Etihad Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1759 reviews
4/10
4 star Skytrax Rating
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1/10

"uncomfortable journey"

(India)

Trip Verified | Chicago to Abu Dhabi. Over 12 hours of uncomfortable journey. Worst Leg space and seat width. Food was terrible, they served mushrooms in vegeterian meal ( Although its debatable, but i dont prefer earing mushrooms). Vegetarian meal was tasteless. Mediocre crew and in flight services. The inflight entertainment was not good either with very less range of selections and most of the equipment was outdated and the touch screen did not respond at all. Even the remote interaction was sluggish therby leading The entire flight experience from bad to worse. I had a connection from American airlines to Chicago and American Airlines voluntarily offered to check in our carryin luggage for free. However upon reaching the Etihad gate, the crew asked us whether we paid money for checking in 6 bags and was questioning us. The better way would be to ask customer if American Airlines checked in your carryon luggage at gate (yes/ no). The ground staff-crew seemed very unprofessional and rude.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChicago to Abu Dhabi
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"miss my connecting flight"

(United Kingdom)

Trip Verified | London to Phuket via Abu Dhabi. I was looking forward to my first experience with Etihad. I checked the check in time and was second in the queue. Checking in did not start until 30mins after the advertised time as the staff that were there, were engaged in admin, putting on roles of paper and checking the computers. When I went forward the printer did not work, the representative had problems with the computer and after a further half hour I asked to be referred to either another agent or a supervisor. She came along and said to her colleague and what’s the matter now, I think this was not the first time a problem like this had occurred. The whole episode did not give me confidence that my luggage would reach its final destination. No security questions were asked or covered which was perhaps the most serious omission. When I did get onto the aircraft it was delayed a further hour which would mean I would miss my connecting flight. No explanation or apology was given or any arrangements for connecting flight. No organisation is perfect and things do go wrong with the best of carriers, but they are remembered for what they do to put things right and this did not happen before, during or after the flight to date. This is submitted as a constructive review in the hope that training can be given within customer service to both meet and exceed customers expectations.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Phuket via Abu Dhabi
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"They have cut it to the bone"

(Australia)

Not Verified | Paid over $12.000 for a return to trip from Australia to UK. From arriving at the desk in Manchester for our return journey to Brisbane we were treated badly. We knew our allowance of 40kilo but didn’t go on the website to view the conditions, you are only allowed 32 kilo in each case and ours weighed in at 33 kilo. We were told either to go and buy a suitcase or unpack the case, where were we supposed to buy a suitcase at 4.30 in the morning. We had to empty our cases at the checking in desk and then had to go to the back of the queue and wait another 45 mins. About 20 business class seats in the cabin and when it came to order food the response was sorry we have run out of that. Ok it says on the menu,”if available “ good get out clause for them. Second leg same thing happened again and my wife had to order a sandwich with a piece of cake, 8 hours later the food still hadn’t arrived. After a wait for food my wife decided to lay down and go to sleep.hence the not telling them till she woke up. Then they were told “ you never brought any food” response “sorry we forgot”. All apologies but didn’t make up for the fact that the service as abysmal. They took my name, tel number and email address and said they would be in touch, they got in touch and the reply was “sorry we’ll try to do better next time”. They have cut it to the bone. You use to get a limousine service to and from the airports - not now. You use to get a toilet bag with bottles of perfume and deodorant, not now. I am afraid if you want to throw away your hard earned cash, travel Etihad.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteManchester to Brisbane via Abu Dhabi
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"an awful experience"

(India)

Trip Verified | Dublin to Delhi via Abu Dhabi. Well it was an awful experience. As per the experience flying on Etihad Airways I am not going to fly ever again in this airline. Ground staff was not good, they were not helpful at all. My baggage was lost and then the ground staff call me to intimate that they find out my baggage & when ever it will arrive they are going to delivered to my mention address which they have not done it. So many problems I faced in this trip.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDublin to Delhi via Abu Dhabi
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"huge electronic issues"

(Australia)

Trip Verified | Sydney to Abu Dhabi. Business Studios from Etihad are known for having huge electronic issues and are often in malfunction. Experienced already three times and confirmed by crew members. They tell you to contact the airline for a refund and guess what happens. Last flight they had trouble with 6 in my flight.
AircraftA380
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSydney to Abu Dhabi
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"service was not good"

(New Zealand)

