Etihad Airways

✅ Trip Verified | Manila to Edinbugh via Abu Dhabi. The service of this airline is getting worse, seats are squeezed and food has no quality. I asked three of the flight attendants if they have toothbrush and toothpaste and no one comeback. If I had known that I am travelling with a budget airline type of service I should just pack my dental hygiene kit in my hand carry. I was surprised with the poor service I received.

✅ Trip Verified | Dublin to Abu Dhabi. This was the best long haul flight I have been on. The main course of the meal was lovely, I couldn’t believe it was flight food! I got speaking to several flight attendants who were so friendly and informative. WiFi was cheaper than that of some Gulf airlines and the entertainment was great. I will definitely fly with Etihad again.

✅ Trip Verified | Toronto to Lahore via Abu Dhabi. Worst experience ever. I always fly with Etihad Airways but this would be the last time ever. There was no leg room, the flight was overbooked and not even cabin space. Staff wasn’t even nice except for just one guy. Washrooms weren’t working, so for 2 washrooms there were lines.

✅ Trip Verified | London Heathrow to Male via Abu Dhabi. What a shambles. First time flying with Etihad and will be our last. Flew business class with my wife from LHR to Abu Dhabi and then onto Male. First flight was late leaving by an hour and despite being first off the plane the transfer at Abu Dhabi, it was shambolic. I have never seen crowds like it or so disorganised. It took one hour to get through and when we arrived at the lounge we had 5 mins there before boarding, time for a coffee only. Boarded the Male flight that departed at 8.40 only to be surprised they were serving lamb and chicken for in my view breakfast. We had lamb at 10.30pm UK time on London flight, was really looking forward to breakfast so ate nothing for a further 4 hours. No snacks, sandwiches or any savoury option available. So thank you Etihad I had no food for over 10 hours. You should be totally embarrassed by the fiasco at your main hub. Clearly you have significant transfers here and it is not fit for purpose. No priority channel until you get 2 yards from business security. This is entirely unacceptable and your food choice should be so much more on a business class flight from your hub. I paid for business class for my wife and I on a wedding anniversary trip and got a poor economy service from Etihad. I had heard so many good things before flying, my experience is entirely different. Finally seating in business class was a fiasco too, we booked flights 5 months ago and still couldn’t get seats side by side in either flight. When we questioned this on the second flight they found 2 business seats together but why couldn’t we book them? Far from a great experience and look forward to reporting on the return leg very soon. Etihad you need to up your game, terrible experience and very poor value.

✅ Trip Verified | Delhi to London via Abu Dhabi. We choose to fly Etihad Airways on our agent’s recommendation. It was my first and certainly the last time I flew with them. It was the most horrible experience. The cabin crew was very rude and uncourteous. Very uncomfortable seats and the worst part was despite pre-ordering meal I did not get Vegetarian meal. The crew member was unprofessional and told me that meat is all what we have, if u want to take it it’s your wish. My son was given food after waiting for more than an hour. I did not get any food at all through the flight. Overall the worst flying experience I have ever had. Would never recommend flying with them. Even if it is cheaper it is not worth it.

✅ Trip Verified | This was my last leg of a flight from Perth to Manchester, after spending some time in the Etihad business class lounge, it was time to board the plane, firstly they do not call you when it is time to board (other airlines do) you have to keep checking yourself. Etihad advertise in their inflight magazine that they have a premium fast lane for all first and business class passengers in other words a fast track, they had the signs up but there was no entry so I had to join the economy long queue and had a long wait to get to my seat. What's the point in paying the extra only to stand in the long economy queues. The service was slow and the staff obviously did not have much food to go around, was not offered much not even the hot roasted nuts that they normally supply. Wish I had read the reviews first before flying Etihad would never have flown with them, stick with Emirates or Qatar.

