777-300
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteBangkok to San Francisco SFO via Taipei
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"outstanding flight with EVA Air"

(United States)

Trip Verified | Another outstanding flight with EVA Air. The boarding process well organized, Aircraft was immaculate and in excellent repair. Warm attentive staff, comfortable seat. Extensive menu for pre flight ordering and the lobster selection was perfect. Always my first airline of choice for travel.
AircraftBoeing 777-300
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteSan Francisco to Bangkok via Taipei
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

210 seats per row in Economy"

(Myanmar)

Trip Verified | Narrow seat. EVA Air has 10 seats per row in Economy class, even 9 seats per row in same aircraft of Thai Airways. Flight delayed and some baggage left at airport. So, passengers worry for their baggage. One of our baggage was damaged, one of our baggage arrived one day delay and three of our baggage arrived with 5 days delay.
AircraftBoeing 777-300 ER
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Bangkok
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"decision had been made that I could not fly"

(United Kingdom)

Trip Verified | Great cabin crew, awful Heathrow ground staff. On the outward journey from Bangkok to London, the cabin crew were wonderful: totally professional and really helpful, but the ground staff at London Heathrow were shockingly bad on my return. The check-in staff were impatient and rude from the outset, telling me "Move along the queue and stop wasting your time" when I began to enter my details in the Eva Air online check-in machines provided for that purpose. My passport was scrutinised and refused because of a small tear on a blank page at the back of my passport. The check-in manager ripped off the luggage tag from my bag when the decision had been made that I could not fly. This was unsmilingly delivered with no explanation, unnecessary and humiliating. This failure of Eva Air Heathrow ground staff will cost me approximately $1,200 to book a new flight. In spite of my very pleasant outward journey with Eva Air, I won't be travelling with this airline via London again. The London Heathrow staff made this a miserable experience for me.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to London
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"would not fly Economy with them again"

(United Kingdom)

Trip Verified | Have flown EVA a number of times in both Business and Premium Economy on this route and have been more than happy. This return leg was in Economy as unable to upgrade, having tried to contact BKK ticketing office for 3 days. The flight layout was supposed to be 3-3-3. On entering the plane noted that it was 3-4-3. We were sitting in the middle and I was on the outside with my wife in one of the middle seat of the 4. First thing. Noted how tight leg room was given the seat layout I couldn’t put my right foot flat on the floor. This was my first time in a 10 across format and compared against Thai Airways 9. I wouldn’t have booked if I’d known was 10 and again time of booking was only showing 9. Crew were very efficient. Food was very poor both meals and not a patch on Singapore Airlines as a 5 star comparison. The temperature on board was too low. People were putting on coats and requesting second blankets and hot drinks. I would not fly Economy with them again. Would this experience stop me using them again in other cabins, maybe not. But it’s a tough ask in Economy on this plane specification for 12.5 hours. Whilst Thai Airways is not as polished in terms of staff it’s a better experience on a 12.5hr Economy flight.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to London
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"it was a magnificent flight"

(United Kingdom)

Not Verified | We started off boarding the plane, the crew were very lovely and greeted us professionally. When we got to our seat there was a pillow and a blanket with headphones and cleaning wipes waiting for us. The blanket was very comfy and soft and so was the pillow. The seat was large and very nice for this 12 hour flight. We started cruising and went on the IFE screen, there was a lot of movie options and kid options, a few games, the flight map was excellent. The food options were very good. Chinese and a western option. Either Prawn and potato pie or Chicken thigh with black bean sauce. I chose the chicken thigh with Pineapple juice and Tea. I loved it, it was a good portion, had lots of flavour, it was a good sized meal. Very very tasty. Then I mostly slept. I got up and went to the bathroom, the crew were putting away the trolleys. They were very nice, this very kind crew came up to me and offered me some snacks. Of course I said yes. Then I slept more after that. Woke up and a few hours later breakfast was served. Prawn fried rice or eggs, I chose the fried rice. Again lots of flavour, it was another good portion and it was extremely tasty. I had tea and cranberry juice with it. Then we landed in Bangkok. Overall it was a magnificent flight! It was brilliant. Good food, good staff, great seats.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Bangkok
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"dropped in standards"

(United Kingdom)

Not Verified | I am disabled and had first class care at both airports. However the flights were dreadful. On the outward flight to Bangkok we had paid extra, both ways for an aisle seat for me as I can't climb over due to my disabilities. We were 2 rows back from the exit row seats and just before take off I noticed they were free. I ask one of the crew politely if due to my disability we may move she said yes, but it will be £150 each and you have to pay in cash. I thought she was joking and then she repeated £300 cash. During the flight I went to use the toilet closest to us and again due to my disability found it difficult due to the size. When I came out I stood to stretch my legs and a fellow passenger told me that at the rear of the plane they had a disabled toilet. So next time I went to the rear and there it was. It was occupied so I waited a few minutes until a crew member came and said the normal toilet is free across the other side. She saw I had my walking stick and I said I will wait until this one is free. She said, it is not occupied but locked for staff use only. I asked if due to my disability I could use it and she just said no, crew only. I was amazed I have to say on both these issues plus the general attitude of all the crew on the outward flight. The food had also dropped in standards as well.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Bangkok
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"seat is not comfortable"

(United States)

Trip Verified | We paid for three seats not knowing it was next to emergency door exit, it was a chaos from ticketing, wheel chair handling, we were asked by 3 stewardesses about emergency door and in case of emergency. We told the third stewardess that if they believe we cannot perform the task to just move us to a different seat and refund the money that we paid for the seat because the we are tired of being asked three times. The seat is not comfortable, not made for a long flight.
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Francisco to Manila via Taipei
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"traditional style mixed with comfort"

(Taiwan)

Trip Verified | As a solo traveler, I arrived in Bangkok on EVA BR211 from Taipei and returned on EVA BR68 both in economy class. This trip has confirmed my earlier experiences with the company, such as traditional style mixed with comfort and the always kind, smiling, and helpful cabin crew. Easy and automated check-in, quick boarding, spacious and comfortable seats with soft blankets and pillows, and more than enough in-flight entertainment. As for the meal, I chose the lacto-ovo vegetarian menu which was satisfying and well-prepared. The bread was warm and fresh, and the main dish served with freshly cut fruits was flavorful.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTaipei to Bangkok
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"I can't recommend them"

