Eurowings

✅ Trip Verified | Had priority boarding and extra hand-luggage booked (that means: 2 pieces, 1 with 8 kg, a 2nd smaller bag with unspecified weight) - At airport I was told despite my booking for extra hand luggage I was only permitted one piece, restricted to 8 kg - I had 9,2 kg and was told I would need to remove 1,2 kg - I remarked that since I had booked extra I was Fine with the 1 item rule, but felt I should be permitted a bit more weight. That was rejected. (I had to put on extra clothes) - There was no priority boarding I contacted customer service, asking for a refund. Extra luggage service not provided - no additional weight permitted - no additional luggage in board permitted - no priority boarding provided. Eurowings denied refund arguing that rules can change. I maintained that it is ok to change rules, but in case of no service provision a refund or voucher is in order.

✅ Trip Verified | I booked with my family business class for our holiday in August, to Stuttgart, Germany. On our way back, at the airport, we lined up in the priority line. There was one customer in front of us, nobody behind us. We were in our holiday clothes, not suit and tie. The check in clerk stood up and shouted in German (I speak German) on top of this voice "This line is only for priority customers, you should join the other line". 100 heads turned around looking at us, all from the economy line and we looked like criminals. I then said I was business class. His female colleague then asked him if she should see us (him clearly being the supervisor). He told her not to and they let us wait until almost all of the economy line cleared out (like to be punished). When I challenged him about how embarrassing this was rather than apologising he lectured me that he had to keep the line free for business class customers (again like I was not) at which time I shut up and didn't say anything anymore. Also, the lounge in Stuttgart was closed (open in London), there was no proper food or drink on the plane and boarding was a farce with no social distancing and no extra line for priority. Finally busses in Stuttgart packed all the passengers of the whole plane in 1 bus to save on cost not caring about Coronavirus and social distancing in the slightest and drove like they had to win a Grand Prix race. Therefore my advice: 1) If you can fly BA instead, better fly BA economy than Eurowings business and you will be treated much better 2) If you cant avoid flying with them don't book any upgrades, they treat you like cattle anyway. You wont get any decent food neither and the business class lounges are closed.

✅ Trip Verified | Budapest to Stuttgart. They just schedule a flight, wait for customers to pay the ticket and my flight for 31 July canceled without any reason. I just booked the ticket a couple weeks before when the situation is same as now. So they schedule flights for ticket money.

✅ Trip Verified | I was informed of a last minute significant flight change (Date and Departure) 16 days prior to the new flight date. I attempted to speak to a customer service rep as soon as I could, but the line was either busy and magically disconnected while on hold, so submitted an online inquiry to let them know the flight is not to my convenience. Not to mention that all the notifications were made in German. Of course no response to my inquiry at all and I was excited when the line finally put me through today, but this representative told me that only option that I have is to change the flight before the departure, then he hang up on me when I was asking him a question. I even listened to the recorded conversation before writing this review to make sure there was nothing wrong on my end. I am sorry for what they have to go through with the current situation with COVID-19, but it would not justify this kind of poor customer service they provided. I do hope all of their business would change for the better if they survive.

Not Verified | Paris to New York. Flight was cancelled and no refund, this before Covid-19. The customer service doesn't answer their phone or hung up when they dont want to speak with you. My flight date was changed two times which wasn't possible for me. I called Eurowings to say I needed a cancellation and refund because I could not make the new date. The guy I spoke to cancelled the flight and said I would receive a full refund within 10 days. 1 month later, I still don't have a refund. I have tried calling several times and either people say they can't help or they hang up (very professional) or they put me through to another number that doesn't pick up.

✅ Trip Verified | Edinburgh to Rome via Dusseldorf. They should be ashamed! On 20th March they didn't allow me to board by giving me futile explanations. I had to spend a night in Dusseldorf but they said that I was not allowed because I was not a resident of Germany. This was never been confirmed by an authority. I have been trying to contact them by phone or email for a month to get at least a refund, but they don't consider me at all.

✅ Trip Verified | Hamburg to Prague booked for April 2020. Their customer services can only say " Mam, I can't cancel your flight", when I say that you're rude, I want to talk to your manager, she hangs up on me. They asked me to rebook my flight.

✅ Trip Verified | Berlin to Dusseldorf. Today I arrived 36 min before departure time at check-in gates in Berlin. I was in an eerie empty checkin hall with dozens of staff having nothing to do. Nevertheless check-in was denied and guaranteed rebooking was denied for being 4 minutes late a the checkin counter. Cost for new ticket: 160 Euro. Instead of being polite to the few passengers left, there seems to be a policy In place to apply an extra portion of rigidity. Sine majority of staff have absolutely nothing to do there is simply no business justification for this attitude Eurowings - Never Again!

✅ Trip Verified | This was my return leg to Nuremberg from Zurich via Hamburg. My experience was not nearly as good as the outbound leg. The flight from Hamburg to Nuremberg was delayed twice for a total of one hour and thirty minutes with absolutely no explanation. If a flight is delayed, you should (at the very least) let your passengers know why. I’m lucky that I didn’t have to make any further connections. After reading more reviews about this airline I also feel lucky that my bags were not lost or misplaced, so that’s a plus.

✅ Trip Verified | Nuremburg to Zurich via Hamburg. Overall not a bad experience. The lady at the check-in counter was courteous, as were the gate attendants. I had to pay for my checked bag but that’s to be expected with a low-cost airline. Boarding at Nuremburg was delayed 10 minutes but it was not an issue. My seat, 11A, had extra legroom which was very nice. The flight attendants were polite and courteous as well. Food and beverages were not complimentary and had to be purchased as well, but again that’s expected. The flights were smooth and my luggage made it to Zurich without any issues. The cabin WiFi ‘Wings Connect’ was not very good so I was better off using cellular data to browse. Overall, comforts are basic but I have no big complaints.