Etihad Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1759 reviews
4/10
4 star Skytrax Rating
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3/10

"belligerent staff at check in"

(New Zealand)

Verified Review | Flew Etihad Airways from Sydney to Manchester via Abu Dhabi. Going out I would have said it was one of the best airlines I had flown with but changed my mind on the return flight with the abysmal treatment I was given by a belligerent staff member at check in at Manchester airport. One of the reasons for picking the airline was that I had a 30kg allowance and on fronting up to the desk my bag weighed 29kg. The staff member said it was too heavy and when I explained I had the 30kg allowance she would not accept this and told me to empty some into the rubbish and queue up again. I did this and 2 1/4 hours later I was at her desk again. My bag now weighed 26kg and she said I had to pay 94 pounds and could have 32kg. Not only had I run out of time to retrieve my goods from the rubbish I then had to pay this amount and carry on. I was appalled at the treatment and really disillusioned by the whole process and would be reluctant to fly with this airline again! My hand luggage complied with the rules.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Manchester via Abu Dhabi
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"very disappointed and upset"

(United States)

Verified Review | Flying Etihad for the first time from San Francisco to Bangalore via Abu Dhabi. Usually fly British Airways which has a much better service. I had asked for a Hindu meal which said no beef. So here I am in Business class and everyone is ordering off from the menu and when I asked for something from the All Day Menu, they tell me I cannot order anything at all as I will get only the two fixed meals. No snacks, no appetizers, nothing at all except for the 2 assigned meals that they have on board for me. Am so very disappointed and upset. Doesn't help that the people next to me have been eating continuously. So on a 12 hrs flight I get 2 meals and nothing else. I have traveled economy in Qatar and been offered snacks, sandwiches etc - never again.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSan Francisco to Bangalore via Abu Dhabi
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"a wonderful flight"

(India)

Verified Review | Again a wonderful flight with Etihad from Hyderabad to New York via Abu Dhabi. It is our third time with them. The primary consideration is fare and convenience, and Etihad checked the boxes again. The flight itself was very comfortable, on time, but it was the staff and service that makes them our favorites. The small but useful convenience kit even in economy is a nice touch. The seats were standard, the entertainment more than adequate and the food average. Slept 8 hours in the 13 hour flight. Comfortable blankets and the head support on the seat is a nice thing to have. Check in was smooth, baggage arrived intact, connection was a breeze, and the US pre-clearance meant that exit at JFK was easy. One thing to keep in mind is the 45 minute to 1 hour wait for the pre-clearance for US flights. Will fly them again in a heartbeat.
AircraftA321 / A380
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHyderabad to New York via Abu Dhabi
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"what a poor service"

(Indonesia)

Verified Review | My second experience with Etihad and I have decided not going to fly with them again. In Madrid we have been boarded 1 hour early and we have to wait inside the plane for almost 2 hours. The pilot keeps promising we will fly in 15 min. During the waiting time, we only get crackers and drinks. We dont get any sorry or clear explanation. During the flight we only get 1 meal for a 6 hour flight. What a poor service.
AircraftA340
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMadrid to Abu Dhabi
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"inadequate business class seats"

(Italy)

Verified Review | Abu Dhabi to Rome. Very disappointed about the cabin in general. Very old 777 with inadequate business class seats. There is no space to place any item anywhere unless you open the small table but this preclude you from laying down flat the seat. I was expecting at least an amenity kit with ear plugs (777 is very very noisy) and a toothbrush but nothing was given. Cabin crew stressing too much about consuming meal and buying things from duty free. Disembarkation of business class together with economy class in a confused manner and this is not acceptable for a 5 star airline.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteAbu Dhabi to Rome
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"dreading my flight back"

(Germany)

Verified Review | Went on Etihad as a second leg of my journey from Berlin to Kuala Lumpur. After a good and pleasant flight on Air Berlin and a much needed shower and rest at the Al-Reem Lounge at the Abu Dhabi airport, the journey on Etihad in Economy Class felt like a prison. Flight was fully booked and very noisy. Seating arrangements on plane was 2-4-2 with very little legroom and narrow seat pitch. My partner who is 6'4" had to put his legs to the aisle to avoid pressing onto the chair of the person in front of us. The saving glory was that the entertainment onboard was good and cabin crew was pleasant. Food was only ok. Throughout the flight I was so uncomfortable and hot that I kept fidgeting and tossing and turning trying to find a comfortable position, which I was not able to. Dreading my flight back to Berlin already.
AircraftA330-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAbu Dhabi to Kuala Lumpur
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"I'll find other options"

(Egypt)

