Etihad Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1759 reviews
4/10
4 star Skytrax Rating
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2/10

"crew were not friendly"

(Canada)

Trip Verified | Karachi to Los Angeles via Abu Dhabi. The seats were very uncomfortable and small. The food was worst. They skipped breakfast. I asked why they did not serve breakfast, there was no answer. On a 16 hour flight from Abu Dhabi to Los Angeles, they served a meal twice times and the second meal was served only at the last moment. The sandwich served between the two meals was not edible due to very poor quality. We were hungry throughout the flight. There was no backup plan. There was no fruit basket during the flight while the crew were enjoying eating fruit. The crew were not friendly and had no sense of care for the passenger. If a passenger is hungry or not able to eat their low-quality food, they had no issue.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKarachi to Los Angeles via Abu Dhabi
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Very unprofessional"

(United States)

Trip Verified | New York to Cairo via Abu Dhabi. Very unprofessional. They changed my checked in seats and had to fight in both flights to sit next to my wife. They put us all the way at the end of the business class next to the kitchen. 11 hours of kitchen noises / flight attendants in and out. We felt so much pressure just talking to many people in order to get your service done. Food was average. Breakfast was not offered and I guess you have to ask them. I have been through many airlines flying first and business class, I never experienced such unprofessionalism. Filed a complaint, no one even bother to contact.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteNew York to Cairo via Abu Dhabi
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"never fly with Etihad again"

(United Kingdom)

Trip Verified | Bangkok to Heathrow via Abu Dhabi. I am very unhappy with the airline website and their chaotic seating selection and bidding system for upgrades. I am an older flier and the seat comfort and accessibility is very important to me, but you are unable to book seats until 48 hours before take off, which I think is unacceptable. In addition to this you can bid for upgrades or neighbour free seats. We did this and were offered neighbour free seats on the Abu Dhabi to London leg of the flight, which were subsequently withdrawn. In the meantime we had paid for extra leg room seats and charged for these. On check in we did not have the extra leg room seats, and had been allocated individual seats in different sections of the cabin. The ground crew person at check in could not change this, so we were told to go to the transfer desk in Abu Dhabi where we were given the neighbour free seats we had asked for. It has since taken me 2 months to get a refund of the first seats. In general the seats were very cramped and uncomfortable, and on the first section of our journey we had no option but to sit in an ordinary seat. We are also vegetarian and I ordered an Asian vegetarian meal which is normally acceptable on most flights, however it was very poor. My husband found his lactose-ovo meal disgusting, and could not eat it. Abu Dhabi airport is also awful. It is cramped and scruffy with hardly any comfortable seating, and extortionately expensive food. I will never fly with Etihad again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Heathrow via Abu Dhabi
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"staff were friendly and willing"

(United Arab Emirates)

Trip Verified | We had a great experience and the staff were friendly and willing to help as always. We flew from Abu Dhabi to Male (Maldives) for our honeymoon. We would like to fly with Etihad Airways again for sure!
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteAbu Dhabi to Male
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Etihad is on self-destruct mode"

(United Arab Emirates)

Trip Verified | I was traveling on Etihad Airways to Singapore. I am a Platinum guest with the airline and some of the perks include 20 kg extra on top of my 40 kg. I had a total weight of 64 kg total and being a frequent traveler no airline would even stop at that. At the check-in counter I was asked to pay for the extra weight a total of 450 AED (approximately $120) even if I had 1 kg extra! The check-in staff were indifferent about anything I said and I had to remove everything and carry in my backbag. I ended up with back pain and at the end the weight ended up in the plane, only on my back! I don't see what's the point beside having unhappy customers (even premium ones). Etihad is on self-destruct mode after they posted massive losses and what's worse is that it was not due to operational costs but rather poor investment decisions that are being taken on their customers.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteAbu Dhabi to Singapore
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Food is mediocre"

(United States)

Trip Verified | Abu Dhabi to New York JFK. Paid 8k for a business class ticket and the service received is terrible. Horrible airline and dismissive snobby staff. Will never fly with Etihad. Fly Emirates, they actually pay attention to you. Food is mediocre and you feel as if you’re not valued.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteAbu Dhabi to New York JFK
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I am totally disappointed"

(Bahrain)

Trip Verified | Mumbai to Bahrain via Abu Dhabi. The food what we are getting in flight is also not good and sufficient. While i return from Mumbai to Abu dhabi on 2nd morning flight i reached so early and asking for seat they told it is overbooked and window seat is not available. Food from Abu Dhabi to Bahrain a small piece of cake and water bottle. That would be my last flight with Etihad and I will never recommended Etihad. As a UAE airline I thought it will be at par with Emirates but I am totally disappointed.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMumbai to Bahrain via Abu Dhabi
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"food and service horrible"

(Thailand)

Trip Verified | Amsterdam to Phuket via Abu Dhabi. One of the worst airline I've ever been on. Very bad food and the plane is out of date. The in flight entertainment was terrible, both the screen (very pixelated and small), the headphone (fuzzy noise) and the content itself. We have to wait about 20mins after the flight took off to be able to use it and they disabled it 30mins before landing.  I thought I was just unlucky and after my transit, in Abu Dhabi we'll get onto a better plane; wrong, I didn't think this was possible but the plane we changed into was even worse. When we landed in Abu Dhabi we have to wait around 15mins for a bus to take us to the terminal. The airport was also not anything like other Middle Eastern airports like I've been to, it was dull, old and small. The food and service were horrible.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAmsterdam to Phuket via Abu Dhabi
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"the worst service we received"

(United Kingdom)

Trip Verified | Kozhikode to London via Abu Dhabi. This year with economy class the worst service we received so far, just like charter airline. We would like suggest attention on food and service for the elderly and disabled bit more care as well.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKozhikode to London via Abu Dhabi
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Very disappointed"

(Australia)

Trip Verified | Sydney to Amsterdam via Abu Dhabi. My flight that I originally booked changed. Received confirmation and everthing before flying. But when I got to the airport they couldn’t get me a seat because apparently I didn’t pay for upgrade or changing date. I’ve been waiting 2hours now! I flew with them few times before but this time really make consider to fly with them again. I didn’t change the flight time. I actually paid for another extra day accommodation because of the flight canceled. It was their mistake and now they make me look like a fool waiting for ages, no seat available for me. Very disappointed.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Amsterdam via Abu Dhabi
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no