(Australia)

Trip Verified | Bangkok to Taipei. I had an 11 hour layover at Taipei airport which wouldn't have been a problem if it was during the day. However, the plane was delayed by an hour and didn't land until 10:30pm. The food courts had closed by the time everyone had disembarked, even the lounges were closed which is unacceptable when you're paying an eye watering amount for a business class seat. Why on earth would EVA Air have an 11 hour layover at night when nothing is open and there aren't any sleeping facilities like pods. I can't recommend them purely on their insane layover times
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Taipei
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"I did enjoy my flight"

(United Kingdom)

Trip Verified | With so much praise has been given to EVA Air's Royal Laurel Class, I was looking forward to my flight to Bangkok. The experience began at the check-in desk, which was swift and friendly. The boarding was also methodically carried out, with business class passengers invited first. The cabin has a 1x2x1 layout with a reverse herringbone configuration, and mine by the window. The decor was pleasant, with olive green, shades of grey and brown colours. The seat itself looked cosy and comfortable. Settling down, I took a moment to explore the settings. The armrest could be lifted or lowered. There was the usual adjustable reading lamp and areas for storing small items and drinks. The seat adjustments at first looked complicated, but I eventually got the hang of it. The TV monitor was set at an angle opposite and had to be clipped open to be viewed. Headphones were also in their own compartment. The fold-out table was especially large and sturdy. Good quality slippers, Jason Wu designer pyjamas and a decent amenity kit were also provided. PJs were really welcome and should be standard on long-haul journeys. Once boarding was complete, pre-departure drinks came. When I requested Champagne, I was told it is prosecco for now, but champagne with supper. Seemed rather odd! At cruising altitude, the 'supper' service began. The menu was displayed on the monitor, and there was a good selection of soft drinks, spirits, wines, and teas. I had pre-ordered my main course for both 'supper' and 'refreshment' meals. The seafood main course of tiger prawns, with cashews in a spicy bean sauce, vegetables, and rice was delicious. But the choice of wine was just red or white. For afters, it was cheese and biscuits, with walnuts and pieces of fruit. However, I was disappointed to see a branded package of mini Jacobs crackers - it just cheapened the presentation. In my experience, biscuits and crackers should be served loose. The service was rather rushed, with no drinks refills unless asked for. I also had to ask for a coffee before tucking into sleep. Once 'supper' was over, the cabin crew just retreated to the galley area until two hours before landing, when a 'refreshment meal' was served. My main course was an Asian affair - noodles with shrimp won ton, char siew pork and other dim sum items which was tasty, and this time asked for champagne and got it. EVA Air offers an excellent business class hard product. The cabin crew, although polite, were just not engaging. The was a lack of proper etiquette and finesse when serving food and drink or attending to passengers. However, it did not deter me and I did enjoy my flight all the way to Bangkok.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLondon Heathrow to Bangkok
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"a horrible flight for me"

(United States)

Trip Verified | Taipei to San Francisco. My flight was on August 18 2022 on BR 18 from Taipei to san Francisco I have a condition called OAB (over active bladder) and that's why I always wanted to sit near the lavatory because I always have to empty my bladder every 30 mins. On that flight I was on 73H last row, aisle sit right side and behind me was the lavatory. Since I got into the plane I rushed to the lavatory behind my seat and it was occupied. I waited for 15 mins and a flight crew approached me and told me to just use the lavatory on the other side and that was fine with me since it was vacant. But mid flight I noticed every time I went to that lavatory it was always occupied and I was forced to use the left side lavatory or on the lavatory on the middle part of the plane. But one time I caught a flight crew came out on that lavatory behind me and as soon as she came out she suddenly locked the lavatory from outside and make it appear that it was occupied but nobody was using it and the reason they are locking it from outside so that nobody can use that lavatory except for them (crew). It was a horrible flight for me because I badly need to use a lavatory to empty my bladder I have one behind me but that crew on that flight are using it exclusively so I have to use the other side but it always had a long line or the lavatory on the middle part of the plane which is too far from my seat.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTaipei to San Francisco
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"crews were somewhat attentive"

(United States)

Not Verified | Pros: Food is OK and most crews were somewhat attentive. Cons: less selection of movies and music Issue: I usually made multiple trips (every two hours) to restroom, unfortunately EVA air assigned me the window seat and I couldn't change it during check-in. After took off, I realized that there were some aisle seats not been taken, so I requested a flight attendant whether I could change my window to aisle. She told me that there was no aisle seat available. I ended up begging my neighbor passengers for five times to go to restroom. Most of the times they were sleeping and I really hated doing that. It would be better if the flight attendant provided me the reason why she could not assign me an aisle seat when some are available instead of rudely denying and walking away.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHouston to Taipei
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"did nothing to compensate the loss"

(Poland)

Trip Verified | I paid for a reservation of a specific seat and they confirmed with my online ticket. After arriving at the airport i received a ticket for a different seat. After approaching the staff about this, he pretty much told me that this is my problem and he wasn't going to do anything about it. Once again it was a paid seat and they did nothing to compensate the loss for me.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteVienna to Bangkok
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
6/10

"entertainment is not what it used to be"

(Thailand)

Trip Verified | Eva Air's slogan 'Striving for Perfection' is a strong strap line yet standards have fallen since Covid. I have used Eva on the London to Bangkok route since they started flying from Gatwick in 1994. Unfortunately my first post Covid flight there are a number of issues which need to be addressed. The In-Flight entertainment is not what it used to be with limited choice and a really difficult navigation issue where one has to select ones mood before a small choice appears. Food was mediocre and the vegetarian bread roll is served cold yet standard fayre comes with a hot roll. The evening meal was excellent with fresh salmon and potatoes but my breakfast hash was disgusting.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Bangkok
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"no apology or compensation given"

(Taiwan)

