Etihad Airways

From the lounge at London Heathrow to Bangkok, the service was excellent. Great lounge for breakfast to order, A380 very comfortable, good selection of food and drinks and you can choose what time you want your meal. Service very good and attentive. My wife left a scarf on the aircraft at AUH, we informed the personnel at the B/lounge and it was returned to her just before push off on the next flight. Great service from the staff in the lounge near gate 34. Return flights were just as good, we did worry about luggage after reading other reviews but everything arrived even though we stepped of one flight and got directly on the next.

Flight from Perth to London via Abu Dhabi with Etihad Airways. Efficient check in at Perth and they use the Qantas lounge which though small was efficient and the staff friendly. A330-200 from Perth was clean and although older business class product, friendly and attentive staff compensated for this. The flexible dining option is a bonus and all food options of good quality and delivered at specified times. They made a real effort to make my son feel welcome. This was all the more impressive given that it was a full flight. A380 from AUH to LHR. One of the main problems with EY11 is it operates at a tiring time of day. Business cabin was clean and well appointed. However, the staff did seem to struggle a bit at times. That said all food options were good. Baggage on belt in under 20 minutes at LHR.

✅ Verified Review | Abu Dhabi to Doha, was upgraded to Business class. I was the last passenger to board and was called on my mobile to board the aircraft immediately. The seat in the A320 is spacious and typical to other airlines. The seat reclines to an extent but not to complete comfort. it was late night flight and being a short flight, a snack was served.

✅ Verified Review | My first flight with Etihad Airways from Chennai to Abu Dhabi. A321 flight pleasantly surprised with the seat and comfort. Cabin crew were courteous and friendly. The choice of meal was great with menu. Bloody mary was served on request. Inflight entertainment on HD screen, the best part is the power socket under each seat.

✅ Verified Review | Etihad Airways from Abu Dhabi to Dublin. We often choose to fly out of Abu Dhabi rather than Dubai, where we live because EY provide a convenient two way limo service and we find Abu Dhabi Airport less stressful than Dubai. It's usually a B777 which is fine. The flight was fine. Late push back because of arrival scheduling and the usual 1-2-1 offset seating in Business Class. If you are travelling alone it's best to go for the odd numbered rows (5,7,9 etc) which are more private window seats rather than the aisle focused even numbered seats (6,8 etc). Likewise, if you are with a partner and you want to be together, go for the odd row numbered central seats which are actually together. The usual pretty good cabin crew and the Cabin Manager was efficient. The IFE is pretty poor - that's one element that lets them down and the food was a bit cold to the table but maybe that was my fault for asking for a short delay in serving. The onboard phone service was a bit hit and miss as usual. I can't help the impression that the overall product offering in Business Class is not what it used to be, probably to save costs. Poor content but pretty bag amenity kits, no pyjamas, no little flowers in their vases, no cologne in the bathrooms etc. It seems that the intention is to provide a "premium economy" experience rather than a downgraded first class but I suppose that is what happens when an airline starts to cut costs. Arrival in Dublin was 15 minutes late and disembarkation was rapid and via the front door for a change.

✅ Verified Review | Old Plane with lousy seat in business class I flew the first time Etihad from Manila to Abu Dhabi on EY 423. The plane was old and my seat was totally worn out. I was sitting on the frame. Check-in was very good and the crew was very friendly but it took them more two hours to serve dinner.

London Heathrow to Perth via Abu Dhabi. Prompt and efficient check in at LHR. Excellent lounge offering good quality breakfast at LHR. Good access to SPA and enjoyed pre flight massage. There were enough toys in lounge to entertain my son. Flight from LHR to AUH on upper deck of A380. Food and Beverage manager introduced by name and dining choices taken and delivered on time on a full flight. I very much enjoyed the business seating on the A380. Transiting through AUH was not impressive and their lounge was packed. Flight from AUH to PER on older A330. However, pleasant cabin crew were very attentive. Overall, a positive experience.

Toronto to Chennai via Abu Dhabi. The seats were good, able to lie flat and sleep. Nice thick blanket and pillow. Amenity kit has gone downhill in the last few years, looks cheap. The zipper on my bag broke, the fabric cover looks like something from a cheap souvenir shop. Service was terrible, indifferent. The crew used the "dine as you like" as an excuse to never come around and check if passengers needed anything. When walking down the aisle, the attendants made sure to avoid eye contact. After I finished eating, the tray stayed with me for 2 hours before being cleared. Would give them zero or negative stars if possible. I doubt I will fly Etihad again.

Etihad Airways from Paris to Abu Dhabi. Relatively efficient boarding at Paris CDG. Boeing 777 is well-appointed, only criticism is that my seat needed to be re-furbished. No cushion left. Only flown A340 and A380 with Etihad before and they were better seats. Especially A380. Screen big and great IFE. Pre-flight champagne. Really nice Lamb entree and fantastic presentation. Pretty good wine and excellent beer selection. And, my aisle had a great FA from Thailand - she was doing a lot of the work for others it appeared. Etihad FAs are not the best I've encountered but good overall. Sometimes they seem a little stiff, like afraid to make a mistake. Flight was delayed 40 min because of ATC strike in Paris CDG. Captain was very communicative.

✅ Verified Review | Manchester to Ho Chi Minh City via Abu Dhabi, and I can't begin to understand how Etihad Airways receives customer awards. We flew four journeys and had issues on three of them, having never raised an issue with an airline at all over the past thirty years of flying. I can't get a response from their laughably entitled "Guest Relations Support" department. On the outward first leg my entertainment system didn't work - no great problem, wouldn't complain, brought it to the attention of cabin crew who said they'd reset it but never checked. On the next leg our luggage was left behind at Abu Dhabi - apparently a regular occurrence. I understand that this is an occupational hazard of flying. We had it delivered 24 hours later having been given three different times for its delivery to our private address. On the first leg of the return journey I was trapped in a seat which was unable to recline, causing acute discomfort and backache. This was what prompted me to complain in the first instance. I received a holding reply then a request for further information and now heard nothing for eight days in response to that information being sent. Cabin and ground crew were generally pleasant and reasonably efficient but I agree with others that the meals are pretty poor. I have now abandoned Etihad despite holding their credit cards and having intended to make them my carrier of choice. Very disappointing - most particularly in their absolute lack of empathy and care for their consumers.