✅ Trip Verified | Frankfurt to Melbourne via Abu Dhabi. Extremely disappointed with the poor service and below average standards on our flights. We visit family in Germany every year and having flown other airlines (business class) we took our agents recommendation and flew Etihad Airways for the first time and most definitely the last time. I am taking the time to write this review just on 24 hours from getting home because my husband, daughter felt that we were (and other passengers) inconveniencing the crew. Their negative attitude and lack of professionalism were not acceptable. On a positive note checking in at Frankfurt Airport was excellent, easy and staff were friendly. However, from the moment we entered the aircraft we noticed the cabin crew rushing around, looking very stressed and un politely pushing passengers aside saying, “please move” to get past. At no time were we properly greeted or welcomed on board. The aircraft on our first leg of the journey was old and a bit shabby and the seats were not really comfortable. When we ordered our meal (I requested the lamb dish) I was told they had run out! After dinner was served the staff disappeared and were pretty much non-existent. Fortunately, it was only a 6.5 hr flight. However, the second leg of our flight 12.5 hrs was dreadful. Larger aircraft and seat/bed comfortable, our biggest disappointment again was the cabin crew. Except for one crew member who was somewhat polite the rest of the crew were unprofessional and just not visible during the flight. I requested a meal at about the 6-hr point of the journey and had to wait an hour – the food however (Grouper) was really good! My biggest shock came 1.5 hrs before landing in Melbourne when I woke up and requested a cup of coffee and some breakfast (they did not come to me I had to go to the galley). I was told by the female attendant that the ovens were turned off and they had no hot meals left. I explained that I had several hours in Melbourne to connect to Sydney and asked if I could maybe have a coffee and some toast to which the female crew member said, “you could get some breakfast and a better coffee in Melbourne”. I could give you more details about our whole journey but want to limit by saying I will not recommend Etihad to family and friends and certainly not fly Etihad again. I know that it is not Etihad's fault but Abu Dhabi Airport was also a nightmare - understandably a larger airport than Sydney but even though we were in transit everyone had to go through security checks (applaud this) but was chaotic and over crowed and understaffed. Scary airport! In a few words, very poor service and below average standards – we will stick to Singapore Airlines, Thai and Lufthansa no matter what the price difference is!

✅ Trip Verified | Abu Dhabi to Geneva. Extremely disappointed with Etihad Airways with which i am a GOLD member and frequent flyer to multiple destinations. My wife, my son and I were supposed to fly from Abu Dhabi to Geneva on January 3rd 2018 for a winter vacation. Upon check-in we noticed that my wife's visa starting date was on 4th of January (which is one date later). We were told that she cannot fly and hence requested to re-book the whole 3 of us for the following day and i showed willingness to pay extra fees for the reschedule. Howeverthe surprise came when we got told that if we do not take this flight 'Jan 3' we will lose the tickets since they were booked with miles. I called the Etihad contact center but there was absolutely no sign of cooperation. The tickets in dollar value are worth more than $5,500 - and I now had lost them all without 1 cent being returned except the tax which was around $510. I have tried all possible and proper ways with Etihad but not one time i was shown any kind of cooperation, their call center agents are all always in a hurry to finish the call as this is a dead case for them. I urge each and every one of you to be careful when booking next with Etihad as i have learnt it the hard way.

✅ Trip Verified | I flew Etihad from London to Melbourne and I would not recommend it. It was below average experience with a few good things to consider. Check in process was pretty efficient at Heathrow. The cabin crew were pretty serious and not even saying 'hi', overall pretty average. The food was surprisingly nice, the leg room was alright and the seats were comfortable enough. The entertainment system was ok, but it didn’t work for the first half hour and the last hour of the flight, when I questioned I was told that’s Etihads Policy, which didn’t really make much sense to me. It was pretty boring to sit and watch the flight map for the last hour of the flight. The other interesting thing was the first officer announced that we are traveling along the “Arabian Gulf”, I thought it was called “Persian Gulf”, I checked my google map again and I am certain it is Persian Gulf, it is like saying welcome to Qatar or Saudi once we land in Abu Dhabi. This was pretty stupid to me as I suppose the airlines must be accurate with their announcements. The last thing is Abu Dhabi Airport itself, I know it isn’t much to do with the airline or flight quality, but when you travel with Etihad you have to go past the airport and that airport is terrible, small and cramped with people with super dirty toilets. Overall, I would rather fly with Singapore Airlines, Emirates or Qatar much more than Etihad. A little saving not worth it.

✅ Trip Verified | Moscow to Phuket via Abu Dhabi. Truly satisfying experience. The planes are very new and clean. All flights on time. Very professional ground staff and cabin crew. Very useful assistance during transfer in Abu Dhabi. Extremely comfortable seats. The entertainment system is great - lots of excellent movies and music, not a single chance to get bored. Quite interesting inflight magazine too. There are things to work on, though. The food quality have dropped significantly during the last couple of years - the meal was surprisingly mediocre and not tasty. Also, the Etihad mobile application tends to crash and depict errors causing the necessity to dial the call center for simple operations. The call center is rather useless though. For example I had failed to change my seats via application and asked to do so via call center, but the guy there was trying persistently to convince me, that the seating I required was not possible. Of course the issue was solved in 1 minute by the ground staff at the airport, luckily the seats that I wanted were still available.