Trip Verified | We are flying back to Taiwan and I unfortunately got covid, which resulted in a 300 pound change fee. Just before our next flight my wife got covid and this time we were charged almost 800 pounds. I understand there may be a change fee, but they added the cost of the flight at that time, rather than what we originally paid. The customer service team were neither helpful or sympathetic to our situation. They simply said they could waive the change fee of 75 pounds with a positive PCR test. As we know a PCR fit to fly costs well over 100 pounds. The logic and competence shown was awful. We have now paid over 1,100 extra with no apology or compensation given. Also, as they are only flying once a week, we have had to delay work for two weeks. Never will I fly with this airline again. I would have been fine with paying the flight change fee, but to add an additional cost of 800 pounds is an insult.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTaipei to London
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not give back 100% of the ticket"

(Canada)

Trip Verified | Beware of cancelation fees even when the airline canceled your ticket. My ticket for April 2022 got canceled due to the new covid policy issued by Taiwan government. Still the airline will not give you back 100% of the ticket. Hence i rebooked another ticket again thinking it was just 1 plane got canceled. And immediately canceled that ticket in an 1 hour stretch. Airline refused my cancelation request and charged me penalty.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVancouver to Ho Chi Minh City via Taipei
Date FlownFebruary 2022
Cabin Staff Service 12345
Value For Money 12345
no
6/10

"not tell me what my refund would be"

(Taiwan)

Trip Verified | EVA Air is a great airline, in the air, less so when there is a problem on the ground. My return to Taipei from Chicago was cancelled three times (September 4, 6, 9).. I believe that they could do better in customer service, particularly in rescheduling. On Friday, I called about my cancelled flight; the phone rep did not suggest any alternative itineraries (I can't wait two weeks for the ORD route to open up). I suggested flying through Houston instead of Chicago. The rep told me that my new flight plans would not be confirmed until Monday (and that there may or may not be a fee for changing my itinerary). I decided today to cancel and fly another airline. The representative could not tell me what my refund would be. She instructed me to email the EVA office in Chicago and they would let me know when they get back to work after the holiday. The website and app are adequate for booking a ticket, but seem worthless to deal with any problems. And, if the app/website is worthless for rebooking, why can't the phone reps give firm answers about rebooking and fees?
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteChicago to Taipei
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"layover transit ban in Taipei"

(United States)

Trip Verified | Be wary of purchasing tickets for EVA air flights. The lower fare belies the issue with the layover transit ban in Taipei. Although a small screen on a page will alert you to this ban, it states that the ban will be in effect for only a month (until Aug 31, 2021 as of this writing). Some people are willing to risk having their flight canceled. However Taipei has a history of extending this ban every 30 days since May 2021. If we had known that Taipei had a record of protracting their transit ban, we would not have purchased this ticket. Ultimately, we canceled our booking, paid the $120.00 surcharge and booked a direct flight with another airline out of LAX just for peace of mind.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteChicago to Cebu via Taipei
Date FlownAugust 2021
Value For Money 12345
no
1/10

"only about 60% will be refunded"

(Canada)

Not Verified | Me and my wife booked flights on May 5, 2021 for May 14 to June 2, 2021 round trip tickets from Edmonton to the Philippines this coming May 14, 2021. Because of the new rules imposed by the government of the Philippines to incoming travellers, we decided to just cancel our trip. We requested a refund from Eva Air but we were surprised that only about 60% will be refunded in 5-10 days. We’re still waiting for the return of the money. Almost 40% penalty charges is just too much. We feel like this is taking undue advantage especially at this time of the pandemic. Eva Air should be more compassionate to their customers. A 20% cancellation penalty is more acceptable. We’re very disappointed but what can we do. We will just wait for the refund and learn from it.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEdmonton to Cebu via Taipei
Date FlownMay 2021
Value For Money 12345
no
1/10

"pay the difference or cancel the flight"

(United States)

Trip Verified | The airlines cancelled my flight due to limited flight. My original flight is May 20. Due to this changes I have to make changes also on my connecting flight. I asked to move it to June 11. I was told that I can only picked a date between May 24 to June 2 and for Monday, Wednesday, Friday. I asked to speak to manager if I can change it to June 11 since they are the one who decide to cancel the flight coming out of Manila on Tuesday and Thursday. The representative said that the manager will tell me the same thing because its a company policy, and told me i will have to pay the difference or cancel the flight and book it somewhere else. I understand they're trying to consolidate their trip but if you are the one who's causing the inconvenience of customer, you should be able to be flexible.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to Los Angeles via Taipei
Date FlownDecember 2020
Value For Money 12345
no
2/10

"one meal for a five hour flight"

(Taiwan)

Trip Verified | A bad experience. I appreciate that Taiwan prides itself on efficiency, but perhaps a little more attention could be spared to hospitality. On the plus side, the flight was on schedule and the plane was very clean. On the minus side, one meal for a five hour flight and nothing else, not even passing through with a tray of water in a plastic glass. The seat selection was a bad joke: the plane was 90% empty, but on the online seat selection I was offered a choice of only two seats, neither at a window, both at the aisle. In the days of Covid, surely a window, seat is further from people walking down the aisle? The attitude of the cabin crew was frosty.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTaipei to Jakarta
Date FlownApril 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Service was good"

(Philippines)

Trip Verified | My trip was a group booking for a school field trip before most flights were affected by the pandemic. Our actual flight was cancelled due to COVID, but we were quickly rebooked to the next available flight. Service was good - ground service for group booking (we were a group of 30+ people) was excellent and check-in was seamless. Food served was excellent - for a 2 hour flight, we were served a full meal. Crew wore masks (no PPEs yet as there were still no outbreak at the time), but you can see the courteousness and sincerity in their service. Even got some playing cards to pass the time! Would recommend flying with them again.
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTaipei to Manila
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"a positive experience returning to the USA"

(United States)

Trip Verified | I was fortunate to check in for my flight back to the USA the night before the flight. The challenge for me, though, was being able to check in my bag right at an hour before departure from Seoul, as I was afraid that I wouldn't be able to make it to the airport in time via public transport in the early morning. Happily, that wasn't a problem. I was able to make it to the check-in gate right on time, the staff were friendly and checked my bags with no issues. Gate staff in Seoul and Taipei were pleasant. The flights to Taipei and then to Los Angeles were drama-free. I found the cabin and lavatories clean and staff courteous. I did find the seats slightly more cramped (maybe just my perception) and in-flight entertainment and meals to be a little boring, though, compared to previous experiences using JAL and Singapore, these still fare better than most North American carriers in my opinion. All in all, a positive experience returning to the USA. I'll value professionalism and cleanliness, with friendliness as a bonus, any day before watching the coolest new Hollywood flick.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSeoul to Los Angeles via Taipei
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"It was a fantastic flight"

