✅ Verified Review
| Singapore to Taipei. EVA Air's hard business class product is great. I love the reverse herringbone seat layout of 1-2-1 which means that my window seat was angled toward the windows so I could look out with getting a neck ache. The seat is fully flat, highly adjustable, and really enormously comfortable although the footwell area for fully flat is a tad confined and the seat itself is quite narrow. There is quite a lot of storage space but none of it very useful since one is not permitted to stow anything in it for take off and landing, and there is no floor level storage for the carry-on, unlike the Singapore Airlines business class product which allows me to put my quite big carry on in an alcove near my feet. The color scheme is very nice, and the whole finish is excellent. As for the soft product: not so much. The FAs were attentive but their English and Japanese language skills were really limited. They were not proactive when it came to service. I had ordered the main course online and since the appetizer looked great and tasted even better, was looking forward to it, in as much as one can look forward to airline food. When the FA brought my main, it was ghastly. I left my fork standing up in the mess, and you know, the FA came by to refill my wine several times and never once inquired about the main course which sat there the whole time. I could have asked her to take it away and bring something else, but I thought I'd see how long it went on. Nothing happened. After a while she came and took it away and replaced it with a dessert selection which was as good as the appetizer. In my experience on Singapore Airlines and ANA in business, the FA would notice the mess sitting there uneaten and do something about it without being asked. I'm flying with them again in a few days, so we shall see if the food is better, and if the FAs see service problems without being told and deal with them.