Etihad Airways

✅ Verified Review | Flight from Bengaluru to Dammam via Abu Dhabi with Etihad Airways. Bengaluru to Abu Dhabi was fantastic but transit to Dammam was not happy at all. No proper communication on why the flight was delayed. When enquiring they simply say wait. There should be proper communication - not good at all.

✅ Verified Review | Paris to Delhi via Abu Dhabi. It was my first voyage with Etihad Airways, the first leg of the journey was quite pleasant with good inflight service, average food, attentive air hostesses, they provide cellular network connectivity but it didn't work in my case, although there was paid WiFi connectivity. The second leg of the journey from Abu Dhabi to Delhi was quite unpleasant, airplane was not very clean, flight attendant were just doing their minimal jobs, again average food. A menu was provided to choose meals and drinks, they served all pre-booked meals first then to everybody else, I had pre-booked my meals, I finished my meal before person sitting next to me was served. Be aware if you are being served last, you won't have your choice of meal, as non-veg meals were finished before.

✅ Verified Review | Bangkok to Edinburgh via Abu Dhabi. I was subjected to the worst flight in my life from Abu Dhabi to Edinburgh on Thursday 20th October. I asked at the very start of the flight for the freezing cold air conditioning to be lowered as I was very cold - I was told they would do so, yet 15 mins later still the same I asked a further 4 times plus rang the attendant bell 4 times. I should add that not once in the 4 times ringing the attendant's bell did anyone arrive. All I got was an extra blanket and told I could go and try and find another seat which I tried but people by then had taken any spare seats to have extra room. I was very un impressed with the way my request was handled. The food on board was a disgrace and I saw very few people eating what was provided. On my arrival home I noticed my golf carriage bag was damaged beyond repair and I wrote immediately to Etihad and to be fair they did respond very quickly but the outcome was not acceptable. I was offered 15000 quest miles but no compensation for either my golf carriage or suffering during the flight. I was amazed that Etihad were so bad given all their so called awards. I personally would advise anyone to consider another airline given my experience

✅ Verified Review | Manchester to Mumbai via Abu Dhabi with Etihad Airways. Check in was smooth. The staff at the counter helpful. Boarding on time. Reasonably comfortable seats in economy. Dinner was served which was average. Nothing special to talk about. Flight arrived before time. Had to take a bus to the airpiort at Abu Dhabi. Was chaotic and had to rush from termianl 1 to terminal 3 to take my connecting flight. On way back, smooth check in again at Mumbai airport. However boarding was very chaotic. They had separate queues for checking into economy (staff did not tell passengers). I was told that I was in the wrong queue whern I reached the front and had to go right back.This had happened to a lot of fellow passengers. Staff were unapologetic. Return flight back home was average. Nothing special.

✅ Verified Review | London Heathrow to Abu Dhabi return with Etihad Airways. Very disappointing and unprofessional. We have just returned from a week in Abu Dhabi. This is the first (and last time) we have used this airline. Our six year old son was with us as this was a family holiday. Etihad oversold the flight, so when we arrived 2.5 hours before take-off to find we only had 3 of the 4 seats we had paid for we were a little unhappy. We had pre-reserved seats but as they had also changed the aircraft this reservation didn't stand. The manner in which they dealt with it was appalling. They have a designated "Rebooking Desk" adjacent to the check in at Abu Dhabi which may suggest they do this a lot? Their response (including their senior supervisor) was "sorry there aren't enough seats". I’ve never posted a poor review before. In fact I've just left the Westin Abu Dhabi a 5 star review as they were superb. Etihad unfortunately are at the other end of the scale. They are so much smaller than Emirates (who we've flown with 40+ times) so don't have many flights operating. They said "we are confident we can get you on the 2.30am flight". Not ideal to hang around the airport for 14 hours then fly all night with a 6 year old. No apology was made. They made no suggestion on how they could resolve the issue or help it was very simply just tough luck. I have experienced overbooking in the US when travelling with work. Quality airlines hold the check in process then ask passengers if they are willing to travel on a later flight or codeshare. Offering upgrades and compensation. Etihad don’t even offer an apology. They won't compensate you (other than a voucher that can only be redeemed with Etihad). If accommodation is needed (as they operate so few flights) they select where you stay - and there are onsite airport hotels which I suspect aren't great so be warned. OK - then on board. The flights were also both awful. Outbound from London they decided to wait 3 hours before serving dinner (we took off at 20.45)! This meant they woke 1/2 of the plane up as they served it at midnight (3am Abu Dhabi time). They then let everyone go back to steep, then 1.5 hours later turned the lights? This was still 2 hours before landing. None of our party of 4 ate the food. It was dreadful. The inflight entertainment is very, very poor compared with leading airlines. There are limited films and many are very old. The children's selection is poor too. I'm unsure why the inflight entertainment doesn't start until 1/2 hour after take-off (once you start cruising) and they turn it off before starting the descent. The two times when you really need something to focus on are take-off & landing. Again other airlines allow this to run for the entire time you are seated. Why can't Etihad? For some reason they have opted to use wider than normal trolleys. The consequence is that if you have an aisle seat in economy you are likely to get hit by the trolley quite often. As they barely fit down the aisle. I was hit 3 times on the return flight. Never did the steward say sorry. This seems to be Etihads policy. As we taxi’d across to the stand at LHR I got a quote for a taxi from Dubai to Abu Dhabi. It’s circa 1 hour drive at £100. Next time we go to Abu Dhabi we will fly into Dubai and get a taxis. Etihad sit somewhere between a budget airline and a leading one for us. Unprofessional, uncaring, poor service, bad value.

