Etihad Airways

✅ Verified Review | I was having zero expectation with this trip with Etihad considering my last terrible experience on same route (Doha to Kozhikode via Abu Dhabi). But things seems to be changed for the good (or I was too lucky this time!) Flight out of Doha was fully packed. They served a so called sandwich with a slice of cheese and tomato in between a cold loaf. Where their competitors serve a full tray with tea or coffee and other one with warm sandwich, cupcakes and juice. No drinks were offered and they disappeared after serving this "meal". Second flight out of Abu Dhabi to Kozhikode was light load and early morning departure crew were very attentive and smiling throughout which I was very much surprised to see. Especially the supervisor everytime she pass by the cabin, was found smiling to the passengers. May be because the flight was not full and they were not under stress. But the breakfast served was complete bland with only two choices, pre packed cold croissant was offered and portion size was very small. Overall still surprised by the fact attitude of the crew has been changed in both sectors. A good note to the airline

✅ Verified Review | Had the worst experience flying with Etihad. Service from staff was terrible, complete lack of attention to customers. Unfortunately my luggage was lost upon my arrival in Melbourne. They said they would be in contact with me either later that evening or the following day and that they would give me an updated status to where my luggage. After not hearing from them by the evening of the following day, I decided to call them and see what the current status of my luggage was. They told me that my luggage was still in Berlin as it had not made it onto the plane. Again, they said they would keep me informed and let me know the status of my luggage. After hearing nothing from them the following day (3rd day) and having to call in again, I was finally told my luggage was in Melbourne. After countless calls to customer services and email correspondences between Etihad, a month later, I finally received my money back. On my way back to Budapest from Melbourne, I was told to pick up my boarding pass from Etihad services in Abu Dhabi for my next lay over in Rome. I was shooed away by Etihad staff and told I would receive my boarding pass in Rome. When landing in Rome, I was not allowed through security as I had no boarding pass and no one at Etihad services would help me. I finally made it through after a struggle with security.

✅ Verified Review | Bangkok to Zurich via Abu Dhabi. August 2016 I fly with my Girlfriend. Unfortunally the flight from Abu Dhabi to Zurich was overbooked. So we they let us stay in Abu Dhabi. 10 Hours later we had a flight to Geneva. In Geneva another Transit time of 4 Hours and than a flight to Zurich. So the whole trip cost us more than 24hrs. The gift of Etihad was a voucher for 300 US Dollar for each of us. Now I would like to book a flight with this voucher for a friend, but this is not possible. Even they know that I paid both tickets. The voucher is only valid for me and my girlfriend. I cannot book for a third Person. So I sent the gift back to Etihad by today! There is no any more reason to book that airline. They even don't look for solutions.

✅ Verified Review | Check-In at Ho Chi Minh City was fast with my boarding-pass printed out already. Got special assistance to get through passport and security-checks. Very friendly staff. Welcome on board was warm and efficient, the food and beverage manager even remembered me from an earlier flight. My seat was changed from window to a center-seat without even informing me. Seat (business-class) very narrow and under par from key competitors with a 50/50% divide of seat and a 'side-table' (where the guest behind puts his feet for sleeping). No head-rest cover (unhygienic). No amenity kit any more for a long haul overnight flight (staff informed me that they discontinued offering them). Eat-when-you-like option is nice but dinner is served on a tray like in economy-class. Flight crew were efficient and friendly throughout the flight. Bad sleep because of no eye-shades offered. Flight arrived on time so easy to make my connection to Frankfurt. Etihad lounge in AUH overcrowded, hard to find a seat. Service on my continuing flight from AUH to FRA was excellent again. My lunch-choice was not available, yet they managed to get it for me. Again no amenity-kits. One of the bathrooms was wet and dirty, so better to keep your shoes on (I didn't) because of lack of slippers. Couldn't sleep because of day-flight and no eye-shades offered. Could not freshen up before landing because no razor-set or even a tooth-brush offered. Arrived Frankfurt on time. My verdict: while service at Etihad is still excellent the seats in business-class are small and uncomfortable because of bad design and the airline seems to cut costs by lowering its standards in business-class.

