Etihad Airways

✅ Verified Review | I travelled from JFK to Islamabad and from Islamabad to JFK between February / March 2017. They have start cutting corners. My connection time between flight was around 12 hours approx. They used to take care their customers between connecting flights with some food vouchers. But no more. Their food quality inflight has dropped big time. I suggest to bring your own food if you are traveling on a long haul flight because the food they provide is not enough. Specially if you are traveling with family.

✅ Verified Review | Brisbane to London via Abu Dhabi. We had excellent food and service on this trip. The ground and cabin staff were polite, friendly and proactive. Other people have commented on the hardness of the seats but this can be solved by setting the inflatable seat cushions to a softer setting. The lounge in Abu Dhabi was crowded on both visits but the food and beverage selection was very good. The table service in the London lounge was restaurant quality, though terminal 4 is getting tired. My criticism is that the inflight movie selection was limited and that the quality of the steak sandwich varied by sector. The ability to eat your meal on demand is a great feature . Overall, this was one of our best business class experiences.

✅ Verified Review | A total of 6 flights booked through Etihad from Manchester to Siem Reap return via Abu Dhabi / Bangkok. On all flights the service was patchy and non consistent you would think they were totally different airlines. Only on the first flight we were given a menu, on one flight we were told chicken or lamb when I asked Chicken or lamb what I was told with rice. No pre dinner drinks round on any flight just a glass of wine with dinner. I have travelled with Emirates and Qatar Airways both economy and business but this was the worst service I have received. The staff looked tired and could be heard talking about the bad working conditions. Some flights we received hot towels some we did not, on two flights the entertainment screen did not work (despite them resetting the system). The worse part of the experience was that I paid for an upgrade for extra legroom seats (£193), when I arrived at the airport I was informed they had no record of this so we were allocated seats at the rear, I double checked this at Abu Dhabi and was told the same. When I arrived home the £193 had been taken out of my bank account, I have since contacted Etihad numerous times by telephone and email and after 1 month I am still awaiting the refund. Terrible service from start to finish.

✅ Verified Review | Was ok for a 1 hour and 50 mins flight. We were connecting from Abu Dhabi to Riyadh and we found the walk from Terminal 1 to 3 quite long especially when carrying hand luggage. A service for First and Business passengers to connecting terminals should be provided. Was extremely disappointed when we were told to go the waiting First and Business Class bus which was absolutely freezing from the terminal building to the aircraft, I would not be exaggerating if I said it felt like being in a cold storage room. Flight was comfortable and food and drink was nice.

✅ Verified Review | Bangkok to Abu Dhabi. Easy check in and no waiting in lines. Was given the seats reserved during booking. Service from the point of boarding till disembarking was great and so was the food. Was given the option of food after takeoff or later, to which I chose the former option as I planned to sleep. I prefer the Business class seats of the Boeing 777-300 as opposed to the ones in the A330s as they are a little wider and provide more comfort when sleeping.

❎ Unverified | Dublin to Brisbane via Abu Dhabi. Thought Etihad would have been a bit different to other airlines as we are led to believe. Wrong, it is no different at all. Check in at Dublin smooth and good also no complaint regarding the cabin crew unfortunately that's where it ends. Food very poor, don't like my hot drinks poured in paper cups. Vegetarian meal ordered only served with main meals all other snacks/ breakfast not provided. A lot of the seat trays need fixing, food trays have no grip. The Boeing 777 looks tired and need replacing.

✅ Verified Review | London to Perth via Abu Dhabi. Etihad was disappointing for such a large airline with a great reputation. I had expected them to be amazing but have had quite a negative and frustrating experience with them especially when I had an issue with them. Overall experience with the ground staff were that they were nice but didn't go above and beyond to make me feel like a special guest. Cabin staff service was average. While the staff were nice, they seemed only do the bare-minimum. They were slow with my requests and at one point, forgot my request for tea, which after 30 minutes of waiting I had to get up and get my own tea. The airplane was nice and the seats were quite comfortable but the blankets and pillows were mediocre. The blankets were quite thin and flimsy, where I had to have two to feel warm. The meals were served quite often though but they were quite bland and I was generally not impressed with the taste or variety of the meals. While the above experience was not great, what made it worse was my experience with the customer service staff regarding my luggage and I would like to warn people the policies regarding checked-in luggage. I had checked in my luggage (after paying an excess baggage fee of £97.50 for being over the limit, which I accepted) and had expected my luggage to arrive at my destination in the same condition. However, when I received the luggage the handle did not come out anymore and was clearly damaged during the transfer from London to Perth. When I approached the ground staff, they advised me to contact their online customer service regarding the matter but there was nothing they could do at that point. I did contact their Baggage Claim customer service department and received a generic response telling me that their policies state 'they are not responsible for damage to luggage due to wear and tear or damage to handles and wheels' so they asked for my 'kind understanding' to accept that policy but they would gladly write a note to my travel insurer so I could claim through them. I was not pleased with this response because I would be out of pocket again to claim through my insurer and asked to be referred to someone that would be able to deal with me as a person and not reiterate their policies. The response I received was quite antagonising and frustrating, they said they couldn't do anything because 'they couldn't confirm the cause of the alleged damage' and they referred me to another department which after 3 days still have not responded to my query. This ordeal has been over a week and I have been pushed around to different departments and ignored and left with no satisfactory response to my situation. I'm quite disappointed with Etihad's response (or lack of) since other airlines would have quickly resolved this issue without making the customer go around in circles. Etihad has a good reputation but be warned that they do not treat their customers with respect and listen to their situation when things go wrong. They are generally quite unhelpful and will provide generic responses or pull policies on you. For such a big company, I expected some flexibility especially if an irate customer has approached them several times to give them the opportunity to rectify the situation. I would not recommend Etihad, there are other airlines that can provide much more superior service for the same or cheaper price.

✅ Verified Review | Flew Etihad Airways from Riyadh to Abu Dhabi. Check in and ground staff let this airline down at Riyadh. Staff at check in need to be more courteous and at least smile. They seemed as though they were doing a passengers a huge favour and did not seem to be enjoying their work. Apart from this the aircraft was excellent and had the new Studios which offer more comfort. Food and drink was flawless.

✅ Verified Review | Flew Etihad Airways from Abu Dhabi to Bangkok Suvarnabhumi. Average Business class experience, compared to other similar airlines in the region. Crew were great in making us feel welcome. Inflight entertainment was mediocre. Depature was on time and arrival early. Full flight with mostly holiday makers. Would fly again.

✅ Verified Review | As per many other reviews the seats are terrible, had 22 hours out and over 30 hours back (via Melbourne and Abu Dhabi) and have never experienced such uncomfortable seats. The price is cheap so can excuse the poor meals, inflight service and lack of space but they need to do something about the comfort of the seat itself if they expect you to squeeze yourself in and stay there for such a lengthy journey.