Etihad Airways

✅ Trip Verified | Kuala Lumpur to Zurich via Abu Dhabi. From Abu Dhabi the aircraft changed in last minute and everyone was given a new seat number. No chance to get your seat. Staff not friendly. I asked ground staff, at the gate and in the airplane. No one really cares about. Always giving standard response to get you away. Was expecting more, but never again Etihad. Flight and baggage delayed. I read the other reviews before ordering and thought people exaggerate. But so many reviews are saying the same.

✅ Trip Verified | Chennai to London via Abu Dhabi. I waited 3 hours but end of the time need to run. Checkin counter they open only 4 or 5. Customs very long line take more then 30 minutes in small airport. They did not allocate right seats we are in 12 row, they want to shift to 9 row because it’s emergency exit, saying they offered free today otherwise if cost. I never have such experience.

✅ Trip Verified | Dallas Ft Worth to Abu Dhabi. My wife travelled via Etihad Airways on 7th March, connecting on Jet Airways to Pune. She had the worst airline experience ever. Airport Staff was not cooperating at all. She wanted to upgrade her flight to Business class but they didn't care for that. There was a single toilet in each section and a was a huge line in front of each rest room. It was taking almost an hour to get your number. Food was pathetic. After asking many times, they were giving water and less than half a glass. She was thirsty and hungry 15-16 hour flight Overall, looks like this airline is going through patch and its "service has become indescribable". Avoid using this flight as much as possible.

✅ Trip Verified | Sydney to Munich via Abu Dhabi. No chauffeur service except in Abu Dhabi or generally have first class facilities at many airports. The first class seating is good although the narrow beds are desperately hard. Food has never been at the best standard despite great efforts by many of the crew. First class check-in at Sydney Airport was shared with economy passengers the reason given that there was only one first class passenger. In reality there were several upgrades. The lounge is shared with business class and is underwhelming. Service was poor. Upon requesting assistance to the aircraft I was advised as I was not a Residence passenger no assistance would be available. The person was close to being abusive. In flight crew were helpful and polite on both legs. At Munich Airport a car which had been ordered failed to turn up and a circus like series of telephone calls commenced. The airport bus proved more reliable. There are all the signs of serious cost cutting at this airline at every level and premium passengers are paying the price for seriously flawed management decisions made in the past. The ground staff at Munich have been wonderful, at least those working for the airline. There have been many forced redundancies and sadly some who have left were the competent and service oriented professionals at different locations. London staff are particularly unhelpful. The airline is clearly not interested in maintaining high level service. After perhaps fifty flights in the front section one has to wonder if it is worth the loyalty.

✅ Trip Verified | Had a nice experience with Etihad on my last trip from Abu Dhabi to Amsterdam. We were travelling with our baby and the front row seats with bassinet was a big help. The crew members were also friendly and helpful. Food was decent. We were happy that the overall flying experience with Etihad has improved from last year.

✅ Trip Verified | Perth to Peshawar via Abu Dhabi. Etihad Airways delayed its flight from Perth to Abu Dhabi for 7 hours due to a technical issue with the plane and finally took us to Abu Dhabi via Colombo, where we stayed for another 1.5 hours. Upon reaching Abu Dhabi, I was given a hotel room for 12 hours for a layover of 17 and a half hours as I had missed my connecting flight and my new flight was arranged via Bahrain with a layover of another 7.5 hours and no arrangement for hotel or meal vouchers. My original flight was supposed to take 17 hours to the final destination and I got there in 41 hours. Most disorganised and unprofessional as far as customer experience goes. Will never fly with them again.

