Etihad Airways

✅ Verified Review | Seoul to Abu Dhabi return with Etihad Airways. Both flights departed on time and arrived earlier than scheduled. Business Class service was okay, but noticing a consistent drop in quality of service and range of food and beverage offerings. I think this is made up for by the pick-up/ drop-off chauffeur service and comfy arrivals lounge (which includes a complimentary shave service).

✅ Verified Review | Abu Dhabi to Los Angeles. The flat bed seats were comfortable. Inflight entertainment was below average, only paid WiFi was available. I found the food service to be poor in both quantity and quality. The first meal service took place about an hour after take off. After another six or seven hours had passed, I had to ask when the next meal would be served and was told that passengers request on-demand meals in Business class. The second meal was skimpy (I had ordered a vegetarian meal) and there were about 8 hours still remaining in the flight. During this time I had to make do with chips and tea. The flight attendants were friendly when spoken to but were not at all communicative on their own.

✅ Verified Review | Chennai to Abu Dhabi. Check in was smooth at Chennai. Boarding was chaotic with conflicting directions from two Etihad agents who did not seem to get along with each other. At the last minute, Business class passengers were told to wait and economy passengers were allowed to board first. Finally one of the agents relented and we were allowed to board and economy boarding was halted mid way. The seats were comfortable but not flat bed business seats on this 4hr 30mins flight. Food was adequate in quantity and quality. In flight entertainment was ordinary. We landed at one corner of the airport in Abu Dhabi and were taken in buses to the main terminal. Overall a barely average experience with Etihad.

✅ Verified Review | Chennai to Doha via Abu Dhabi. The first leg of the trip was operated by the partner airline Jet Airways. I could not check in online for the entire trip. Only the Abu Dhabi - Doha leg I could get the online boarding pass. At Chennai airport they issued the boarding pass for Chennai to Abu Dhabi only though the baggage was tagged to Doha. The flight landed at Abu Dhabi at 20:49. Then they issued the boarding pass for Etihad flight at 0250 the next day. The airline never gave me any options when the delay was intimated more than 16 hours, told lies about my trip at the last moment and made me wait for an additional 6+ hours without compensation.

✅ Verified Review | I was travelling from Hyderabad to New York via Abu Dhabi. First of all online check-in was not available. Etihad website keeps throwing error. Customer care representative told in some routes online check-in is not available. While checkin ground staff was very rude. Its common to carry one cabin bag and a small back pack. Then they came up with new rules that back pack must contain laptop, otherwise they won't allow it. We struggled for 30-45 minutes adjusting luggage. I will not fly again with Etihad again.

✅ Verified Review | Bangkok to Paris via Abu Dhabi. My first experience with Etihad business class. Lounge in BKK is very badly managed. Few passengers but no table available because full of rubbish and not cleaned. AUH lounge in T3 was full and had to wait 10 mins to get a seat. For return flight the lounge in CDG was very good with great service. On board I did not get a welcome drink or hot towel when boarded the CDG-AUH flight despite the flight being slighty delayed by fog. Flight crew where not caring when calling them thru the "call " button. Flight was late at AUH and no information where given about transfer. Security check crowded and I had to tell the staff I was a business passenger as there was no dedicated line. For AUH-BKK flight, again, no welcome drink or hot towel. After ringing cabin crew with no answer several times I had to stand up and go "disturb" two female cabin crew chatting in the galley to get my welcome drink. The plane config was old with very tiny business class sleeper seats, no space for personal items to put even a newspaper or glasses. The only good thing on this flight was a cabin manager who was very caring and without the good service provided by this person my flight would have been a totally disastrous experience. Thanks god I had this ticket at a discounted price. Will certainly not choose Etihad if i have to pay a full price business class ticket. My business class experience with Thai, Malaysian , Emirates and even SriLankan where better. I must say that I am very disappointed and expected a much better experience regarding Etihad reputation.

✅ Verified Review | Washington DC to Karachi via Abu Dhabi. The airline was pretty good with customer service and responding to my questions and whatnot before the flight. Their new Boeing 787-9 is overrated though. The seats were very uncomfortable and the plane didn't have the feel of an international flight. The flight attendants were where travel went downhill. I was sitting near to where the flight attendants sit and the whole time one of them went on about her personal life and affairs. She was talking so loud that people 5 rows ahead of her could hear her conversation. She treated the passengers rudely too by calling them an idiot to other flight attendants, in front of them.

✅ Verified Review | London Heathrow to Abu Dhabi return in business class. I pre booked seats 6 months before my flight, and I even confirmed seats on the outward journey at Heathrow. When we checked in we were given different seats, not together. As I was traveling with a 6 year old this was not acceptable, but I was told cabin crew would look after my child. Once I showed them the email with my original seat and after a lot of standing my ground they finally gave us seats behind and infront of my child - I still couldn't see him but was at least close to him. On boarding I had to deal with an angry passenger who said I had taken his seat, the cabin crew did not assist in anyway, thankfully once I explained we had lost our seats he calmed down. They couldn't explain why they had given my prebooked seats away. The food on board was awful and half way through the flight they ran out of lots of the food - I don't understand how this could happen when the flight had left from Abu Dhabi which is their home, so if anything it should have been better then the flight that left Heathrow. Very disappointed I will not be using them again

✅ Verified Review | Perth to Edinburgh via Abu Dhabi. Worst experience ever with an airline. We predominantly had an Eastern European crew who were fundamentally rude and obnoxious for most of the flight. There were numerous issues throughout the flight, with the highlight being when they demanded that my 3 year old daughter (who spilt water on her clothes) put the wet clothes on as it was a Muslim airline, and a nappy was not sufficient. One of the main reasons for going with Etihad Airways in the first place was the support that the in flight nanny is supposed to give, but we never even saw them once. It was a truly awful experience.

✅ Verified Review | New York JFK to Abu Dhabi with Etihad Airways. The checkin at JFK was quick although there was a long line. The staff were not friendly, rather cold and arrogant. They lacked enthusiasm on Christmas Day. Food was minimal, food rounds were were minimal , seat comfort was very tight. Upon arrival the security clearance at Abu Dhabi is very chaotic. Overall it was a very disappointing experience with Ethiad. Not 5 star in economy.