Etihad Airways

✅ Trip Verified | Sydney to Abu Dhabi. Business Studios from Etihad are known for having huge electronic issues and are often in malfunction. Experienced already three times and confirmed by crew members. They tell you to contact the airline for a refund and guess what happens. Last flight they had trouble with 6 in my flight.

✅ Trip Verified | Auckland to Madinah via Abu Dhabi. Always fly with Emirates but this time we toke Etihad Airways from Auckland to Saudia Arabia and return back to Auckland. Always first impression is last immersion. Very poor service crew are very rude except from Abu Dhabi to Melbourne. Food quality was not what I expected. Please don't compare with Emirates they are 5 stars. If you are looking budget airline then go for Etihad they are good for that. Will not fly again with them. We bought ticket from Etihad but from Auckland to Melbourne and return back to Auckland from Melbourne they use codeshare with Virgin Australia. No food on this flight - even their office apologized with us when we complained but also no food on return. Hopeless service. Please be careful when you booking with them and make sure which airline they use for their codeshare if they not flying on that sector. Their seats are very small and their 777 aircraft are very old. Sorry Etihad but your service was not good.

✅ Trip Verified | Gold Coast to Manchester via Abu Dhabi. So after having no luggage for the first 2 days of my holiday (as left in Melbourne I was in Manchester) and no medication, I have been trying now for nearly 2 weeks to get a response regarding a possible upgrade or something. Somebody called answered my complaint on Facebook pretty quick but since then nothing! They kept promising a response by yesterday as this is when I’ve started my journey back to oz, but nothing. Multiple emails with just automated responses, no phone numbers to actually talk to a person. When I chose to fly with Etihad there were many many bad reviews but I wanted to be the one that gave a good one. I can’t do that now I will never fly with them again. Upon boarding in Manchester I spoke to a lovely woman who gave me an extra seat to myself and the promised I’d have the same from Abu Dhabi to Melbourne. And surprise surprise that’s not happened either. So so disappointed with how this has been, well, not been handled. Basically don’t fly with Etihad, they will lose your luggage and then do nothing about it.

✅ Trip Verified | Bangkok to London via Abu Dhabi. Uncomfortable seat pads, rude/moody staff and entertainment system isn't active until about 30 mins after take off and was switched off 45 minutes before landing. I asked cabin crew why, just said its policy and walked off - this airline has no interest in customers. Entertainment system is good otherwise, but this crazy policy compared with competitors who leave it on while on the ground is bizarre. As others have said they have recently introduced charges for seat reservations which have been applied irrespective of when the booking was made - if it's free on booking, it should be remain free! And the policy for exit rows is ludicrous - something like £140 per seat per segment, so as most people connect through AUH that would be £560 each for a return trip!! For our family of 4 that would he £2,200. This is a 3 star airline at best, will not be using ever again.

✅ Trip Verified | Hong Kong to Amman via Abu Dhabi. Very bad experience, I had to stay in Abu Dhabi for about 12 overnight, ground staff didn't afford me a hotel for rest for the reason I purchased the ticket from China, and it is not in my route. I think the ticket was issued from Etihad system, and they know the connection time. The staff is acting like they are giving you from their own money. I asked in two counters, the first one gave the answer that my ticket does not include this service and I have to pay, and maybe my nationality will not allow me to get a hotel. Then the other counter informed me with reason I shared above.

✅ Trip Verified | Los Angeles from Abu Dhabi, I got bumped off my flight because there were no more seats available. I wasn’t able to checkin online because there’s a problem in their online check-in. They gave me a voucher worth USD300 which you cannot use anywhere, worthless. On the way back from LAX to AUH, their online check-in is not working again. Apparently, there are missing details which there was no information written what’s missing. I had to find out by myself. Finally I was able to check-in. In the plane, my seat recliner is not working. But the staff were nice. When I landed in AUH, one baggage claim area belt had 5 flights on it so it was a mess. And the taxi queue system was unbelievable because the exit areas are so small, everyone had only one exit to go. So even if there are a lot of taxis at the airport, the queue system is so slow and inefficient, it took me an hour to be at the front of the line to get a cab. I will never fly Etihad again. They were good 8 years back, then I switched to Emirates. Thought I would give them a try again. I shouldn’t have. Going back to Emirates!

Not Verified | Amman to Abu Dhabi. Very bad experience. Etihad used to be a good airline but not any more. We used to have meals as it is 3 hours flight. Now they changed the meals to sandwiches with very bad taste. I don't think it was made for humans. The staff is really rude. The AC was not working well and the temperature in the plane was really hot. In summary, we are paying a lot and not getting the true value of money.

✅ Trip Verified | London to Abu Dhabi. Airport staff in London and on plane were amazing. The bus service on the other hand was disgusting. Driver refused to let me get on the bus even though it was not full to capacity. He then told me to sit and wait after half an hour of sitting in the sun with all the bus drivers standing around with empty buses staring at me giggling. He told me you can’t get on the bus till 10. This was at 8 in the morning. The staff inside Abu Dhabi airport weren’t any better when I approached the man to complain he Just slouched in his chair like a fat king with no care.

✅ Trip Verified | Abu Dhabi to London. Etihad have recently cancelled the ability to book / change Economy Class seats free of charge before the flight. What is worse is that when you try to book a seat using their useless "Guest" program it simply loads a splash screen saying "unable to manage booking" so you are left wondering if there is a glitch with your ticket. My ticket was issued early July and I changed the seat on my outward leg no issue. Turns out that this new policy was introduced from July 10 so because my return leg is late August I have to pay to change my seat. That seems doubly unfair as the ticket was purchased with the understanding that seat changes were a free option. To rub even more salt in to the wound apparently you can check in 48 hours before online but you can only choose a seat for free 24 hours before. So you are left with a Mexican stand-off between checking in and being auto allocated a seat or checking in "late" after selecting a free seat from a depleted choice! Cynical or what? And it gets worse. Both in my "Guest" account and using their web site I can't even access to pay for a seat choice! I fly Etihad on business monthly and this horrible, cynical, unfair policy is a deal-breaker for me. +1 lost customer Etihad!

✅ Trip Verified | My septuagenarian parents who are physically challenged and were travelling alone wish to express their extreme satisfaction with the hospitality and care by the Etihad staff during their flight back to India. There was a severe crisis with floods hitting Kerala and the Kochi International airport being shut down. There was a long layover at Abu Dhabi airport as flights were being rescheduled to accommodate for cancelled flights. The staff were considerate enough to reschedule the tickets and provide the preferred airport considering my parents age. The service at the airport hotel where they were placed during the layover was exceptional.