✅ Trip Verified
| Phuket to Hamburg via Cologne. Horrible flight. Online check-in was for unknown reason not available. Flight was delayed 3 hours and we were announced only the evening before flight. Original departure time 06:40, new departure time 09:30. We got bit stressed but all was ok at the end. We booked hotel next to airport in advance so slept and were fresh but we saw plenty of people not taking hotel and waiting at the airport whole night. They looked destroyed in the aircraft. Secondly, food was really poor. Piece of bread or cake at beginning of the flight and after 11 hours first (and last) warm meal. Last 2 hours before reaching destination staff decided to serve warm meal. They did not announce what took them so long. Warm meal (meat or pasta) was not tasty and too small portion. Full grain bread and 30% percent butter pretended to be healthy but tasted really bad. You can order anything additionally and pay for it, if you catch some of staff of course. Entertainment package was a joke, anything you want to do - listen music, watch a movie you must pay 10 EUR per flight. This could be included in ticket of such price category or at least offer could be improved. I saw 80% of the movies already and I am not a big movie fan, there were just so few movies. Btw if you decide to watch a movie, then earphones/headphones must be purchased if you do not bring them with you. Beverages were average. For alcohol or something special you need to pay. Seats were ok, average. Staff could come around to collect trash during flight more often. Staff as such was not enough for such flight, not enough in amount, could be more polite, could be even more trained. I must admit there was no problem with my luggage and we arrived safe home, catching second connecting flight. Second flight Cologne-Hamburg was short and pleasant, even staff seemed much better. In my opinion airlines must get better prepared to handle long flights such Cologne-Phuket. They cannot operate them in this way. I would not buy this ticket again, in whichever price category.