Etihad Airways

Sydney to Rome via Abu Dhabi. Etihad Airways Business class seats provide lots of room and privacy, I was in 18A - one problem is that this seat is right next to toilet so if you plan on sleeping don't get this seat. I also noted that due to the size of the business class the staff were not as available as other companies. Another negative is the bus trips between the gate and plane in Abu Dhabi is terribly hot and crowded and no bus for business class - they just squeeze as many as possible in the busses. I was impressed with the diversity of the crew, the bar is great and champagne went down well. The wifi was cheap and worked.

This is my first time on Etihad Airways travelling from Kuala Lumpur to Istanbul via Abu Dhabi and Belgrade. First flight from KUL to AUH average and food good, lots of people in that flight. Layover at AUH about 3 hours and i have to walk about 15 minutes from Terminal 1 to Terminal 3 for my next fligt to BEG, while the aircraft is at Terminal 1. Really annoyed me when the bus took me back to Terminal 1 area. Abu Dhabi Airport really need to improved their system of Airtraffic Control.

First time on Etihad travelling from Brisbane to Manchester return via Abu Dhabi and having travelled this route several times over the years Etihad has to be one of my favourites. Flight schedules are important to adjust to the time zones and both flights were spot on, seat comfort was good, a blanket and a pillow provided, IFE good with a variety of movies, Live sport and news, games and internet access (I did not use). FA's from several countries, excellent bringing water and snacks in between meals. The meals were ok - nothing special but adequate. Delay information was provided by the flight crew. The aircraft were clean and well presented you can tell the quietness on the Boeing 787. Transit through Abu Dhabi no problem much easier than through Dubai. Overall a great experience, if they keep the schedule out of Brisbane and Manchester I would travel with Etihad again.

I was excited to be travelling on this aircraft, however, I was so disappointed with the service provided. I was sitting in seat 69K alongside my partner. The aircraft appeared fully booked. There was a problem in zone 4 where I was sat whereby it appeared a family consisting of mother, father and 3 small children did not have their seats together and mum was pleading with the flight attendant to sort this out. The male attendant was doing his best however, on the arrival of the senior flight attendant who spoke to all of the passengers in the area and said, "can we all work together to sort this out. I'm looking for two passengers to move seats to accommodate the family". When a passenger asked if there would be an upgrade, she said, "No - on the same economy class". No one appeared to offer at this stage, so she then became quite hostile and then said, "Ok if no-one is prepared to move, then the flight will be delayed" and she walked away from the whole situation. I was appalled by her behaviour. It was as if she was a child having a tantrum. I believe that this problem should have been sorted out by the staff from Etihad and not speak to the passengers in the manner in which she did. There was also an other flight attendant throughout the journey who served food in the aisle which I was sitting, this flight attendant demanded, rather than ask, that the blinds be lowered. Not what I would expect from flight attendants. The food was mediocre. Inflight entertainment was not great as there were not many new films - a lot of older films. Once we reached Heathrow, it took an eternity for the stairs to be attached to the aircraft and it took at least twenty minutes for passengers to alight from the aircraft. I would not travel with Etihad Airways again.

The seats are an absolute disgrace, it is like sitting on concrete. I endured this for 14 hours and purchased an extra legroom seat only to be thoroughly disappointed, I even put my head cushion and blanket underneath to help but it proved fruitless. I then got on a Virgin Australia flight for my last leg from Sydney to Auckland for three hours on a Boeing 737-800 and the seats were much more padded and comfortable.

