Eurowings

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 459 reviews
3/10
3 star Skytrax Rating
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1/10

"Do not go with this company"

(Sweden)

Not Verified | Do not go with this company. Last minute delays, both there and home. When we get home and I pick up my checked-in luggage, the bag is broken (big hole in it and a lot of other minor damage). The contents of the bag are total chaos. Traveled probably 20 times with this bag and nothing has ever happened to it. No airline representative on site to contact regarding this. Instead, you have to fill in 2 incredibly time-consuming forms. Zero service. Total nonchalance. Extremely disappointed. Åk inte med detta bolag. I sista stund förseningar ( både dit och hemresa). När vi kommer hem och jag hämtar ut mitt inchekade bagage så är väskan sönder, ( stort hål i den samt en massa andra mindre skador). Innehållet i väskan är totalt kaos. Rest säkert 20 gånger med denna väska och det har aldrig hänt någonting med den.Ingen representant för flygbolaget på plats som man kan kontakta angående detta. Man får istället fylla i 2 st OTROLIGT tidskrävande formulär. Noll service. Total nonchalans. Oerhört besviken.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGöteborg to Palma Mallorca via Dusseldorf
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I will not fly Eurowings again"

(United States)

Not Verified | The only good thing about this flight on Eurowings, is that the flight is direct from Frankfurt to Orlando. For the rest, I have nothing good to say (old aircraft, old seats, inexperienced staff, poor food & service). I cannot even enjoy the frequent flyer mileage program (I am losing 10000 miles). I will not fly Eurowings again.
AircraftA330
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFrankfurt to Orlando
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"didn't get any news about my luggage"

(Czech Republic)

Trip Verified | Eurowings lost my luggage on the 2 of July. Now it is almost week and i didn't get any news about my luggage. All my holidays I spent without my medicine, clothes, swimming suits and clothes for my child. Now I have to go to the next destination and there is no possibilities to get my luggage there. Communication with Eurowings is very poor. I found that a lot of people have the same problems with this Airline. I am really very unsatisfied with this experience and please be aware before your trip with Eurowings.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePrague to Barcelona
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Thank you for your professionalism and care!"

(Ukraine)

Not Verified | I would like to express my deepest gratitude to a highly proficient flight attendants of Eurowings. I had a panic attack during the flight because 5 years ago I had had an awful plane accident. A flight attendant Pablo and a beautiful Norwegian stewardess literally helped me not to pass out. Thank you for your professionalism and care!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePalma de Mallorca to Basel
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"Staff are extremely friendly and efficient"

(Germany)

Trip Verified | I booked a fight on Lufthansa Group’s low cost airline Eurowings as I wanted to see if there is a large difference to the main carrier of the group. The ticket price was substantially lower than for the same route (BER-CTA) which flew a week earlier. Staff are extremely friendly and efficient. The boarding process was orderly and efficient. I booked a seat with more legroom for a few Euros and was surprised how much of a difference this made. There was small bottle of water handed out for free. Food was not available for free but for a (rather high) price. BTW: Lounge access on Eurowings flights is only available for passengers with Lufthansa’s own status. MM Gold membership given out by partner airlines will not be accepted. Miles will also only be credited into LH Miles and More accounts.
AircraftA319/A320neo
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBerlin to Catania via Dusseldorf
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"simple and economical extras model"

(Cyprus)

Trip Verified | This airline gets a lot of bad rep online and for us this was not justified. Same route on EasyJet was double the price for similar options a lot more crowded and they left people behind. I really like Eurowings simple and economical extras model as they all come in one package which is not thet expensive compared to other airlines. The staff was really polite and everything was smooth. We took in total 3 flights with them. All on time. All easy on boarding and relatively comfortable. Beat budget airline i have used by far. Especially since covid when every airline has gone crazy expensive and most flights are deliberately overbooked and everyone is struggling with delays. No such problems with Eurowings. No people left behind. No cabin luggage forced into the hold. No delays. No lost luggage. Extra legroom is very reasonably priced and offers reasonable legroom. I am 187cm and was comfortable enough.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBerlin to Larnaca
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"friendly flight attendants"

(United States)

Trip Verified | Uneventful on-time flight, very comfortable and friendly flight attendants. Everything worked like a clock work. Enjoyed the short flight and will likely fly with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMunich to Palermo
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"first and last time"

(Iceland)

Not Verified | The worst company for flights! I do not recommend it, especially if the person is traveling with a small child. They forgot our bags on Hamburg and people with families who wait for nothing. Most of the people in the airport were very rude! The first and last time I am flinging with this "company"
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKeflavik to Hamburg
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Customer service is non-existent"

(United States)

Not Verified | This airline is ruining my trip to Europe. On leg one, London to Berlin, we missed our connection in Cologne as we had to go through passport control and security, which took more than an hour. The airline informed us it was our fault, We were forced to pay for a hotel for the night, as well as the hotel room we could not use at our destination. Unfortunately, we had already booked Eurowings for a flight from Berlin to Rome. This time they lost the luggage, and filing a claim took an hour and a half They had no idea where the luggage was or when it would arrive. Customer service is non-existent.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBerlin to Rome via Cologne
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"We will never fly Eurowings again"

(United States)

Not Verified | Eurowings is a horrible, incompetent and callously uncaring airline. We flew them from Athens to Lisbon via Dusseldorf. They misdirected our (and lots of other passengers) luggage in Dusseldorf. This was inexcusable. They had plenty of time for the baggage transfer. The flight to Lisbon was actually delayed. When our luggage failed to arrive in Lisbon we were sent to an third party baggage tracking company that could not have cared less about out situation. Eurowings would not be bothered. They ruined our visit to Lisbon by not getting our luggage to us. Communication and support was non-existent. Our luggage finally showed up minutes before our flight home. We will never fly Eurowings again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthens to Lisbon via Dussledorf
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no