(United Kingdom)

Trip Verified | London to Taipei during the pandemic. EVA only sells full fare ticket during this period so my tickets cost double of the usual price. However this is totally understandable, and I was able to select my seat once the ticket is booked. Check in at Heathrow was bit chaotic but this was due to the airport organisation to ensure social distance (which in my opinion only creates more queue than distance). EVA has requested some forms to be filled prior to checking in and also Taiwanese government requires online registration so they can monitor each single arriving passenger. The queue to reach check in took around 90 minutes. Once check in was performed it was very smooth to go through security. After security the only shops opened were Boots and WH Smith. Boarding was in good order. EVA enforced boarding zones to reduce congestion. Temperature of all passengers were taken and recorded. The crew members were in full PPE (goggles, facial mask, glove and apron) but still welcome passengers with a warm smile. The plane is a 3 year old B777-300 but it was spotless. EVA planes are perhaps the cleanest among all but it's evident that special cleaning had been implemented during this period. Most of the Taiwanese passenger also wore personal PPE and everyone was wiping their seat/table/screen once onboard. The flight pushed back some 30 minutes behind schedule due to delay on ground service. We were given amenity kits, blanket and a bottle of water while we wait on the ground. We were served two hot meals throughout the flight - one dinner and one breakfast. Both meals were tasty. They also announced few times that food and drink service was altered to meet additional hygiene standard. Toilets on the plane was kept spotless through the journey in a typical EVA fashion. Choices of movie/TV was limited. This has never been the strong point of EVA and perhaps during this tough time for aviation this has been cut back further. However I was still able to find some movie and TV programs to keep me occupied when I wasn't sleepy. The 13 hour flight passed quick and it was a very quiet 13 hours. All passenger wore their mask throughout. The flight landed in Taipei 20 minutes later than schedule but it only took me less than 30 minutes to leave the airport - that included buying a new SIM card, finishing the health screen registration, passing immigration and collecting luggage. The luggage was also disinfected before they reached the belt. It was a fantastic flight - very calm and relaxing despite the various measures enforced. The cleanness of the plane and the strict service procedure was reassuring.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteLondon to Taipei
Date FlownJune 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"refund form returns an error"

(United States)

Trip Verified | For weeks, I've been trying to contact EVA Air regarding a refund or rescheduling of four flights between NY and Tokyo in July 2020 because of the COVID-19 travel ban. The refund form on the website returns an error although I put it the valid ticket numbers from the reservation that there on the same website. They removed all email addresses from the contact so that is impossible to contact customer service. Left only phone numbers that, if you call, play a recorded message that they can't take your call. I sent a message on Facebook and they said you have to call us. After I told them the phone number plays a recorded message, they won't reply.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNew York to Tokyo via Taipei
Date FlownMay 2020
Value For Money 12345
no
9/10

"very good airline"

(United Kingdom)

Not Verified | London to Bangkok . Very comfortable seats with own monitor. Punctual and reliable. Crew are firm(take no nonsense)and polite. Good service. Special meal is not an option in economy. Lots of foreign films to watch. Overall very good airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Bangkok
Date FlownApril 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"an excellent airline"

(Thailand)

Trip Verified | Los Angeles to Bangkok via Taipei. EVA Air is an excellent airline. I have flown them almost exclusively. Great service, food is decent, and they are highly recommended. However, in this era of COVID, they appear to be using the virus as an excuse for some sort of bridge loan, from their customers. I had to cancel a recent flight to the US, and they tell me it will be fully refunded. Within 90 days! Yes, you heard that right. They are going to keep my money for three months, even though they have agreed to a refund. Is any other airline doing this? I can understand that they are busy. But three months?
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteLos Angeles to Bangkok via Taipei
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"have not issued me a refund yet"

(United States)

Trip Verified | On 03/22/2020 EVA Air cancelled my flight from Bangkok to Seattle via Taipei for 30th march. On 03/27/2020 I submitted the refund request form on their website and they have not issued me a refund yet. I have tried calling every phone number I can find for them however, they just ring and ring and ring. Some of the numbers have automated messages saying they have a high volume of calls right now and then hang up on you.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Seattle via Taipei
Date FlownMarch 2020
Value For Money 12345
no
6/10

"Comfortable seats worth the extra price"

(France)

Trip Verified | Paris to Taipei. Clean and pleasant cabin despite being very noisy and dry Boeing 777. Comfortable seats worth the extra price for such a long flight. Average food. Biggest disappointment was the service. Smile is there but sincerity is not. This airline has a good hard product that makes the flights OK. But their service is just. Especially considering how cheerful and lovely the people of Taiwan can be.
AircraftBoeing 777 300
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteParis to Taipei
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"I need to cancel my EVA flight"

(Hong Kong)

Trip Verified | I booked my flight on 3/19/2020 for 4/20/2020 from San Francisco to Hong Kong via Taipei. On 03/22/2020, Taiwan announced that they will ban transiting through Taiwan airports to control coronavirus until 4/7/2020. The policy may subject to extend, which means I may not be able to take the plane on 4/20/2020. My visa is going to expire by the end of April. I need to cancel my EVA flight as soon as possible and rebook a direct flight to HKG in March. I cannot wait until April to see if Taiwan will extend the ban policy. However, when I called EVA Air customer service the lady told me that only the flight booked before 3/18/2020 can be fully refunded. In my case, in order to process the refund, I need to wait until Taiwan announces the ban extension, which will probably happen in April.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Francisco to Hong Kong via Taipei
Date FlownMarch 2020
Value For Money 12345
no
3/10

"Service onboard was okay"

(Slovakia)

Trip Verified | Bangkok to Vienna on 22 March. Ticket Booked, could not check in. No Customer support desk open only Mon - Fri. Could not choose seat even though was in tariff from ticket. Service onboard was okay and staff good. Flight on time. Flight changes random due to coronavirus and little support. And as no more premium economy on route Vienna to BangkokI will be flying with a different Carrier.
AircraftBoeing 787-10
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Vienna
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"you pay for what you get"

