Eurowings

✅ Trip Verified | The airline made a deliberate decision to leave behind the luggage of all ten passengers who were transferring from an earlier Eurowings flight rather than run a bit late - this despite that they had no further flight that could bring in the left-behind luggage for nearly two days.

✅ Trip Verified | Munich to Manchester via Dusseldorf. Even though we weren't warned to buy the priority in order to have the permission to take hand luggage with us, during our flight to go back to Manchester (and not for our flight to go to Munich) we were asked to check our luggage in. As we were stopping to Dusseldorf, we asked for the luggage to arrive straight to Manchester. Once we arrived at our final destination we found out that our luggage had never left Munich. The luggage was delivered 4 days after at the address we gave. Don't waste your money on this company.

✅ Trip Verified | New York to London via Dusseldorf. This has to be the absolute worst airline. They charged me $69 for a checked bag that other airlines have considered a carry-on sized bag. My flight to Dusseldorf was delayed by an hour due to inclement weather which was understandable as I didn't mind since I had a 4 hour layover in Dusseldorf. My issue with this airline is that they changed the gate number twice and did not update their digital boards in the airport to alert passengers that the gate had changed. I was only receiving updates via email which I was not getting due to poor internet service in the Dusseldorf airport. They called my name for the flight at the same time they closed the flight. I was originally at the initial gate assigned an hour before my flight and the digital board at the gate was never updated to say that the gate had changed due to this I missed my connecting flight to London since the gates were so far apart and had another passpoint checkpoint. They communicated to me that I would need to check the carousel for my checked luggage that was taken off the plane. I checked three times and there was no luggage. I spoke to a lost and found representative who told me that my luggage was still on the plane and headed to London and not to worry my luggage would be at Heathrow Airport upon my arrival. I got to Heathrow to find that my luggage was not in London and a representative said the contact at the lost and found in Germany only told me that so I wouldn't be a nuisance customer. Due to their non-communication of gate updates I am now without my luggage during a major holiday event for the last two days. Just a reminder to myself that discount does not always mean cheap. This has cost me more headache than anything and I would have spent more money to be on a top airline to now have my luggage so I can fully enjoy my vacation.

✅ Trip Verified | The flight to Budapest was relatively ok, only a 45 minutes delay and the flight itself was ok, minimum but ok. The flight back however, was horrible. We had a delay of multiple hours while we were in the airplane, and only received one glass of water. Still, delays happen and that is understandable. The problem was that my bag got lost during the delayed flight back to Düsseldorf. First they said it would be delivered between 2 to 3 working days, but I did not receive or heard anything after 4 working days. I called them and after 80 minutes of waiting on the phone, someone told me that they would look in to it. When I did not hear from them again, I tried calling them. However, I waited for more than 2 hours on the phone but did not hear anything. A recording told me it would take approximately 5 minutes. Now I cannot get in contact with them whats however, and I did not get my bag back. If you value your belongings and punctuality, never fly with Eurowings.

✅ Trip Verified | Ibiza to Cologne via Berlin. My bag was lost on a Eurowings flight on June 5th, 2019. I reported it missing immediately upon landing in Berlin. I have been emailing and calling the airline endlessly since this happened but have now given up almost all hope they will ever find it. It was a brand new Rimowa suitcase with important belongings inside. My question is what most likely happened to it? Did the bag get stolen by a bag handler, is it still floating around somewhere in Ibiza or Cologne (where we had a layover) because the bag tag got ripped off/damaged and can't make its way back to me in Berlin? Or is it mysteriously lost forever and if so how?

✅ Trip Verified | Vienna to Bodrum via Hamburg. Avoid Eurowings, unless the price is extremely attractive. They have lost my luggage and could not relocate it in 9 days! They totally brushed me off with unanswered e-mails etc. and even after finding my luggage, they insisted not to deliver it to my temporary address during my vacation in a foreign country (as if it was my fault to lost my luggage!) in which I ended up driving 300 kms to the airport and picking it up by myself. The funny part is that my vacation was for 10 days and I could not use even a single piece in my luggage. I am still struggling to get compensation for the expenses I had to make during this horrible 9 days, which I am not very optimistic about it. This was my worst vacation experience ever.

✅ Trip Verified | At first, the boarding was delayed by one hour because there were technical problems, as we went in there the air conditioners everywhere turned on full. The staff did not even greet us and when we asked her if she could switch off some of the climates, as we get a headache from it she said it would be too hot otherwise she does not want to do it. Even in retrospect, she showed obstinate and arrogant behavior.. Zuerst verspätete sich das Boarding um eine Stunde da es technisxhe Probleme gab, als wir dan einstiegen liefen die klima anlagen überall voll aufgedreht. Die Stuardese begrüsste uns nicht einmal und als wir nachfragten ob sie die Klimas zum teil ausschalten kann, da wir Kopfweh davon bekommen meinte sie es wäre ihr sonst zu heiss das möchte sie nicht machen. Auch im nachhinnein zeigte sie total eigensinniges und arrogantes Verhalten.

✅ Trip Verified | Stansted to Cologne. Terrible experience. Flight was supposed to depart at 7:50 and it kept delaying - eventually departing 3 hours later. Boarding was a chaos and cabin crew had a very bad attitude, not even bothering to move when they where blocking the corridor or a seating area during the boarding process and rolling their eyes if someone dared to ask them a question. I missed some important business meetings in Cologne in the morning. The capitain announced that the delay was due to an aircraft replacement as the initially planned aircraft had technical issues. No wonder if they fly over 20 year old Germanwings A320s!

✅ Trip Verified | Horrible airline. My 1st flight to Cancún from Duseldorf was delayed by 5h for a technical problem. The exact same thing happened on my flight from Dusseldorf to Stockholm. On top of that, when having free available seats to sleep on a 10h flight. The staff didn't allow me to lay there and rest because they reserved them for themselves to do the same: lay on non-booked sits and nap. Really bad experience.

✅ Trip Verified | London to Leipzig via Dusseldorf. Awful experience! Late, lost luggage, almost missed my connection. The first flight was about 20 minutes late, so I arrived 20 minutes before my connecting flight (both were with Eurowings). I had to run across the airport and get through passport control (thankfully the German people are very considerate and let me run to the front) and just made it in time to catch my connection. Then when arriving at my destination my check in bag didn't arrive (no doubt my bag missed the connection as I almost did). It apparently arrived later that evening and would be delivered. It's been 48 and hours and my bag has still not been delivered! To add insult to injury, when giving my address the clerk helping me completely got my address completely wrong which I checked online once I received a tracking number. Luckily I checked and gave them the correct address. Worst airline ever - will never fly with them again! Avoid if you can - especially if you are connecting. PS They also made most passengers check in their hand luggage as there was "no space on-board". I had checked in before they started this process luckily.