Etihad Airways

✅ Verified Review | Abu Dhabi to Manchester. A very average business class flight on Etihad. The A330 had a dated look and the business cabin feels cramped when its busy, as was the case on this flight to Manchester. All seats feel narrow but aisle seats are to be avoided as aisles are very narrow and you are likely to bumped by everyone who walks past. The crew were ok, not particularly warm or friendly and there was no personalized greeting from the purser or cabin manager. Food was okay. Better than on the flights to Asia, but with apparent cost cutting from previous standards. The tomato soup tasted like tinned and the beef cheek was ok, but not business class standard. The supposedly "ripe boutique cheeses" were a joke. A wedge of tasteless cheddar and very unripe and flavourless brie. I had a steak sandwich later which was ruined by a huge piece of gristle which I almost choked on. Etihad don't have separate boarding for business class passengers so you have to queue up in the airbridge with everyone else. On a positive note the flight departed on time and arrived early, helped by a heavily padded schedule. In both hard and soft product Etihad lags a long way behind Qatar Airways and Emirates with the food particularly in need of improvement. Not worth paying for unless you can get a free upgrade or use miles.

✅ Verified Review | London to Chennai via Abu Dhabi. The check-in was quick and easy, the cabin crew was friendly. However everything changed on the second leg of the journey from Abu Dhabi to Chennai which was serviced by Jet Airways where the aircraft was outdated and the cabin crew was very unfriendly and often rude with some passengers. The food on this flight was below average.

✅ Verified Review | Delhi to Toronto via Abu Dhabi. This is my first and last flight with Etihad Airways. This airline is a nightmare in terms of food, cabin crew and ground staff. From Toronto to Delhi the flight was delayed for 2.5 hours and on return at Abu Dhabi the flight was delayed for 2 hours without any specific reason. The waiting area was so cold. No water was served and the worst thing it seemed they didn't have any microphone system to announce the delay or share any information with us. The ground staff was rude to the max as they were ignoring all the queries passengers were asking.

✅ Verified Review | Venice to Abu Dhabi. My touch-screen TV did not work (seat 8C), crew rebooted it three times unsuccessfully. Light related to my seat (seat 8C) did not work I spent 6 hours without inflight entertainment and with no chance of reading newspapers and books in a very old narrow body aircraft. A319 is unfit to operate this 6 hour flight leg due the lack of space. Using the toilet is very difficult, as there is only one aisle. Following a written complaint, Etihad gave me a goodwill gesture of 2500 Etihad Guest Miles. I rejected their offensive offer.

✅ Verified Review | Melbourne to Amman via Abu Dhabi. The service received on Etihad Airways is poor. They changed our ticket on us which meant we lost one day of our honeymoon and they didn't offer any compensation for lost bookings or the fact we had our honeymoon cut short. The airport in Abu Dhabi is awful, tiny with poor facilities and over crowded to the point where you cannot get a seat. Due to the changes of our flight (which was not requested by us) they could not find our tickets and left us waiting at the check in counter for two hours while they tried to figure it out. Flying Etihad was a real disappointment for our honeymoon and I couldn't recommend them to anyone

✅ Verified Review | Abu Dhabi to Mumbai with Etihad Airways. Such a disappointment especially since I travel a lot with Etihad. Being a gold member and travelling with kids they did not assist me with my seats despite prior booking for them. The kids meals were terrible the bread was so chewy that my kids couldn't eat. The reason was it was not heated. They did not provide blankets when asked at the start of the flight as the crew informed me that the temperature was ok and if I need it later they would give them then. When I asked later, they said they had ran out of blankets. The kids bags that they give were not given to my kids despite being asked several times. Being a frequent traveler, my kids know they get a bag and expect one (spoilt I know). I got the bag only when I purchased a duty free item which when checked the very next day at Yas mall was cheaper. When I contacted the airline all they said was sorry and they will checking with the purchasing team. The ground staff in Abu Dhabi are good. Another issue is with the miles that they conveniently forget to credit and you have to follow up several times. They have no means to escalate further and it's extremely frustrating.

Singapore to Vienna via Abu Dhabi wit Etihad Airways. For the money they charge, and their constant banging on about 'luxury' and 'premium service', this airline is a total rip off, unprofessional, unfriendly and really worth avoiding. I fly a lot and it takes a lot for me to go out of my way to avoid an airline, but that is absolutely the policy with Etihad now. No company could go further out of its way to breathlessly fawn over its business and first class passengers whilst utterly disregarding its other paying passengers other than to force-feed them constant marketing about how luxurious and amazing Etihad can be, if you're not a pauper in economy. Furthermore, they outsource major parts of long, international flights to low-cost airline partners to save money, meaning that you pay for a supposedly premium airline, but spend over 8 hours of your flight crammed onto a short-haul, low-cost airline plane. This is simply to code share and increase their margins, and is disgraceful. Am never, ever flying with Etihad again.

✅ Verified Review | Flight from Bengaluru to Dammam via Abu Dhabi with Etihad Airways. Bengaluru to Abu Dhabi was fantastic but transit to Dammam was not happy at all. No proper communication on why the flight was delayed. When enquiring they simply say wait. There should be proper communication - not good at all.

✅ Verified Review | Paris to Delhi via Abu Dhabi. It was my first voyage with Etihad Airways, the first leg of the journey was quite pleasant with good inflight service, average food, attentive air hostesses, they provide cellular network connectivity but it didn't work in my case, although there was paid WiFi connectivity. The second leg of the journey from Abu Dhabi to Delhi was quite unpleasant, airplane was not very clean, flight attendant were just doing their minimal jobs, again average food. A menu was provided to choose meals and drinks, they served all pre-booked meals first then to everybody else, I had pre-booked my meals, I finished my meal before person sitting next to me was served. Be aware if you are being served last, you won't have your choice of meal, as non-veg meals were finished before.

✅ Verified Review | Bangkok to Edinburgh via Abu Dhabi. I was subjected to the worst flight in my life from Abu Dhabi to Edinburgh on Thursday 20th October. I asked at the very start of the flight for the freezing cold air conditioning to be lowered as I was very cold - I was told they would do so, yet 15 mins later still the same I asked a further 4 times plus rang the attendant bell 4 times. I should add that not once in the 4 times ringing the attendant's bell did anyone arrive. All I got was an extra blanket and told I could go and try and find another seat which I tried but people by then had taken any spare seats to have extra room. I was very un impressed with the way my request was handled. The food on board was a disgrace and I saw very few people eating what was provided. On my arrival home I noticed my golf carriage bag was damaged beyond repair and I wrote immediately to Etihad and to be fair they did respond very quickly but the outcome was not acceptable. I was offered 15000 quest miles but no compensation for either my golf carriage or suffering during the flight. I was amazed that Etihad were so bad given all their so called awards. I personally would advise anyone to consider another airline given my experience