(United Kingdom)

Trip Verified | Bangkok to London. Original flight cancelled and got moved to a new flight on 18th March. I was told at Bangkok airport to speak with London on recompense for the extra night, and they used the corona virus excuse for not paying yet, 24 hours later. I guess the saying is true, you pay for what you get.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteBangkok to London
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"an excellent experience"

(United Kingdom)

Trip Verified | Amsterdam to Bangkok in Premium Economy. An excellent flight. The crew were wonderfully friendly. The food was plentiful and really fresh and tasty. I found the seat to be very comfortable with plenty of leg room. If I had any negative comments they would be that announcements need to be clearer and I also thought the meal service was a little rushed. Overall an excellent experience.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteAmsterdam to Bangkok
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"flight was one of the nicest"

(Austria)

Trip Verified | Vienna to Bangkok. We were travelling with my Mom (she's in need of a wheelchair) - Check-in in Vienna was done within 5 minutes, the agent reseated us to the first economy class row which means a lot more room and comfort (especially for an elderly person). Cabin crew was very nice, attentive and supportive right from the beginning. The flight itself was easy going, I was amazed by the amount of cabin crew members because you do not find that onboard of western airlines anymore. Food was above economy standard, the only downside was the entertainment system. It was sufficient but nevertheless limited. Wheelchair service at Bangkok airport was very well organized, the cabin crew informed us right before landing about the available ground staff services. Everything said applied also for the return flight, this time the transfer agent at Bangkok airport changed our seats and so we had again the pleasure of bulkhead seats. This flight was one of the nicest we ever experienced in economy class. Thanks EVA and well done!!
AircraftBoeing 787-10
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVienna to Bangkok
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"no hot beverage service"

(China)

Trip Verified | Taipei to Seoul. Disappointing flight, not busy, but plane is old Hello Kitty plane no hot beverage service or drinks. Just given a bag with cake and water inside. Not really sure why? Cabin crew average. Poor business class offering on this flight.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteTaipei to Seoul
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"service as always was excellent"

(United States)

Trip Verified | This trip to Jakarta makes my 26th trip on EVA Air between Houston and Jakarta. I have looked at other airlines and even at slightly cheaper prices, is just not worth it for me to try someone new. This flight is a late night departure from Houston and to my surprise while waiting to board, I was called to the desk and given an upgrade to Premium Economy on the Houston to Taipei leg of the trip. Boarding as usual done very efficiently following the group numbers. This time I had a window seat, which usually I would never select for this 15.30 hour flight, however, my seatmate was a very nice young man who did not mind having to get up when I needed to move out of my seat. The service as always was excellent, I mean I have yet once to have a bad experience with service with this airline. The flight attendants were just wonderful and so pleasant. I obviously try not to become a pest but those times that I needed to interact with any of them in flight it was just very pleasant. The Premium Economy product is excellent, nice comfortable seat and all the amenities - blanket, pillow, head phone, sandals and toiletries. The IFE product, for me far more than I needed, ample movies and music, games and tv shows. On the music area it has a great feature that you can save lots of music to a play list and then you can listen to it. I listen to classical music while I sleep so I save tons of songs to the play list and listen for hours while sleeping. Food, always excellent, hot and tasty and always more than enough. The bathrooms are always clean and certainly you can see the flight attendants take care of the bathrooms numerous times during flight. All in all a great trip with a great airline.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteHouston to Jakarta via Taipei
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Well trained and personable staff"

(Philippines)

Trip Verified | Manila to Taipei. Very fast and efficient flight. There's just this air of professionalism from them I felt during the whole flight. Whether it's before the trip or during, it's so efficient that I'm using that word over and over again. Well trained and personable staff. Food was I'd say standard and IFE I don't even recall to really comment. Counter check in was smooth in Taiwan in our return flight but very long in Manila. Very good experience. What this special was we were able to get a very goo price because of a promo so it's probably one of the best value trips I've flown.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManila to Taipei
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"EVA Air is one of the best"

(Canada)

Trip Verified | Toronto to Chiang Mai via Taipei. I have flown with a lot of airlines since 1977 and I must say EVA Air is one of the best. Nothing is always 100%, however, EVA makes sure there are no surprises and that you are always informed. Download the app and you are always getting notifications - Online Checkin 48 hrs before, your baggage is loaded, transferred to next flight, gate number etc. They let you know if there is a delay and why and also provided refreshments. Lots of helpful ground and inflight staff. Inflight staff are always around and on their feet. Toilets are cleaned regularly(rare with other airlines I have used). Lots of legroom on the flights I was on. Food was good with options indicated on the menu. If buns are served they are actually soft and you can cut them and spread the soft butter provided. Unlike some other airlines that serve a hockey puck and frozen butter. Attendants are all very polite and helpful. My one complaint would be that they should use someone with good English speaking skills for announcements, on a couple of my flights the announcement was pointless, as it was unintelligible.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Chiang Mai via Taipei
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"brilliant customer service"

(Canada)

Trip Verified | Harbin to Seattle via Taipei. Absolutely brilliant customer service - from check in at Harbin when they were having system difficulties, to arriving very late in Taipei, and not just getting me onto my connecting flight with NO minutes to spare, but ensuring my suitcase also made it. Ground staff in all 3 locations were fantastic and I am so grateful. Thank you for getting me and my luggage home after a very tiring work trip.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHarbin to Seattle via Taipei
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"very pleasant 12 hour journey"

(United Kingdom)

Trip Verified | Bangkok to London. This is my 6th flight to Thailand with Eva. I no longer bother with Premium Economy as the Economy class is a very good product. Although the aircraft was over 10 years old it was smart and spotless, everything worked. The food and staff were excellent. Eva was a delight. Spacious, clean, all full service amenities offered down to a toothbrush & toothpaste. The staff were great which altogether made for a very pleasant 12 hour journey.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to London
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Highly recommended"

(United States)

