✅ Trip Verified
| London to Cancun via Cologne. The worst airline I have ever had the misfortune of flying with. Our flight from Heathrow was delayed by an hour and 40 min, so we had only 20 minutes to catch our connecting flight in Cologne. I did wonder at this point, will our luggage make it? But staff around us at the time assured us it would. We arrived in Cancun, and unsurprisingly, everyone who I recognised from the connecting flight did not receive their luggage. My two friends who I am travelling with received their cases 3 days into our trip, yet I am still yet to hear any information on mine. It has now been 10 days, I go home in 4 days. It has partially ruined a very much needed holiday, I am extremely disappointed. No one from the airline has helped, they are rude when you call and just ask that you email an email address where no one ever responds. They say that baggage enquiries are only managed via email, but no one responds, I have sent 8 emails since my luggage went missing. I have found out more information myself by ringing Cancun airport to find out where my case was last scanned. It’s despicable that they get away with taking people’s money for a terrible service, no support or help. I do not recommend you fly with Eurowings. And to echo what someone else said here, it’s not even that cheap! I paid nearly £600 for my fare, including £60 to check in my luggage. Imagine that, I have actually paid £60 to potentially never see my belongings again. They are an absolute disgrace.