Verified Review | Bangalore to Cairo via Abu Dhabi. The first leg (BLR-AUH) was a morning flight at 10 am. The flight was empty only 50 passengers on board. Nobody was sitting beside making the flight really comfortable. The screen in front of me was a low resolution and small screen. After an hour, they served curry chicken meal. It was quite awkward to have lunch at breakfast time. At landing at Abu Dhabi, the plane did not stop at any gate bridges. The passengers were transported in busses. I saw a lot of gate bridges empty but I don't know why they did so. It was hot in Abu Dhabi at that time and the air conditioning was not functioning. The second leg (AUH-CAI) was also an A321. The flight was full and there were a lot of carry-on bags on board. We got boarded from a non-gate bridge as well. The gate was in the basement of the Abu Dhabi airport. The air conditioning was terrible and it was really hot. The air conditioning in the buses to the plane was bad as well. The cabin crew was pushing the passengers during boarding the plane to put all our duty-free bags underneath the chair in front. The passengers behind me were two kids with their mom on board. They kept opening their table tray and slapping it back several and several times. I asked one of the cabin crew to just talk them. To my surprise, she told me that she couldn't do anything with a big smile on her face. I had to rotate back and shout at their Mum. The kids stopped for a while but then they started to kick my chair during the whole flight. I convinced myself to watch a movie in that bad screen to watch a movie to forget about that kid. Every 10 mins, the movie stopped automatically and switched back to the main menu. The passenger beside me had the same thing with his tiny screen. The second leg was an annoying flight. I'll find other options than Etihad Airways
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangalore to Cairo via Abu Dhabi
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"screen low resolution and small"

(Egypt)

Verified Review | I checked-in online smoothly through Etihad mobile app and choose aisle seats specifically since I like to stand up a lot during any flight. The first leg from Cairo to Abu Dhabi was an empty flight. Only 50 passengers were on board. I stretched my legs on the three seats. Breakfast was great as well. The screen in front of the seat is a low resolution and small. You can barely see the movie on the screen. The screen was also bad in the next leg as well. The problem began on the 2nd leg, Abu Dhabi to Bangalore. The flight was full. There were a lot of carry-ons on board. There was nearly no space in the compartments. I had to put my bag four rows behind me. I looked at my seat number and found out it is a window seat, not an aisle I selected when I checked in online. Three kids took my seat and requested me to swap with another middle seat. Four hours in a middle seat was really annoying. I ordered water before serving the meals but the flight attendant told me to wait for a while since they are preparing the meals. I had to wait for more than half an hour. The meals available were either vegetarian or chicken since most passengers were Indian. I took a chicken meal and it did not taste good at all.
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCairo to Bangalore via Abu Dhabi
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"are a very good airline"

(Qatar)

Verified Review | Johannesburg to Doha via Abu Dhabi. I was told by the booking agent that the route from Abu Dhabi to Johannesburg is operated on a Boeing 787-9 which was true on my outbound journey but on the flight back I was surprised by walking onto an A330-200 which if anyone has flown on Etihad is their worst configured aircraft because it does not have any central overhead storage! When I inquired with one of the flight attendants why the change of equipment he insulted my intelligence by saying the outbound service is on a Boeing 787-9 and the return is on an A330-200 which is impossible as the same aircraft that leaves has to return. The seats on the A330-200 are better than the 787 but the entertainment system is outdated and the toilets are tiny and have an annoying angled wall that makes standing awkward! The service was very good but the steak I had for dinner was badly done and had strange smell to it just before arriving I had a cereal . Arriving in Abu Dhabi was slightly delayed and we had to use the staircase which is always annoying , the connecting flight to Doha was also delayed and for a strange reason the pilot took us for a rather long taxi which seemed more like a tour of Abu Dhabi Airport, actually it felt longer than the short flight to Doha, but the service was also very good and the arrival in Doha was smooth. Etihad are a very good airline and I believe after the opening of the new airport they will improve their services even more but they stand out on their baggage policy which make them an amazing package !
AircraftA330-200 / A320-200
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteJohannesburg to Doha via Abu Dhabi
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Do not fly through Abu Dhabi"

(United States)

Verified Review | Abu Dhabi to Chicago. The airline and lounge were very good. If it was that simple I would not recommend anyone to fly in and out of Abu Dhabi airport. My father who is 95 years old was berated by a policeman for not taking off his shoes. He was perfectly willing to take off his shoes but the wheelchair person dropped him off before the metal detector and said another wheelchair would get him after the metal detector. This is when the policeman yelled at him for not taking off his shoes. I was visibly upset and I told the policeman so. He was enraged that I questioned his treatment of my father and asked us to step out of line. He also threatened to jail us. A senior Etihad employee intervened and pleaded with the officer to let us through. We were finally let through, but only after my father was so shaken that he had an awful flight to Chicago. Do not fly through Abu Dhabi.
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteAbu Dhabi to Chicago
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no