Trip Verified | Taipei to Los Angeles. One of the best transpacific business class. Ground staff unloaded my luggage from the cart for me once I stop at the check in counter. Flight attendants were attentive but never made you feel disturbed. They just always showed up at the right time. Excellent wine collection is a plus. Highly recommended.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteTaipei to Los Angeles
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"well organized staff"

(Canada)

Trip Verified | Vancouver to Manila via Taipei. Good check in at Vancouver with all lounge passes given at that time. Very well organized staff. Business class passengers get a special room where its quieter than the rest of the lounge. Good selection of food and drink. Boarding smooth and left on time. Upon arrival in Taipei informed my connection will be twelve hours late because of a typhoon. My checkin pieces were a tv and a duffle type of bag. TV was okay but the bag was destroyed and wrapped in plastic to keep contents inside. Showed the EVA rep and was compensated for my loss which saved me trip to the EVA office at a later time.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteVancouver to Manila via Taipei
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Excellent experience"

(Taiwan)

Not Verified | Seattle to Taipei. Excellent experience from start to finish, from ground staff to crew. Food was good with nice portions. My luggage did not make it onto the flight due to a short connection caused by a delay from a previous domestic flight on a different airline. My bags arrived at my doorstep a few hours after I arrived home. Amazing. Best airline in the world as far as I am concerned.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSeattle to Taipei
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"quite good except the food"

(France)

Trip Verified | Paris to Bangkok via Taipei. Overall is quite good except the food. I did not find many meat in EVA air meal. Taste is quite lite. For wifi, there is complimentary 30 MB, but it was quite slow.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Bangkok via Taipei
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"pointed to where to get luggage"

(United States)

Trip Verified | Tokyo to San Francisco via Taipei. EVA needs to understand the oversized baggage limits. I brought my stuff to NRT 2 days prior to flying out, and EVA cleared them. However on the day of the flight they overcharged me, and referenced figures which I could not find. Cabin Attendants were ok, attentive, and present. IFE was horrible vs ANA, and SQ. BR28 boarded late, due to aircraft not ready for flight. First drink round was a disaster, and passengers, like me got nothing. Had to call for a drink, Head Cabin Attendant came out and served me herself. Meals were good, other drink rounds were good, Cabin Attendants were present. My IFE was a disaster, with an extremely limited selection. Landed at SFO late. Had to approach the 3 EVA ground staff at the Luggage Carousel and was pointed to where to get my luggage. EVA’s ground staff were a disaster, in the air EVA does good.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteTokyo to San Francisco via Taipei
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Hands down the worst"

(United States)

Not Verified | Beijing to Taipei. By far EVA Air is the worst airline for on-time arrival and departure. I will never fly this airline again. Terrible isn't even a start. I have never been on a flight that departed on time with this airline. Today, again we are 1.5 hours late while my colleagues are waiting on me for a very important meeting with customers. Hands down the worst.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBeijing to Taipei
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"maintained its high standard"

(Singapore)

Trip Verified | Taipei to Shanghai. EVA Air maintained its high standard on this flight. My seat was very comfortable and had a very large amount of legroom even though it was only a 1h 30min flight. My seat was near to the lavatory, thus it was a “bad seat”. However, I faced no problem with the proximity but rather, I enjoyed the seat as the 3-4-3 configuration became 2-4-2 at the end, giving me more space on the aisle. Furthermore, breakfast was great — scrambled egg was delicious. The flight attendants were friendly and helpful as well, giving me drinks I requested for very quickly even though they were very busy. We departed and arrived on time.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTaipei to Shanghai
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I don’t eat pork"

(United Kingdom)

Trip Verified | Osaka to Taipei. Everything went very well on the ground, despite a delayed departure due to traffic. The ground crew was friendly, polite and patient. We boarded quickly, the cabin crew seemed less welcoming, with no smile for me. I don’t eat pork for religious reasons. So I asked twice what the menu was and what were the ingredients used. I have been told by the crew that the menu was seafood with noodles. I started to eat my meal when I noticed that some of the meat was definitely not seafood. I called the crew, requiring more information, and was advised the menu contained pork. A mistake can happen, but what struke me was the insensibility and careless attitude of the cabin crew. I wanted to share my experience with a crew member when I left the plane, the response I received was a “thank you bye bye”. My first impression of Taiwan has been ruined by this experience.
AircraftBoeing 787-10
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOsaka to Taipei
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"the seat was very comfortable"

(Singapore)

Trip Verified | Shanghai Pudong to Taipei Taoyuan. When I found out that the aircraft I was flying on had a 3-4-3 economy class configuration, I was worried. However, after boarding, I realised that my seat, 72H, was the second last row and thus, the seats were in a 2-4-2 configuration. Thus, the aisle space was very wide and the seat was very comfortable. Despite the seat being near to the toilet, this was not much of a problem. Furthermore, legroom was plenty and the seat was wide. The Inflight Entertainment was large and responsive, but offered a limited variety of movies. There was only one seatback pouch and it would have been nice to have additional storage areas like additional pouches for smaller things. Food was served on this 1h 30min flight and it was surprisingly delicious for such a short flight. The cabin crew were friendly and helpful. However upon arrival in Taipei, we waited on the tarmac for 30 mins before finding a gate space for us to park at. Other than that, the overall flight experience was good.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteShanghai Pudong to Taipei Taoyuan
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"they were superb"

(United States)

Trip Verified | BR17, SFO-TPE on a 777-300ER. Tickets bought 5 months out, and quite a favorable price. Check in at SFO, was weird. Staff didn’t want to take my oversized luggage, until I suggested they get a bag like ANA, Singapore Airlines, or Asiana. Once they processed my luggage it was fine. TSA/Security the usual disaster, and no one taking charge. Apparently the SFO cleaning crew was on strike 10 Nov, because both EVA flights, SQ, Asiana, and others were delayed for aircraft cleanliness. We were delayed for over 60 mins. Boarding went smoothly. Cabin crew were smiles and polite for 01.00 in the morning. Once we had push backed and airborne the meal service commenced. Dinner was nice with Hagen Daaz. Drink/Cabin service continued throughout the flight. Seat was perfect as I slept like the dead. The lights were activated, and a excellent sign, for waking everyone up for breakfast. Breakfast was yummy. Landed in TPE late, but still made my connection. BR184, TPE-NRT on a 787-900 boarded and took off late due to a aircraft issue. Still landed on time at NRT. Cabin Attendants polite, professional, and all smiles. Handed out immigration documents while still at the gate. Constant drink runs, and a tasty meal. EVA’s 787 seat was comfortable, and I was able to stretch out. EVA ground staff needs to be more professional, and expeditionary like ANA, and Singapore Airlines. Other than that they were superb! I will fly them again!
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteSan Francisco to Tokyo Narita via Taipei
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"EVA Air has a good product."

