Etihad Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1071 reviews
5/10
5 star Skytrax Rating
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6/10

Etihad Airways customer review

(United Arab Emirates)

JIA 10/23 to Chicago on American Airlines. Then Etihad on 10/23 flight EY150 Chicago to Abu Dhabi. After seeing the pictures online and flying on what seemed like a lawn dart with AA I was so excited to fly on the Etihad Airways. However that quickly ended as soon as we landed in Chicago and had to get in another line to check in. A man met you before you even went through the line and placed your bag in the carry on stand to check if it fit. After seeing him give one lady a hard time with hers since the handle grazed the side I knew we were done. Sure enough all 4 carry ons we got on fine with AA were "overweight" and exceeded everything else they could possibly find wrong. So $700 later we had to pay for all 4. Absolutely no care about it and the guy needed a manager to override it. She even shook her head at the ridiculous fees but still did nothing. Although they present this put together and professional staff the unfriendly crew poor meals and lack of overhead complements as we saw a few quarrels over space it was anything but. I'd much prefer my laid back friendly JetBlue or Southwest staff any day. Needless to say we plan to travel extensively while living abroad in AD but will not use Etihad again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Etihad Airways customer review

(Australia)

When checking in early at Sydney airport we asked for the bassinet we had requested with the booking for my wife and young children. Unfortunately this couldn't be arranged for their connecting flight in Abu Dhabi. A little confused we asked how they could all be gone 14 hours before that flight. We were told they had been reserved. I understand that airlines have different bassinet policies and accept that. Over the next 2 hours we were told it was our fault for not buying another seat that they wouldn't have a look to see how full the 2nd flight was and they wouldn't speak to our travel agent who was trying to help us. Finally with my children distressed and my wife in tears she simply said she couldn't fly so we went home.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Etihad Airways customer review

(Australia)

I travelled from Sydney via Abu Dhabi to Manchester my biggest problem the first leg to Abu Dhabi was with Virgin Australia I cannot understand why they will not issue a boarding pass for the two legs of the flight. The having to queue in Abu Dhabi for the boarding pass to Manchester was disgusting at a time when you would like to be relaxing after a 14 hour flight and looking around the airport instead you have to queue for a minimum of between 1 and 2 hours to get a boarding pass. The same on the way home had to do it all over again. The flights were very good cant complain about them but this can really turn you off flying with them again. I know they are two different airlines but flying together in unison surely this problem could be sorted out to the passengers convenience.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Etihad Airways customer review

(United Kingdom)

London to Bangkok staff very helpful found the seating very narrow and little space inside the seating and eating resting area. The film selection frankly was poor far too many children's films and poor content. The airline should review who is making the selection and look at other airlines (recommend Singapore). Food and wine good. Outgoing both aircraft had up to date equipment. The return journey Bangkok to Hub was an older type aircraft and equipment requires modernisation.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Etihad Airways customer review

(United States)

Oct 21 from New Delhi through Abu Dhabi to Washington Dulles on EY 131. It wasn't bad. There were two drawbacks. One was the long line in Abu Dhabi when transiting to India. The other is the strange rule about only one carry on. They sometimes enforce and sometimes don't but its also supposed to be under 7 kg which is unrealistic at the least. I had to put up a fight to get on the flight home with my camera and small carry on which weighed 10 kg.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Etihad Airways customer review

(Portugal)

Lisbon-Milan-Abu Dhabi-Sydney on 3 4 and 5th October first flight codeshare with TAP second flight crowded but nice flight very nice cabin crew tried to make flight more pleasant. Third leg Virgin Australia also in codeshare crowded also but very nice. Sydney-Abu Dhabi-Dublin-Lisbon 18-19 October also a very crowded first leg plenty of food and drinks ice creams. Second leg during the night half full flight could move seats to sleep the crew organized for all passengers to have plenty of space to sleep. Last leg codeshare with Air Lingus horrible and late. Overall a very good service will fly Etihad again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Etihad Airways customer review

(Australia)

We travelled first class Sydney to Paris via Abu Dhabi and return in September/October. We had 2 previous experiences with Etihad on this same flight both in Business Class. The first time in 2009 was excellent. Service meals attention to detail was second to none. The second trip was a little less so less attentive the calibre of meals had deteriorated somewhat and service was definitely in decline. So this time we thought we would go First Class. Such a disappointment. From the check in at Sydney Airport - where apart from not being in a queue we could have been anyone for the level of attention and reception received. Thank heavens for the Express Passes to get us quickly through customs and immigration. The cabins in First were excellent the flat beds long and as comfortable as you could get and the beds were made up with sheets. Cabin crew were efficient but certainly lacked the warmth of previous flights. The chefs advised that they could prepare anything for us where in fact the meals were very ordinary and unimaginative. It also took a long time to be served. I know they were striving for a 'dining experience' but when you are tired and hungry you don't want to wait nearly 4 hours as we did on our flight home. I also don't want to hear how tired the staff are how busy they are or any other excuses as we did on several flights. I think we have given Etihad every chance to prove themselves but we may not fly with them again.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Etihad Airways customer review

(United Kingdom)

9 Oct EY20 10 Oct EY441. 19 Oct EY440 20 Oct EY11. Flew LHR to Abu Dhabi and on to Vietnam: and then return. Found staff uncaring: food disappointing: seats uncomfortable: everything very grubby. Return flight had to wait almost 3 hours at transfer desk before they would issue my boarding pass. When I asked for a drink at midnight on return flight one attendant asked the other 'do we have anything open'? I only wanted water or perhaps orange juice!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Etihad Airways customer review

(Australia)

Sydney to Abu Dhabi and then to Athens and back from Istanbul to Sydney in September and October this year. We were lucky enough to gain upgrades for the two longer legs and this made the flight more enjoyable. As all the previous writer indicate there certainly is a step up with Business class and while I could not justify paying the full price the chance to upgrade sections is worthwhile. The space is the major gain you have what seems the equivalent of 3 seats you can stretch out have places which to store books glasses and water bottles and certainly the amenity kit is worthwhile. The service also improves with a higher staff ratio and they were certainly attentive to all needs from extra blankets to late night snacks (I can recommend the steak sandwich). The food which while not that much better than economy is presented in a more sophisticated way and taken with the space makes dinning an enjoyable experience. Would I recommend the upgrade yes for the longer legs 12-14 hours for the shorter ones 4-6 hours you can survive!
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Etihad Airways customer review

(Netherlands)

Economy BRU-AHU-BKK and return. Very good onboard service excellent staff. Stopover in Abu Dhabi ok restrooms very poor.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes