Eurowings

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 459 reviews
3/10
3 star Skytrax Rating
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5/10

"fly a cheaper, more reliable airline"

(Singapore)

Trip Verified | Another legendary Eurowings experience - a daughter company of an airline called Lufthansa. Horrible Terminal 2 in Lisbon. While Ryanair, Wizz, Vueling, have proper organized structured check in, Eurowings changed the check in lanes 2 times which ended up in no organisation for the check in resulting in waiting for 1.5 hours for check in. All people just checked in without queuing, like anarchy. Absolutely unprofessional and even Eurowings would say they are not responsible, but Eurowings and Lufthansa make the contracts, define the SOP and review the quality. So ask yourself Eurowings why it works for the other budget airlines. Flight to Hamburg was delayed at the end, also due to go through but would have also been delayed 30min without it. The flight and service was good, that's it. The staff was friendly onboard. Eurowings has a way to go. I am saying this for 8 years now and giving up hope. It just has no relevance being a Lufthansa Senator for Eurowings so you can also fly any other, cheaper, more reliable airline.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLisbon to Hamburg
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Completely frustrating"

(Greece)

Trip Verified | My flight from CGN to ATH was canceled half an hour before the flight for an unknown reason. The people on the front desk had a completely unprofessional manner. The rerouting options were ridiculously late. No refund after 20 days. You cannot find any information from the phone service and the online refund forms are not working at all. It is almost a scam. Completely frustrating. Avoid it as much as possible.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBerlin to Athens via Cologne
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"They have not done anything to compensate me"

(United States)

Not Verified | Absolutely horrible, do not fly with them. They lost my baggage flying from Porto to Berlin. I submitted a ticket online at 3pm and it is now 10pm and they have not even contacted me about my bag. They have not done anything to compensate me for lack of clothing and toiletries. I tried calling their “customer service” number and their employee was extremely unprofessional and hung up on me. Save yourself the aggravation and never fly with them. They lost most of the planes luggage as well.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePorto to Berlin
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"don’t have phone for lost baggage"

(United States)

Not Verified | They lost my baggage 5 days ago yet there’s no respond. They ruined my whole trip. I’m extending my hotel everyday and night hoping they call me and tell me they’re going to bring my baggage. No wonder their flight is empty. Please please please DO NOT BOOK ANY FLIGHT WITH THEM. They don’t even have phone for lost baggage. That’s unbelievable
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMykonos to Berlin via Stuttgart
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"my luggage got lost / misplaced"

(Ireland)

Trip Verified | I flew from Lyon to Dublin via Dusseldorf. The flight from Lyon was 40 minutes late. The flight from Dusseldorf to Dublin was 1 hour late. Not only did i miss my bus to final destination, my luggage got lost / misplaced. It's two days now and there's nothing tangible about where my luggage is. I am getting anxious, and I need my essentials from my luggage. I wish I read the reviews before booking this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLyon to Dublin via Dusseldorf
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst flying experience I've ever had"

(Sweden)

Not Verified | Lost my baggage and they did not retrieve it for a week. Also marked the "lost baggage report" as resolved before I had even arranged for a pick-up location and time. Contacted customer service about the issue, only to be told they could not help me with verifying the status of the report. The worst flying experience I've ever had.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOlbia to Arlanda via Hamburg
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"never fly with this airline again"

(Norway)

Trip Verified | Avoid this airline! Online checking was a fail. Their own system could not recognize the booking code they sent me in email. Paid 75euros extra in the airport to be able to check-in. I sent a complaint but no reply until today! (1 week). The gate was changed twice, 30 mins prior to the connecting flight and 1 hour delayed flight in Hamburg. Lost baggage and it came after 2 days. Worst flight experience ever. I will never fly with this airline again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteParis to Oslo via Hamburg
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Disorganized, misinformed, and sloppy"

(United States)

Trip Verified | Disorganized, misinformed, and sloppy: Eurowings messed up at every step. They did not get our frequent flier details from United (booking airline) or Lot (connecting airline). That led them to stick us in basic economy which led them to demand we check bags on the legs connecting to Eurowings. We could not even get boarding passes. When we went to get boarding passes in Hamburg, we made them add our flyer numbers. That led them to put us in premium economy -- but our bags had already been checked in. They insisted -- multiple times, including with a check by a manager -- that they had our bags and that the bags would be on the flight from Hamburg to Reykjavik. The flight was delayed almost 90 minutes. In the air, they offered food and beverages with zero clarification that it was for sale. (We then had to pay for the food. Many others were also surprised.) When we got to Reykjavik, our checked bags did not arrive. We completed a claim there, which creates a report at the mybag.aero website. We then sent bag descriptions, a list of contents, and screenshots for the AirTags in each checked bag showing their location (still in Hamburg). Eurowings never replied to any of our messages. I called Eurowings customer service (international to Germany), was transferred, and then waited two hours before having to hang up. We lost an entire day between buying replacement clothes and trying to contact Eurowings. Eurowings found the bags 7 days later but has yet to get our bags to us (10 days later). I am trying to fill out a claim form on the mybag.aero site. After completing one page, it now hangs whenever I try to continue filling out the form. Worse, it looks like they may only reimburse us for 30 EUR x 3 days. You cannot even get a pair of jeans in Reykjavik for 90 EUR -- much less 1 pair of jeans, underwear, t-shirts, a base layer or jacket, and socks for two adults and a toddler. And it's freaking ICELAND -- so you need to be ready for weather between 5C and 15C and possibly rain. I would not fly Eurowings unless you are sure you can carry on everything, that they have your status, and that you trust nothing they say.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteHamburg to Keflavik
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I also felt neglected and dismissed"

(Canada)

Trip Verified | This review is regarding my lost baggage and trying to track down the development in finding it via the customer service. I recently had an utterly frustrating customer service phone call that left me deeply disappointed and concerned. The agent's lack of accountability and irresponsibility in handling my issue was simply unacceptable. During the call, the agent provided me with a phone number to address my concern, but nobody answered the call. It was an endless loop of frustration as I was passed from one number to another, without any resolution in sight. Moreover, on another attempt, the agent asked me for a reference number to track my issue. However, when I provided this reference number to the designated department, they claimed that they couldn't find any file associated with it. This baffling lack of coordination and communication between the customer service team and other departments only added to my mounting concerns. As a customer, I expect efficient and effective support when I encounter an issue, but unfortunately, this experience fell far short of those expectations. Not only was my problem left unresolved, but I also felt neglected and dismissed during the entire process.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTehran to Calgary via Frankfurt
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"still did not receive my lost luggage"

(Namibia)

Trip Verified | I arrived 23 July without my luggage. It is already a week later and I still did not receive my lost luggage. No answers from the company. No response - only seen that the luggage was booked in at Zurich airport and booked through to Windhoek. Value and non-replaceable items of sentimental value were in my luggage. How do you replace items you bought on a once-in-a-lifetime holiday for your family? My chargers, clothes, etc. is not easy to replace. Never in my life again. It cost me a fortune to pay for the ticket from my hard-earn money. Disgusting to say the least.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZurich to Windhoek via Frankfurt
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no