Eurowings

Not Verified | In the last 2 years, almost every time I booked a flight with Eurowings, the flight was either canceled or postponed (and new times were completely useless). It is not worth booking a flight with this airline. Refunds were not always made! You are very unreliable. In den letzten 2 Jahren, fast immer wenn ich einen Flug mit Eurowings gebucht habe, der Flug wurde entweder abgesagt oder verschoben (und neue Zeiten waren komplett sinnlos). Es loht sich gar nicht einen Flug mit dieser Fluggeselschaft zu buchen. Gelderstattung wurde nicht immer gemacht! Sie sind sehr unzuverlässig.

✅ Trip Verified | Our flight was cancelled 9h before the departure. At the time of the cancelation no explanations were given nor an alternative flight offered. We were left helpless and the company is still failing to provide clear explanations regarding the reasons for the cancellation and refusing to offer any compensation. The service provided is poor and unacceptable.

✅ Trip Verified | Worst customer experience and service ever. No answers on the phone for hours. The customer service personnel are rude and refuse to help even if it’s there own fault. The systems always end up being down and then you have to call but they refuse to rebook or refund.

✅ Trip Verified | Berlin to Salzburg. Eurowings are back to the regular pre-pandemic delays of at least an hour. As a frequent flyer depending on being able to travel via plane inside the EU almost every week, that's a big minus. Instead of apologizing to their customers, they aggressively start using the waiting time to check luggage and charge €50 if you don't have booked Group 1. That's hard to watch and shows the wrong leadership and customer service in the Eurowings/Lufthansa group. EasyJet is offering more connections now, and they have been constantly on time and much more transparent in the booking process. Therefore luckily, I don't need them anymore for all connections.

Not Verified | Most disorganized ever encountered at Eurowings, Heathrow. Long lines, no self-kiosk help. Called London for wheelchair at Hamburg and Paris, assured on phone. Not at Hamburg, not at Paris, long walk airport distances.

✅ Trip Verified | It is me again. Second flight this week the nightmare continues. Nearly 2 Hours of delay flown by a partner airline Avion Express far from inspiring confidence. Eurowings is week by week achieving bigger negative surprises. The monopoly in GER for Lufthansa and Eurowings turns to be devastating for customers. Can only advise against the airline.

✅ Trip Verified | I am a Senator since many years. This airline is just badly managed and does not respect customers any single day. This holds true for delays and cancellations which happen randomly, for service rendered online and offline. You can not rely on dates, timings, etc.. Only the board crews are trying to make up for this disaster. For inner German flights there is nobody else yo can fly with which may explain the attitude.

Not Verified | I have never come in contact with such a bad company to fly with. They refuse to check you in on your own blaming Covid (even though no other company or countries need to do this, also using masks because of some stupid German rules). They rebooked my flight back home from 19.00 to 10.45 without asking me which is a huge difference in time to fly back home. Impossible to get a hold of when trying to rebook. Everything is in German. I don’t know what French complex this company has but having everything in German is very delusional. I do not recommend and will never fly with the company again. They have been bad at absolutely everything since I first booked my tickets. If I could give a zero I would.

Not Verified | Outrageous. They cancelled the flight two hours before departure. Then rebooked to the next morning. Skipping informing on compensation, providing accommodation for the night, refusing booking ticket to another flight service on the same day. The two worker at the Eurowings stand stated that "We are not Eurowings employees, we are hired agency" They refused to help in anything, because "they are responsible only for rebooking", "It is between you and Eurowings, contact them". I made the mistake not fully trusting the reviews written here, please dont do that and choose any other company.

✅ Trip Verified | Windhoek to Manchester via Frankfurt. Provided service is very poor. For blankets, you have to pay. There are no meal options. My friend is vegan and finished up hungry on 10h flight as there is no vegetarian option. They also have delayed departure by 24h. Have applied for compensation that belongs to me and no response after 1 month already. This airline does not take any responsibility.