Many things could be said about Etihad experience, and memorable is definitely one of them. I flew round trip AUH-DUB-AUH and the subpar experience started from Abu Dhabi Airport, the fact that most of the airport is still under major renovation and construction alone does not justify the cost of the ticket Etihad charges. Let's start with check-in, the online check in can only be done via website as there is no app that would do it for you (EK or QR have great apps, for example), therefore, there is no such a thing as an online boarding pass integrated into the passbook of the phone. Here are the positive points about the ground service at AUH: Escort service could be provided to sort out the documents and immigration. The Premium Lounge is indeed very nice, albeit not many options for the buffet. Negatives about the ground service at AUH: Being bussed to the aircraft is not luxurious however you try to market it. The Airport is just horrendous The in-flight experience AUH-DUB: Lovely food, I loved the option of eating whenever I chose to. Lovely options for beverages. Crew could be hit or miss. On both legs of my journey, some crew were nice and others were not so great. One of the crew even went as far as to lie: "Captain just informed me we were above Ankara." I later found out we never got close to Turkey, which left me puzzled. The reason I had this conversation in the first place was the fact that E-BOX did not work properly and had no flight information. Ground services at DUB: The check in was the same as in AUH. Nothing great. The Airport is wonderful and a joy to go through. The lounge was wonderful too. Great ambience, quiet with attentive staff. In-flight experience DUB-AUH: One word, horrible. No drink was offered to me and my colleague simply because the crew never passed by our side of the cabin. Amenity kit was used by someone else, and I had to ask for a new one. I had to ask for my glass of champagne 3 times, which thankfully arrived 30 minutes after take off. Some meals were not available. I was not asked when I would like to have my food, nor was I asked for my preference of drinks. The food arrived with still water (not ordered by me), the wine I had asked for was not served either. When I asked for sparkling water, the guy just poured some into my half empty glass of still water. No questions asked. Cheese selections consisted of one type of cheese decorated with fruits and berries. The name should be changed to "Fruit section with added cheese" The overall feel was as if I had to beg for the service that is supposed to be provided. The cabin had also not been cleaned well as I found a crushed dry bread loaf under my seat, which thoroughly covered the floor under my feet for the remainder of the flight. Overall, I would not recommend flying Business Class with Etihad as it is simply not worth the money. From the moment you book the ticket, you are in for a ride.The most thing I liked about my experience was the consistent and high-speed internet connection that is reasonably priced.

Flew Etihad Business from LAX-AUH-BOM while going, and DEL-AUH-LAX while returning. B777-200 was used on round-trip between LAX and AUH. The AUH to BOM route was served by A340-600, and DEL-AUH by A330-200. My two favorite aspects of flying Etihad Business: 1) Personal Food and Beverage Manager. 2) Lie-Flat bed. The food is "restaurant-quality", and you can order anything from the menu at any time. The cabin service on all routes was excellent. In A340-600 and A330-200, there was no overhead compartment in Business Class to stow luggage for passengers in the middle seats (B777-200 doesn't have this problem). The wi-fi on Etihad works like a charm. Etihad's Business Lounge in Abu Dhabi has something for everyone when it comes to dining. Having said that, the operations at Etihad's Abu Dhabi terminal are far from perfect for transit passengers. So, if you can look past the hiccups at Abu Dhabi Airport, flying Etihad Business Class is a special experience.

Bangkok to Manchester via Abu Dhabi. I have flown Etihad Airways many times and noticed that service in business has gone down. Flight attendants failed to offer me a pre flight drink and seemed uninterested. The seats in business are worn and narrow and at 1m 89cm you just can't sleep. For some reason the air quality is poor and I come away from the flight with a runny nose and feeling off colour. Food was good, Inflight entertainment is poor with a limited selection of old and new movies. Compared to other offerings e-box is second rate.

Rome to Sydney via Abu Dhabi on Etihad Airways. The flight attendants were inattentive, seats the most narrow and uncomfortable I have sat on, whilst the aisles are dangerously narrow (I'm shocked it is legal to have aisles that narrow). I had pre-ordered special meals for flights on all legs of my return trip and did not receive one of them - luckily there were vegetarian options on each leg. The toilets were were probably cleaned once on the 14 hour leg from AB to Sydney. The in-flight entertainment system is lacking in variety and quality, not close to Singapore Airlines' entertainment system. If you are flying from Australia to Europe, do yourself a favour and fly another airline!

Etihad Airways seem to have gone off the boil. Pretty much the first business class passenger on and the last one to get offered a drink. Was right at the back of business class and was kept awake/disturbed the majority of the flight by a screaming child. As we were entering the gate someone in front of me got upgraded to Business and managed to get a seat at the front of business class - about 12 rows away from screaming child. First world problem? Maybe? I know I sound like a snob (I guess I am one) but I do think that kids should be at the back of the plane. If I pay a premium for a seat I think I'm entitled to an overall better service. I was detained coming out of UAE as there was a problem with my passport. Etihad ground crew had updated my itinerary with my UK passport which showed I didn't have right of entry to Australia. I have 2 passports. Let me tell you I did have 15 mins of worry - unnecessarily. They need to sharpen up their act. it's the attention to detail that counts and that was just sadly lacking.