Trip Verified | Auckland to Madinah via Abu Dhabi. Always fly with Emirates but this time we toke Etihad Airways from Auckland to Saudia Arabia and return back to Auckland. Always first impression is last immersion. Very poor service crew are very rude except from Abu Dhabi to Melbourne. Food quality was not what I expected. Please don't compare with Emirates they are 5 stars. If you are looking budget airline then go for Etihad they are good for that. Will not fly again with them. We bought ticket from Etihad but from Auckland to Melbourne and return back to Auckland from Melbourne they use codeshare with Virgin Australia. No food on this flight - even their office apologized with us when we complained but also no food on return. Hopeless service. Please be careful when you booking with them and make sure which airline they use for their codeshare if they not flying on that sector. Their seats are very small and their 777 aircraft are very old. Sorry Etihad but your service was not good.
AircraftBoeing 787 / 777 / A330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAuckland to Madinah via Abu Dhabi
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"will never fly with them again"

(Australia)

Trip Verified | Gold Coast to Manchester via Abu Dhabi. So after having no luggage for the first 2 days of my holiday (as left in Melbourne I was in Manchester) and no medication, I have been trying now for nearly 2 weeks to get a response regarding a possible upgrade or something. Somebody called answered my complaint on Facebook pretty quick but since then nothing! They kept promising a response by yesterday as this is when I’ve started my journey back to oz, but nothing. Multiple emails with just automated responses, no phone numbers to actually talk to a person. When I chose to fly with Etihad there were many many bad reviews but I wanted to be the one that gave a good one. I can’t do that now I will never fly with them again. Upon boarding in Manchester I spoke to a lovely woman who gave me an extra seat to myself and the promised I’d have the same from Abu Dhabi to Melbourne. And surprise surprise that’s not happened either. So so disappointed with how this has been, well, not been handled. Basically don’t fly with Etihad, they will lose your luggage and then do nothing about it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGold Coast to Manchester via Abu Dhabi
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"a 3 star airline at best"

(United Kingdom)

Trip Verified | Bangkok to London via Abu Dhabi. Uncomfortable seat pads, rude/moody staff and entertainment system isn't active until about 30 mins after take off and was switched off 45 minutes before landing. I asked cabin crew why, just said its policy and walked off - this airline has no interest in customers. Entertainment system is good otherwise, but this crazy policy compared with competitors who leave it on while on the ground is bizarre. As others have said they have recently introduced charges for seat reservations which have been applied irrespective of when the booking was made - if it's free on booking, it should be remain free! And the policy for exit rows is ludicrous - something like £140 per seat per segment, so as most people connect through AUH that would be £560 each for a return trip!! For our family of 4 that would he £2,200. This is a 3 star airline at best, will not be using ever again.
AircraftBoeing 777 / A380
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to London via Abu Dhabi
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Very bad experience"

(Jordan)

Trip Verified | Hong Kong to Amman via Abu Dhabi. Very bad experience, I had to stay in Abu Dhabi for about 12 overnight, ground staff didn't afford me a hotel for rest for the reason I purchased the ticket from China, and it is not in my route. I think the ticket was issued from Etihad system, and they know the connection time. The staff is acting like they are giving you from their own money. I asked in two counters, the first one gave the answer that my ticket does not include this service and I have to pay, and maybe my nationality will not allow me to get a hotel. Then the other counter informed me with reason I shared above.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHong Kong to Amman via Abu Dhabi
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Going back to Emirates"

(United Arab Emirates)

Trip Verified | Los Angeles from Abu Dhabi, I got bumped off my flight because there were no more seats available. I wasn’t able to checkin online because there’s a problem in their online check-in. They gave me a voucher worth USD300 which you cannot use anywhere, worthless. On the way back from LAX to AUH, their online check-in is not working again. Apparently, there are missing details which there was no information written what’s missing. I had to find out by myself. Finally I was able to check-in. In the plane, my seat recliner is not working. But the staff were nice. When I landed in AUH, one baggage claim area belt had 5 flights on it so it was a mess. And the taxi queue system was unbelievable because the exit areas are so small, everyone had only one exit to go. So even if there are a lot of taxis at the airport, the queue system is so slow and inefficient, it took me an hour to be at the front of the line to get a cab. I will never fly Etihad again. They were good 8 years back, then I switched to Emirates. Thought I would give them a try again. I shouldn’t have. Going back to Emirates!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Abu Dhabi
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no