(Australia)

Trip Verified | Brisbane to London via Taipei. Overall, EVA Air has a good product. The aircraft are clean and modern, food of reasonable standard, and Flight Attendants efficient. As Australians, and hence English speaking, communication was at a minimum with us. Announcements were very difficult for me to hear on all flights. Premium Economy seats were good, but passengers in front reclined seats for full journey, making our seats and activity in flight very uncomfortable. TPEL airport is not customer friendly when you need to transfer, and seems to be focused on Asian passengers. EVA Air scheduled a day layover on return leg from Paris to Taipei, but this was not a easy process for viewing the city, with delays at security.
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteBrisbane to London via Taipei
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"follow up on our lost luggage"

(Canada)

Trip Verified | Vancouver to Manila via Taipei. My wife and I called Eva Air Manila office to follow up on our lost luggage. We explained our side about how we lost it and how many luggages we checked in, And this employee the way he replied implied that it’s our fault that we lost our luggage. As my wife is complaining about it she asked for get his full name, he answered that he can’t give his full name and hung Up! This experience from their Manila office is unacceptable customer service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVancouver to Manila via Taipei
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"damage to covers is not compensated"

(Netherlands)

Trip Verified | Seoul to Taipei. The flight experience itself is very correct. However, at arrival in TPE I went to fetch my baggage and noticed that the new cover I bought as a protector for my Rimowa was damaged and I can no longer use it. EVA ground staff said that damage to covers is not compensated. Cannot understand this because it also costs money ($50). Also when sending an email I get a standard email that they are looking forward for my patronage again. I'll choose to fly other airlines instead.
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSeoul to Taipei
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"Overall a pleasant flight"

(United Kingdom)

Trip Verified | Flew from LHR to BKK return last week on premium economy. Overall a pleasant flight and will definitely recommend it again. Of course it's not as good as their business class but it represents great value. Check in at both Heathrow and Bangkok were super efficient. At Bangkok despite there being multiple flights leaving at the same time to Europe and Taipei, the check in lanes for business and premium economy were empty and the check in process took less than 5 minutes. This is far superior than most of the European business class check in experience (BA/Air France and KLM in particular). Flights took off on time and landed ahead of schedule. The seat itself was very comfortable - I found the seat to be more spacious than those on Cathay Pacific. Service on the outbound flight was efficient and standard but on the way back the crew was very friendly and professional. The plane was clean, food was tasty and the crew walked around the cabin few times offering water and food post main meal. There is never a long queue for the toilet. The big let down with EVA is the limited choice of movie/TV programme. I was lucky I found a Taiwanese TV drama that I wanted to watch otherwise you'd better preload your ipad with Netflix or BBC Iplayer. There was also an incident when we landed in Bangkok. Due to heavy thunder and rain the airport ground service was suspended but no information was given. Had to wait for 2 hours for the luggage to come out. Compared with my last EVA premium economy flight (2 years ago), I personally feel that sadly the service has declined - although it's still above most of the airlines premium economy. The toilets in premium economy on my previous flight was spotless and I think they have reduced the frequency of cleaning. Nevertheless EVA is still a great option to fly to Asia from US/Europe. Their business and premium class products and services are will above the competitors.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteLondon Heathrow to Bangkok
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Always a great experience"

(United States)

Trip Verified | San Francisco to Taipei . Always a great experience with EVA Air. Website, price, food,entertainment, service, check in, luggage, no problems or surprises, 4 times using them. Recommend them.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Francisco to Taipei
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"I am completely sold on them"

(Canada)

Trip Verified | Toronto to Taipei via Tokyo. EVA Air was the first Asian carrier I've flown on and my first experience in long-haul business class. From this point I am completely sold on them. The quality of the service and food on both my flights was fantastic. The cabin crew in Business Class are very attentive and quickly are at your seat as soon as your glass or plate is empty with another drink or meal course. As someone who works in the aviation industry I am all too familiar with the intricacies of an airline from front-line to behind-the-scenes. All four of my flights departed on time and when faced with a difficult situation (arriving 35 minutes prior to departure due to an airport-access issue) the ground staff were accommodating and whisked me through security. Surprisingly my baggage also made the flight which was something I was concerned with. If I had to find a negative it would unfortunately be the Plaza Premium lounge EVA Air uses in Toronto. This lounge was extremely basic and the food/drink options were minimal. For an airline who prides themselves on their quality I'd have expected them to opt for a better lounge option. On the other hand, their Infinity Lounge in Taipei was the complete opposite (obviously being that it is at their hub they have more control) with ample food, drink, and comfort options.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteToronto to Taipei via Tokyo
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"no other way to fly"

(United States)

Trip Verified | This was my return trip back to the US after 3 weeks in Indonesia and Malaysia. The seat was very comfortable though I did not make use of the sleeping position as it was a day flight and I was not tired. The meal service was impeccable with various options for selection. I selected the filet mignon and it was superb. The service was exceptional and the flight attendant addressed me by name. She was very pleasant and friendly though sometimes I had a little hard time understanding her English. We managed and everything went well. Certainly this would be an awesome seat to fly the 15-hour trip. I was very impressed and more so very grateful for the upgrade. That was such a pleasant surprise. I will soon be returning to Indonesia in a few months and there is no other way to fly there for me but EVA Air.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteJakarta to Taipei
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Service was flawless"

(United States)