✅ Verified Review | London to Melbourne via Abu Dhabi, and my first time with this overrated airline. I will confine my comments to the Abu Dhabi to Melbourne leg of my journey - 13 horrible hours. This was on the A380. I had an economy seat which was an extremely narrow 3-4-3 configuration. When the seats in front of you recline, there is barely enough room to get in or out of the row - extremely claustrophobic. Also not enough toilets - there was always a queue. I was given the same sub-standard vegetarian meal twice through out the journey. They had a far better vegetarian selection on the main menu which they could have set aside for me. In my opinion, these planes are a step backwards for the travel industry as it takes forever to embark and disembark. Even getting out onto the runway seems to take forever.

✅ Verified Review | My flight from Sydney to London via Abu Dhabi with Etihad Airways was below my expectation. The seat was relatively narrow. To be fair, it was not that bad but it was not great for an 13 to 14 hour flight. Especially compared to my last Europe trip. I flew with Malaysia Airlines previously (A380), the seat was spacious, services were good and foods are great too. Good food and service and inflight entertainment. Not-so-goods - seat was narrow for an 13 to 14 hour flight. I possibly will fly with Emirates, Malaysia Airlines or Singapore Airlines next time (unless Etihad is significantly cheaper).

✅ Verified Review | Abu Dhabi to Los Angeles. I am very disappointed with this airline. Flew from Los Angeles to India and now returning. The only reasonable leg so far was Los Angeles to Abu Dhabi, the lounge at LAX was nice. Most of the flights had no walkways. At Abu Dhabi we were parked away from terminal and had a bus drop us at the terminal gate. AUH airport appeared old. The boarding process was shambolic especially the leg to India. Food was barely ok. Security check comming back at AUH was boderline ludicrous. Flew Lufthansa last year on similar route, and overall that was a much better experience. Do not believe the hype of Etihad Airways.

✅ Verified Review | Sydney to London via Abu Dhabi. As a business class passenger I feel I have been let down by Etihad and not received the service which I paid handsomely for. When it comes to lost luggage they simply do not care, and follow procedure. October 21st 2016 Update: Business Class Passenger delayed 25 hours - no apology and no compensation My flight was cancelled due to a technical problem. I arrived at my destination (London) 25 hours late. I am still waiting 8 days later for an apology and compensation. I feel this is unacceptable. Similar opinion? Write a review!

✅ Verified Review | Abu Dhabi to Frankfurt. Booked and confirmed seat in business class was not more available at check-in procedure. Etihad staff in Abu Dhabi was arrogant and not willing to explain why seat was not available although I got a confirmation before. Business class lounge in Abu Dhabi is terrible. Business lounge staff need to get training how to handle passengers they spend a lot of money for service. Before I started my return flight from Australia to Germany I've had to change my flight data and the departing airport from MEL to SYD, this booking change was not possible over the Etihad website although they are offering "booking change possibility by website". It needed to contact Etihad first by phone to get this change done. This was my first experience with Etihad, I will not use this airline again and cannot recommend it.