Eurowings

✅ Trip Verified | Don't book flights with this company unless you are willing to wait a lot and especially if you have connecting flights. Went for a weekend to Stuttgart. Flew from Amsterdam to Stuttgart on Friday and back from Stuttgart to Amsterdam on Monday. Both flights were delayed last notice for 1h and 30'. This is a huge delay for a flight of around 1h 15'

✅ Trip Verified | This is a company that wants to appear cheap but in reality it is very expensive, because it uses other ways to increase the price of the ticket. I paid for a small hand luggage of dimensions 40x25x15, 45 Euro. The Eurowings page where I bought the ticket did not say I had to pay for this 3.5kg hand luggage. At the airport where I went to travel and pay, otherwise I had to travel without my hand luggage and without caring if I had money.

✅ Trip Verified | I’m a frequent flyer with Diamond status at SAS. I was flying with Eurowings and expected to have priority boarding, but it was showing group 5 on my boarding pass. I approached a representative of Eurowings and asked why I was placed in group 5. She says the system assign your group so please have a seat. I was totally surprised to receive that ignorance from a service person working for them. Sounds like all negative reviews are true.

✅ Trip Verified | Our baggages were delayed and until now [14/4/2022] I have no answer about the compensation that Eurowings ought to us. I have tried several times to contact the company but I get no clear answer. Then I've tried to call the call center and the woman that answered the phone didn't speak English. Even more outrageous is the fact that the company gives the ammount of 30 euros per day and 90 maximum. We were in Paris for business reasons and Eurowings wants us to attend any business or social events wearing clothes [and shoes and bags and cosmetic products and sanitary products] that cost 60 euros, ue to the fact that our baggages came after 2 days.

Not Verified | The worst airline I have ever experienced. Our flight was delayed by two and half hours which can happen however the service or should I say lack of service was incredible. The flight was freezing, you had to pay 10 euro for a blanket. My wife is coeliac so can’t eat gluten, they offered her an orange for the grand total of an 11 hour flight. They were so rude and unaccommodating. When asked for a coffee they said it would take ten minutes then never came back. When asked again they got so hostile we were then told no coffee was available! I can honestly say this was the worst flight experience ever and the staff were actually a disgrace.

✅ Trip Verified | Literally the worst experience I've ever had. At the gate, I was made to pay more than the fare for my carry on. Not only did they tell me it was fine when I was checking in, but the confirmation emails I'd received stated my fare included a carry on. The flight was literally almost empty and they made another passenger cry over it. Afterwards, I sent multiple emails and responded to their survey with absolutely no response. I don't have $60 to randomly throw around whenever an airline decides to steal from me.

✅ Trip Verified | Horrible experience. I checked in online, but couldn't get a boarding pass on my phone because they first needed to check my covid pass. I came to the airport, waited in an already checked in line for half an hour only to be told that I needed to wait in the non checked in line, because I didn't have a boarding pass?! Then I tried to print my boarding pass on their machine and it worked? But the machine showed an error when I entered the miles and more number, so I couldn't collect miles. The next catastrophe was when I was called to the gate and was said that I booked a flight with a small bag and had to pay 45€. I asked to be shown where it says that I only had a small bag. but the person was rude and wouldn't show it to me. Horrible, horrible, horrible.

✅ Trip Verified | Really disappointing, unprofessional, and misleading check-in experience. I'm a long time traveler, FTL member of Miles and More for may years, and have to date never had such an awful check-in. It's shameful to think that Eurowings is owned by Lufthansa. To start with, the online check-in simply doesn't work. There are several ways to do this all of which keep throwing errors. We had two separate bookings and for both we weren't able to complete the online check-in due to errors. To make matters worse at the airport check-in we found out that the rules for luggage don't respect the measurements and weights advertised online. Be careful, the online specifications for luggage are meant to be misleading! Instead of what is advertised Eurowings check-in staff use a special book, with pictures, which we were presented with, to justify some type of luggage categories which include properties such as wheels or handles, and which ultimately is meant to make us pay additionally. Take care! These luggage descriptions are not available online and are not respecting what is sent as information when you make your booking. For us this meant that even though my luggage respected the dimensions for small hand luggage 40x30x25, because it was on wheels it counts as a different category. So we were told to pay for additional luggage. To add insult to injury, for the additional piece of luggage, we were told that if we want the "normal" price of €25 instead of €44, we must do this through the app, which I'm sure you guessed by now, threw out an error on the last step when payment details were submitted. The conclusion I'm forced to draw is that Eurowings uses a combined strategy of faulty digital service with deliberate misleading information so that it can make extra money of its clients.

✅ Trip Verified | In general a good airline and I often use them. What upset me is the fact, that if I reserve a seat during booking and pay for it, the fee for the seat reservation may be higher during check-in and I have to pay an uplift fee for it. And an additional input to increase the corporate identity could be to provide the cabin crew unique masks. Today, everybody wears their individual mask.

✅ Trip Verified | Very disappointing flight in these times, and could not believe the attitude, at no time did I cause a problem, but pointed out to two different cabin stewards on 3 occasions that the row in front had removed their masks as soon as they sat for boarding the staff confirmed to me when I checked that on Eurowings they advertise as needing masks to be worn. I again pointed out on disembarking to both the chief steward and the captain that this had happened on a flight supervised by them, to which the only response I hear was it was not there fault! This does not forgive no attempt to reason with the passengers or to remind them again, the stated policy of the airline should at least allow cabin crew to not continually walk by and ignore it on each occasion. I will not be flying with a carrier where the airline does not have the backing of there flag to mandate the wearing of masks, and I believe this is something that passengers are not aware of.