Trip Verified | Taipei to Houston. This was my home leg on a trip that started in Jakarta. Once landing in Taipei, only had less than one hour to make the transfer to the Houston flight so I was trying to walk as fast as I could. As is always the case our arrival gate was way way down from the transfer area, I thought it was a mile walk. As I approached the transfer area there were two employees of EVA Air announcing the Houston flight and I said I was going there, then they asked my name and I told them and to my surprise they handed me a new boarding pass that upgraded me to Premium Economy on the Taipei Houston flight. I was dumbfounded bue very appreciative of this gesture by EVA Air. I managed the transfer i and arrived at the airplane like 15 minutes before departure. Having tried the premium economy product before, I proceeded to settle on my seat for the long flight home. Shortly after take off we were served our dinner. The PM product has one additional serving of food, akin to an appetizer. All the food served was very good tasty and proper temperature, cold when needed to be cold and hot was needed to be hot. Service was flawless as it always has been for me with EVA. Shortly after I slept for a while and missed the snack and then proceeded to watch movies and listen to music until landing. The second meal was also on point and I arrived rested and well fed in Houston. All in all this was my 6th trip with EVA and my 24th flight with them in 3 years and I have never been disappointed. I was very appreciative of the upgrades but my experience has always been great with this airline.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteTaipei to Houston
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"excellent experience"

(United States)

Trip Verified | Houston to Taipei. This was my sixth trip to Asia on EVA Air in the last three years. I have friends that have recommended I fly on another airline and I honestly just refused. I have always had excellent experience with EVA Air up to now so why change. I am now a Gold Member of their frequent flyer program so I was able to check in using the Gold line. I was given a pass to the lounge at IAH and also for the Taipei Lounge once I arrived there. I was flying in economy, aisle seat first cabin. As always the seat was comfortable with all the required functions and with the pillow and blanket and earphones. First meal came by and as always excellent service and selection. I proceeded to go to sleep for a few hours and missed the mid flight snack but was awake for the pre landing meal. The flight attendants as always very pleasant and friendly. The bathrooms are always spotless and I know they do make various trips to clean the bathrooms on this 15-hour flight. All in all, it was a very pleasant experience as it has always been the case for me and EVA Air.
AircraftBoeing 777-ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHouston to Taipei
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"plastic floss pick in the utensil bag"

(United States)

Trip Verified | Taipei to New York in June 2019. My family and I are regular flyers with EVA Air, and part of the reason has been its environmental care through its service. Our recent flight experience caused us some concern about the environmental care. One example was the use of plastic floss pick in the utensil bag.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTaipei to New York
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"seats not very comfortable"

(South Korea)

Trip Verified | Seoul to Los Angeles via Taipei. The food is decent, but not perfect. Boeing 777 was very old on both Los Angeles flights. The seats are not very comfortable. All my flights were delayed for from 30 minutes up to more than 1 hour. Hello Kitty Boeing 777 on TPE-LAX was horrible, old and the interior colors are annoying. Plastic forks and knives are not for 5 star airlines. Service on board was good. No slippers or toothbrush were provided on long-haul flights.
AircraftA320 / B777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSeoul to Los Angeles via Taipei
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Very very disappointing"

(Taiwan)

Trip Verified | I use EVA frequently for work. Every single month. When the EVA strike was taking place many of my booked flights were cancelled with no compensation or apology. I was not given anything for the trips I had to miss and all complaints to EVA were shut down and ignored. Then when I had to miss a booked flight because of a family emergency I was not allowed to board the return flight I had already booked nor could I get a refund without incurring huge fees, equal to the price of the flight. The whole process is meant to charge you more and force you to book another flight, despite the fact you're already paid for the missed one in full. I arrived at the airport after a long and tiring trip trying to get home and had to book another seat at triple the cost even though I already had a seat booked on the flight. Very very disappointing, as EVA was one of my favourite airlines. Will not be reviewing my membership or flying with them again. Sad they treat loyal members this way, and no effort was made whatsoever from staff to help solve the situation. Just mechanical responses like "sorry for the inconvenience."
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHong Kong to Taipei City
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"I was a little disappointed"

(Thailand)

Trip Verified | I was a little disappointed. I have flown this route (Taipei to Los Angeles) twice before in the same class and the service was much better and the food was much better. Compared to other 5 star airlines such as Qatar or Singapore, I consider EVA is more of a 4 star airlinee.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteTaipei to Los Angeles
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"There is plenty of leg room"

(Canada)

Trip Verified | This was the first time that I have taken the nonstop flight between Taipei to Chiang Mai. I have always gone through BKK and up to CNX. The connection with my incoming flight from Vancouver was perfect and instead of arriving at CNX around suppertime, I arrived later in the morning. Once again, the flight crew are incredible, courteous, respectful, communicate well and helpful in any way needed. The food and red wine were great and I certainly was not hungry upon arrival. There is plenty of leg room on the 321 and this is a route that I will most definitely use again between CNX-YVR or CNX-YYZ. I never hesitate to recommend EVA to my friends coming over here from either Canada or the U,.S. The ground crew in Vancouver, where my trip originated are also great and really helpful.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteTaipei to Chiang Mai
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"praise for this excellent airline"

(Canada)

Trip Verified | Vancouver to Taipei. I have flown EVA Airways several times over the last few years between Vancouver and Thailand, via Taipei. EVA is by far the very best airline in providing courtesy, respect, communication, excellent food and comfort. On this past trip I needed assistance being able to connect to the onboard WiFi. One of the flight attendants was extremely helpful in making sure that I could connect and she was great. She might have been the lead flight attendant. The food is incredible and served with class. The flights leave on time or even a bit early once everyone is onboard and they seem to arrive on time or very close to on time. The washrooms are immaculate. I have recommended EVA Airways to friends who have also taken the route from Vancouver to Thailand and come away with praise for this excellent airline! I have also taken the route from Toronto to Thailand and that fight and service is superb also,
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteVancouver to Taipei
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Very poor communication"

(Canada)

Trip Verified | Toronto to Taiwan. Unfortunately, they responded very poorly for their foreign customers during the strike. Not aware of the strike, I purchased the ticket just days before it and only had to find out about the strike in the media when I was in Taiwan. EVA made no attempt to communicate, besides a text that the flight was cancelled 2 days before departure, during the travel peak season of late June. Tried contacting the office and submitted refund request on their website. Received about 20% of what I originally paid for, in my credit card refund. The crews cannot speak English and they communicate poorly with their customers. I would not recommend it, especially if you are a foreigner. Very poor communication.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteToronto to Taiwan
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
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