Eurowings

✅ Trip Verified | Eurowings flight operated by Avion Express Malta. No business class available. No extra legroom. Seats not cleaned. Cabin crew really annoying and doesn't care. And they stuff others handbags on top of yours without being gentle. Just slam and press it in and close the lid.

✅ Trip Verified | The flight from Venice to Stuttgart was delayed because of a general italian strike, Eurowings postponed the flight for a couple of hours and we missed our connecting flight to Hamburg. We arrived to Stuttgart, the ticket booking desk helped us with the rebooking to the flight we wanted to catch the next day and we were told to go to the hotel and then charge back the costs to the airline. Up to here, all good. The airline did everything as they should. The problem started in Stuttgart airport at the Eurowings boarding gate for our flight to Hamburg. We booked Basic and payed additionally to drop each our luggage. We only had a small carry on (we travelled light) and we checked if we can dropped what we payed for at the boarding gate and the answer was yes! Especially happy due to the problems that are currently happening with the luggage. We done so in Venice, so why wouldn't this be allowed in Stuttgart? The lady working at the Eurowings boarding gate in Stuttgart, decided differently and charged us each 50 EUR for our small carry ons, so we can drop them next to the plane. We thought it was because the plane was busy or full. No, the plan was half empty and there was a lot of space for more carry-on luggages. I haven't experienced a more dishonest and literally dedicated to customer unsatification employees as these lady at these gate for a very long time. I would not recommend to use Eurowings when flying via Stuttgart and if possible to use Dusseldorf as connecting airport.

✅ Trip Verified | We had booked a Smart fare and were pleased with the extra legroom and effective priority boarding (though the seat was a little hard for a 3 hrs plus flight). The plane operated 45 mins late. The queues for check-in and to get into the departure lounge were long and slow, partly due to Eurowings justified attempts to weed out oversize cabin luggage. The smooth process of boarding and stowing cabin baggage made up for the earlier queues. Strangely, after one pass through the cabin to sell refreshments the cabin crew disappeared for the rest of the 3 hrs plus flight. At Hamburg the plane was met by buses, but the disembarkation process was smooth. Overall Eurowings was not bad for a low fare carrier -- comparable with Jetstar and a cut above Ryan Air.

✅ Trip Verified | We paid 897 Euros for three tickets ONE WAY from Berlin to Catania Sicily. At the checkin desk, the Eurowings representative checked our two suitcases in and saw our hand luggage and approved them. Two minutes before boarding, we were taken aside by impolite and unfriendly attendants who told us that since we were in Group 2 (i.e we did not pay enough), trolleys (one of our approved hand luggage pieces) cannot board and needs to be checked in or paid for with 50 Euros! On the flight, less than professional flight attendants. We changed flights in Stuttgart and landed in Catania exhausted from a night of flying. In Catania one of the checked in suitcases did not arrive! Two days later the suitcase has still not arrived. Horrible, service and atrocious prices.

✅ Trip Verified | Terrible Customer Service, no one to talk to, no one answers any e-mail, No one takes any responsibility. Suitcase did not arrive at destination, already waiting a week for any update or need on the where about off the baggage. Completely ruined my trip to Germany. 30€ for each of the first 3 days? Many emails have been send to Eurowings customer service and several Managers without any response.

✅ Trip Verified | Horrible, horrible airline. My flight was delayed twice, and the airline was not helpful at all. Leaving customers stuck at a city, despite offering a refund, is still very irresponsible. I've had a very fixed schedule, and due to EW's fault, I have suffered a great deal with my work and personal life. I do not recommend flying with this airline unless you really have no other choice.

✅ Trip Verified | The worst of the worst airlines: the flight had a delay of 2 hours and 50 minutes. No help from the ground staff was given in terms of telling the passengers what to do or offering some water or a meal. No reaction at all. During the flight the crew stayed at the galley “because of the turbulence we offer no meal service”. There were no turbulence. The crew must have been tired so they didn’t want to do any unnecessary additional work. Please try to avoid the when you can. Cannot recommend the at all.

✅ Trip Verified | Direct flight 19/06/2022 from Rome to Hamburg was canceled 7 hours before departure. No hotel, no food, no transfer offer / voucher of information from Eurowings. Call center don’t answer. No Eurowings staff at the FCO airport. You have to find out everything by yourself. Had to find a hotel for my own money. But what if you don’t have money for hotel? Or food? Got only email with alternative flight 20/06/2022 evening from FCO to FRA and from FRA to HAJ which is not my final destination at all. From Hannover HAJ I have to somehow get to Hamburg HAM 21/06/2022 at night by my own. No transfer offer or any information. And two missed work days. The worst service and air company I know. And compensation I can claim online is only 250eur? One hotel night and dinner in Rome costs more.

Not Verified | Again 1.5 hours on a normal inner German flight. Delay was brought to attention 15 min prior to expected departure. Lounge and screens did not notify about boarding ca. 10 passengers including me nearly missed the plane. When you think it can’t get worse you can rely EW finds a way!

✅ Trip Verified | I traveled with my small dog, and before the flight, I read all rules from animal travelers and tried to find information about bags for my dog. Nothing was mentioned. I arrived with a plastic box which is required in trains, and staff said it`s not appropriate then I left the box and suggest to put my dog in another soft bag, that they wanted, but they said to me that only way I could fly it`s to buy their soft bag for 60 EU. I bought it, and they charged for another 40 EU when my luggage was literally 3 cm more.