✅ Verified Review | Dusseldorf to Hong Kong via Abu Dhabi. I had some expectations which have't been completely fulfilled. Well this is how life is, you can't have it all even from a 5* airline (for first class cabin, though). Flying economy didn't seem like a 5* airline at all. And the seats were incredibly uncomfortable, and in the Boeing 787-9 the configuration is bad. You don't really feel it until it is completely full, like the last haul when coming back (night flight) from Abu Dhabi to Dusseldorf. When 3 people are sitting next to each other, no matter how big or small it is almost impossible to sleep. Another bad thing for me was that the entertainment system closes 45 minutes before landing (really?) and it is available only after take off after the proper altitude has been reached. You just have to do something else 45 minutes before landing. The screen were big enough and the variety of programs was good. As a platinum Etihad Airways frequent flyer I was allowed to use the very nice first class lounge in Abu Dhabi. An inconvenience happened in Hong Kong, when travelling with my girlfriend and being on the same reservation together, it was just me who got an invitation to join the departure lounge of Hong Kong Airlines. This I found really impolite and if this means customer satisfaction by cutting costs, then they are cutting in the wrong place. We refused to use the lounge and went for a drink at one of the cafes in the airport. The food onboard was probably not a lot but the quality of the products was the best in economy I had so far. I have prebooked a vegetarian meal and they were pretty nice and paid attention to these details. The best from all the flights was that they were ahead of schedule in all the flights (sometimes 30-40 minutes) and this means they are interested in getting you to your destination in time, which is a big plus. As an overall rating I would give them 3* for economy, this is where they are, according to my personal view.

✅ Verified Review | Hyderabad to Chicago via Abu Dhabi with Etihad Airways. Staff is friendly, but the flight is horrendous, seats are very uncomfortable. Sliding tray in the first seat doesn't always go inside. The screens don't register touch very well. They didn't have enough pillows for everyone. Vegetarian meal is of poor quality. At the time of breakfast, they offered turkey sandwich when I had clearly marked my meal as vegetarian. This is after serving the vegetarian meal before. There is no room in overhead bins. The temparature was set at least 78 degrees probably more. It was hot as hell.

✅ Verified Review | London to Doha via Abu Dhabi with Etihad Airways. This was my return sector, a daytime flight from London. Check in was slow but the staff were very friendly but that did not give us time to enjoy the Etihad lounge at Heathrow. Etihad's business class on the A380 was nicely laid out but leg area is narrow and if you are over 1.9 meters tall you will have to bend your knees in the sleeping position, not so nice. The cabin staff were very friendly and helpful, the entertainment system was alright and the food was very good. I chose the chicken with edamame which was a very good choice. The landing was quite rough in Abu Dhabi but the Lounge in Abu Dhabi was superb. The short connecting flight back to Doha was uneventful.

✅ Verified Review | Flew Etihad Airways from Paris to Abu Dhabi. Even though the planes are a bit older, the comfort inside was quite good, space was enough. Crew were kind and selection of food and beverages was definitely enough for such a trip. The best part of the flight was probably the entertainment system, the movie selection was really nice, a lovely way to spend a pleasant trip.

✅ Verified Review | London to Perth return via Abu Dhabi. I was looking forward to my fly with this airline. It was total of 4 flights. So disappointed with service and attitude from the staff. Those stewardess looked like they not bothered to be there, so unhappy, rude, impolite. If we tried to ask them something, seemed everything was too hard for them, they even was not listening and not letting us to finish a sentence. Every time it's seemed that they are not happy with something. We felt not welcomed. Bathrooms was often untidy. Food was ok. I am not sure if I want to fly with Etihad again

✅ Verified Review | I was extremely disappointed in the service my husband and I received on our flights using Etihad Airways. We first flew from Dublin to Abu Dhabi using Etihad and thought that the poor service could have been a fluke but we were wrong. On our direct flight home from Abu Dhabi to Toronto the service continued to go downhill. The flight attendants were rude and not helpful. It took over an hour for someone to come to us when we turned on our attendant light. Attendants would see the light and walk right past us. Passengers around us also had this problem and we heard chatter about how the staff was rude and they had received better service on other airlines. The food was not good either. I understand that plane food usually isn't great but after following Etihad on Instagram and reading other things online I expect better, especially on such a long flight. I have had better food and service on one hour flights with other airlines. Also, there is a lack of organization at the airport for this airline. Getting through the gate was a logistical nightmare and the Etihad staff did not communicate effectively with patrons. Everyone was everywhere and did not know what was going on. All in all, poor customer service and poor organization led to a very negative experience flying with Etihad.