Etihad Airways

✅ Verified Review | Abu Dhabi to Paris CDG return. I have been flying with Etihad Airways since almost 6 years, but my latest flights decided me to stop it. I had noticed a drop in the service since almost 2 years in economy class. The flight AUH to CDG was with a A340 and I managed to get an exit seat. The breakfast was tasteless and not generous as before. Crews were looking unfriendly and not interested on passengers. My return flight CDG AUH was a real nightmare, my seat was broken and it was a full flight. Crews didn't even care again about passengers. Only the cabin manager was nice and professional. As living in Abu Dhabi, I always wanted to fly Etihad but now it's enough. Crews and ground staff are not helpful or friendly and need to be more trained. I prefer to drive all the way to DXB or make a stop in DOH in order to avoid the poor service of Etihad. Believe me Etihad was one of the best few years ago, I feel so sad to see what it became.

✅ Verified Review | Melbourne to Abu Dhabi. Checked in easily to our flight, boarded on time to the A380. We departed only to reach 10000ft 90 miles out of Melbourne, and then began to circle continually. After about 20 minutes the pilot told us that the aircraft wasn't pressurising and they were going to try a number of different procedures and if they did not work that we'd be dumping all the fuel and returning back to Melbourne. After being in the air for 1 hour 45 minutes we returned to Melbourne and engineers boarded the aircraft to try and rectify the problem, after a very long unimformative 3 hours approx wait on the aircraft we departed again at 0430 instead of the original time of 2250! I'd much rather be on an aircraft that was safe to be onboard and recieve a delay than be on a potentially unsafe one. In the end the flight landed at 1040 instead of 0625, The crew, food, seat and inflight entertainment exceeded my expectations not to mention the nicest toilets onboard any aircraft I've ever been on, I look forward to my next flight with Etihad Airways.

✅ Verified Review | Amazing flight from London to Abu Dhabi. But the flight from Abu Dhabi to Mumbai was delayed for over 6 hours due to technical errors. While shifting us to another plane, we had to redo the security check. When we got to the new plane, the crew's shift was over. So we had to wait for another 3 hours within the flight, making it a 6 hour delay. While we waited, they did not even serve food or drinks. Highly disappointed. Never going to travel again with Etihad!

✅ Verified Review | Flew Doha to Washington Dulles via AUH. Our first leg though short, but the 4am start was very uncomfortable and made the whole experience exhausting, arriving in Abu Dhabi at 6 am is like walking right into the rush hour so getting the Business Class lounge was very welcome. The six senses spa there was amazing as it was superb, the pre clearance facility at AUH was nice and friendly and the state of the art 787-9 was very quiet and with great tail winds saved us an hour and a half so we got in with a lot of time saved. The service was excellent, but the IFE leaves a lot to be desired. Etihad cannot compete with Emirates or Qatar in that department, the food selection was good I took their Indian Paneer Biryani which was good but my exhaustion for not sleeping the whole night and and the long wait at AUH did not let me enjoy the meal. The seats on the 787-9 are very hard which takes away from their comfort.

✅ Verified Review | Wonderful service at check in and their Business Class lounge at JFK was one of the best I have ever visited. If there is anything to criticize Etihad on it is their onboard entertainment, it is badly lacking compared to the competition. The food choices were nice, I took the steak which was juicy and tasty, the seats were better than the 787-9. Traveling back from the states is always difficult especially with losing so many hours, but wonderful tail winds and Etihad's superb onboard service made the trip smooth.

✅ Verified Review | Economy class on Etihad is far from a premium experience, certainly on the shorter routes. A cramped old narrow bodied A320 was deployed on the Cairo-Abu Dhabi sector. I had paid extra for an exit row seat but felt cheated as it only gave me an extra inch or so. Cost cutting was evident as Etihad have cut back on all the touches one would expect from a decent airline. No menu cards, no hot towels or even cold wipes, no blankets, no desert with dinner (only a small low quality chocolate bar). Most of the crew were grumpy, although some passengers did stretch their patience. The 2 cramped toilets at the rear were not in a pleasant state by the end of the flight. Will choose Emirates or Qatar next time.

MAN-GOI via AUH and BLR and BOM and AUH on the return. Overall they were average. Nothing special but offered excellent value as I paid £489 a week in advance. 777 is 3-4-3 config so quite cramped with narrow seats. Crew and food ok. IFE pathetic. AUH-BLR on an A320 for a 3.5 hour flight - food, crew and IFE excellent on this sector. BLR-GOI on a Jet Airways (Etihad partner). GOI-BOM again on Jet Airways. BOM-AUH on the A380 - incredible aircraft in every way. Crew and IFE excellent but food was awful. AUH-MAN on 777 again. Asked 3 times for a soda water and was ignored. Slept for 4.5/7.5 hour flight. Would use again based on cost.

Manchester to Melbourne via Abu. Dhabi. We paid for the extra legroom seats in economy class and were really glad we did. The seats are only narrow and I am classed as being thin. The entertainment was disappointing as no new films being shown. My console did not work. The food was disgusting and we could not eat it. We ate the bread and buns plus crisps I had taken with me. We felt the flight attendant was rather brusk as she knew we were not happy with food. The second leg from Abu Dhabi was better as we were on a bigger plane. The food was marginally better. Unfortunately now we have got the return journey to look forward to.

Very good. Excellent lounge in Dublin and Abu Dhabi. Cabin crew vey attentive. Food choice very good, well presented and very tasy. Really enjoyed both outward and return flights. Seat very comfortable both for sleeping and relaxing. Would fly with them again.

Manila to London via Abu Dhabi. Manila to Abu Dhabi on an A330. Flight seemed about 50% full in economy. Cabin very clean and tidy with a very comfortable seat. Service and food very good. When I came to my seat at the time of boarding there was a medium sized cake box on the empty adjacent seat which I assumed another pax had left with intentions of returning to their seat. When doors were closed, I mentioned to the cabin crew checking seat belts that the box on the seat next to me did not belong to me. They asked passengers nearby and nobody claimed it as theirs. The box was then placed in an overhead locker near the galley area. I was surprised they did not make a cabin announcement requesting ownership prior to departure. The sector to London was on an A380 and the flight seemed full in economy. Seat was comfortable and cabin very clean. Entertainment system excellent with a wide choice of programs on both flights. The economy food on the AUH-LHR sector was not as good as expected from a 5 star airline. Room for improvement on this front. Disembarking at LHR seemed to take a very long time for pax seated to the rear of the aircraft. I guess this is the peril of flying in such a large capacity aircraft. Both flights were good value for money as I booked 6 weeks in advance. Both flights were on schedule so no real complaints and would definitely fly again with Etihad.