✅ Trip Verified | Rome to Abu Dhabi. I am a gold member of Etihad Guest card, and Government Traveler. I flew with Etihad last month from florence to Abu Dhabi and I was flying Business Class. My first comment was on the food as the quality dropped big time. The second and main comment was regarding customer service and how Etihad Baggage claim center handled my claim of lost luggage. The luggage was missing with no tracing for 10 days, and I was trying to call claim center with no luck. I sent emails but the response was not up to the expectation. Finally, after 10 days I received a call from the driver who is delivering my bag with no previous communication and during my working hours. I was really disappointed from the way that Etihad Airways handled this case. I sent them an email last month and till now no one responded back to me nor call me to make sure that I received my bag or if anything is missing. I really hope that this review can reach Etihad so they can pay more attention to these details as they are my favourite airlines till this moment.

✅ Trip Verified | Using Etihad Airways for the first time despite travelling between Colombo and London and Asia in general often. I was very disappointed, seat space seems smaller but my husband had no leg space. He's 6ft and so is used to be restricted but this seemed much less than Emirates or Singapore Airlines, I ordered a low lactose meal and was given vegetarian which was just cheesy vegetables. I explained that cheese is lactose and was told I should order the right meal. I told them I had but they had the wrong one, which they were very nice about but strange they didn't think of this before and instead assumed I made the mistake. I ended up getting a vegan meal which was fine. Also they ran out of diet coke at the first beverage service before they reached us. Not the end of the world but quite random seeing as we were 20mins into the flight and surely not a surprise that diet coke is quite popular? A sign of poor preparation. Flight from Abu Dhabi to Colombo seemed to be a very old aircraft but was fine. Entertainment options good but you cant start using it till after the flight has taken off. FYI all films are censored. Also you have to pay a lot extra for everything, extra leg room was £200 for one leg of the trip (4 legs in total- London to Abu Dhabi and Abu Dhabi to Colombo and return). It seems a bit of a budget pricing model. All round super average and not better than Emirates, Singapore Airlines, Qatar Airways or even BA (I know!). I probably wouldn't fly with them again.

✅ Trip Verified | Sydney to Abu Dhabi. Etihad was once perhaps the best airline in terms of service, value, food, in-flight services, and miles program. After years of loyal service with Etihad, I can honestly say they all of these once great features have become degraded to the point where I could rate many budget airlines better in every feature than that of Etihad. Only recently I had an issue whereby they increased the amount of guest miles required to make bookings to most destinations, and this happened to occur whilst I was making two online bookings, and happened a day earlier than it should have. After many back and forth emails and calls to Etihad, the outcome was that I was to blame, and that I made up the story to try and gain extra miles. They robbed me of 45000 hard earned miles and refuse to acknowledge any fault from their system or at the very least come up with a resolution or compromise. And I am apparently a loyal Gold customer and also a government employee, where we are given privilege treatment. I can only imagine how a "regular" customer would have been treated. This is only one of many issues I have faced as their services decline along with their money hungry cost cutting approach to virtually all aspects of their business. It is a real shame. Sadly they assume that customers do not see through their ways, but I can see from the ample bad reviews that customers are not at all happy with Etihad. Perhaps it is time they listened to their loyalty base. I for one will be choosing alternate airline wherever possible - there are many cheaper airlines which have better services now than Etihad.

✅ Trip Verified | Moscow to Colombo via Abu Dhabi. I flew by Etihad a few years ago and it was good last time. I'm pregnant now and we decided to choose Etihad this time because trusted them. But, it was useless. Etihad has no special offers for pregnant women. You can't get or buy special seat with additional space for legs. Cause the problem with mobile version of Etihad site I didn't register the second flight by myself and we must to got boarding passes in airport. We was one of first people in the line. The girl on registration desk saw with attention my documents about pregnancy and gave us seats no. 8. This line located in front on evacuation exit. It means the back doesn't turn down. We knew it just in plane, unfortunately. To be pregnant and seating during 4 hours in one pose impossible! Our return flight has a 18 hours transit on Abu Dhabi. We ask about opportunity to get free hotel. And answer was no. Can we pay for the room? The answer was no. We will say no to Etihad next time, like they answered to us.