Etihad Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1049 reviews
5/10
5 star Skytrax Rating
Filter Reviews by :
Show
10/10

Etihad Airways customer review

(Kenya)

NBO-AUH-BOM-AUH-NBO. A320 and 777-300ER respectively and vice versa in return. Flight was very comfortable with adequate leg space. Best was the IFE which had lots of choice of latest Movies and Songs. FA's were very beautiful helpful ever smiling and organised. All flights were on time and in fact arrived earlier than ETA. Will travel more often if this type of service continues.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Etihad Airways customer review

(United Kingdom)

Travelled to Australia in October it was a very enjoyable experience. Staff very pleasant and helpful good food and economy seats quite comfortable. It was our 6th trip to Australia and have got to say the best so far if possible will definitely go with them again and have already recommended the airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Etihad Airways customer review

(United States)

Brussels-Abu Dhabi-Bangalore November 9. One of the totally "I don't care about you" type of airlines. From Brussels to Abu Dhabi I tried to get a drink of water. Pressed the call button and someone came over after 30 minutes. Again about 2 hours before touch down pressed the call button. This time nobody even came by. Even after calling twice. Would never fly this airline again. I wonder how it could get a four star rating.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Etihad Airways customer review

(Netherlands)

AMS-AUH 23/10 AUH-JNB. JNB-AUH 16/11 AUH-AMS 17/11. All was well but the seats are very small and totaly not fit for the European market. We are both 1.85 m. We have never had this before. We were sore when we arrived after 2 flights of 6 hours. The transfers in Abu Dhabi is not nice no seats to rest and very crowded.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Etihad Airways customer review

(United Arab Emirates)

AUH-JFK-AUH AUH-SIN-AUH both in business. Excellent seat excellent staff very good food and beverages. Very satisfied with the service. Complimentary chauffeur service was also very good which is something you don't normally get as a business class flier in the other airlines. Overall I am very satisfied with EY the only downside is their horrible terrible Customer Service responses. When something goes wrong (such as claiming missing miles) you will test your endurance and tolerance level to the limit. Often you encounter extremely slow or no responses even if you get responses you will likely see the customer care staffs making so many mistakes so you will have to start the claim process all over again. I can guarantee the worst quality customer care center really kills the EY's reputation.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Etihad Airways customer review

(Australia)

I flew return from Sydney to Abu Dhabi with in a trip to Norway and back. I found this airline to be fairly good. The food quality was good though maybe more water rounds would have been helpful. Seats were relatively comfortable though being when the person in front put their seat back it seemed to be a big recline. I was in the seat with the wall behind me and not able to put mine back as far to compensate. Leg room was much better than Air Berlin who I have traveled the other part of the trip. Staff were friendly and assisted as needed to all especially those with small children. My only complaint was with the toilets. The sink was blocked straight after take off one ran out of toilet paper and by the end of the 16 hour flight were revolting. Cleaning needed to be done during the flight and was not.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Etihad Airways customer review

(United Kingdom)

Flew economy London - Abu Dhabi - Male return previously always flow Emirates however this fare was £500 cheaper in the sale so thought we would try them. The two flights on the larger planes in and out of London were awful no leg room and as other people say when you recline your seat the base goes forward leaving you with no leg room. Even my 9 year old was not comfy the seats are hard and narrow. The flights from Abu Dhabi to Male were better more room bigger seats however toilets are at back next to galley so a nightmare squashing in and out. Food on all sectors was disappointing given a brown paper bag with a sandwich. Had run out of our choice on one leg. Found staff in general to be very abrupt. Also one drinks service coming into London. I also don't like that when I asked for a gin and tonic they mix it themselves instead of giving you the mini bottles so you have no idea how much they have put in. Thought the entertainment was okay but nothing amazing. Apart from the minimal leg room the worst part was being stuck for 3 hrs in Abu Dhabi airport. It is small with very limited eating areas Abu Dhabi to male we didn't even have seating at the gate everyone was on the floor then straight on. Queues for transit both ways were horrendous and badly organised we were in the end taken through the business express lane. If you are used to Dubai airport I don't recommend it. I wish we had spent the £500 more and flown Emirates. Will never fly again with Etihad.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Etihad Airways customer review

(Ireland)

Comfortable - no space - none competency - lacking. My parents and I travelled from Dublin to Abu Dhabi and then to Sydney on Oct 25th and return on Nov 15th. I am just 5ft 3 and I found seat space minimal. Food was disgusting on both journeys. We found the staff rude and unhelpful. They ran out of food and by time they got to us there was no choice left. One of the air hostess actually said to me 'I have nothing left for you. I guess I can check 1st class but don't hold your breath'. I was polite to all staff but was ignored on more than one occasion. As for Abu Dhabi the airport is easy to get around but again the staff are lacking in basic customer service. Will never travel to Abu Dhabi again nor will I fly with Etihad again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Etihad Airways customer review

(United States)

ORD (Chicago) - AUH-BOM (Mumbai India) in March 2012. I'm 6 feet tall. Negatives: They have the least amount of leg-room I've experienced on any airline. The articulating seat pan makes the problem unbearable - when you recline the seat back your seat cushion moves forward thrusting your knee into the seat in front of you. The worst part is that I had to endure with this on a 14+ hour transatlantic flight. Understaffed - slow service. They only allow 7kg/~15lbs for carryon baggage. This equates to a near empty rollaboard or a small backpack. Positives: You can redeem American Airlines miles on their airline. I got safely to my destination.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Etihad Airways customer review

(Singapore)

A330-200 SIN-BNE. Not a pleasant experience. Plane interior looked dated seat was very uncomfortable and leg room was extremely tight. I would have thought this pitch suitable for a short haul route but not long haul. Entertainment was so-so better than some but not up to their competitors standard. Snack after take off was adequate given the time of departure (chicken wrap or pumpkin and fetta) I was just given one and had no idea which it was until biting into it but took a very long time for anything to be served or offered. Breakfast was quite decent although served extremely early before arrival. Service took a long time to complete due to only one crew operating my side of the cabin. There seemed to be a distinct lack of crew throughout the economy cabin. Nothing else was offered between services. Blanket and pillow were good as was amenity pack. What lacks was the seat comfort. Crew were polite and seemed to work hard to compensate for the lack of comfort.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no