Etihad Airways

✅ Verified Review | Bangalore to New York JFK via Abu Dhabi. This was my first trip on a Middle East airline and I was very disappointed. The business class cabin attendants were impolite and disinterested in serving their premium class passengers. This will be last trip on Etihad Airways.

✅ Verified Review | Jakarta to Abu Dhabi with Etihad Airways. Crew were helpful and friendly. The food (mie goreng ayam) was offered for breakfast and it was superb. We got food twice during the 8 hour journey, first we only got a savoury or a vegetarian sandwich. It was also very good. Inflight entertainment was working well, wide selection of films and music, although I couldn't enjoy much of them, because I slept. I cannot write about Wi-Fi, because I did not use it.

✅ Verified Review | First time flying with Etihad from Muscat to Bangkok via Abu Dhabi on a round trip with my family. The overall quality of service was poor. The crew on all flights were rude and unfriendly and lacked the professionalism. The worse experience occured during our return flight from Bangkok. As the flight had some technical issues and needed an immediate intervention it took over half an hour for the crew to inform passengers about the delay. The communication got worse beyond that point and we were left on the taxiway for over 1.5 hours. Then mixed communication was shared by the captain announcing passengers to disembark and then ground staff announcing that we are flying. Etihad lacked professionalism in addressing passengers concerns and providing appropriate information.

✅ Verified Review | Doha to Colombo return via Abu Dhabi. Bad experience with Etihad, poor service from beginning to the end. No priority boarding, food on board was terrible, no space in the overhead compartment to place my carry on bag (I was flying business class). My checked luggage didn't arrive in Doha - it was left in Abu Dhabi.

✅ Verified Review | The first leg with Etihad Airways from New York to Abu Dhabi was excellent. Their economy smart seat is quite comfortable although I was quite lucky to get an exit row. Its actually by far the most superior economy product I've experienced. The aircraft is beautiful from the inside out with mesmerizing mood lights and brown and beige colors filling the cabin. I was looking forward to trying out their A380 and it didn't disappoint. The IFE on the A380 is fantastic with good responsive touch, nice camera views and a user friendly interface. On the second leg it was a Boeing 777, probably not that fancy as the A380 but was better than a lot of airlines. I do believe the 10 abreast seating gets a bit cramped but on a short haul it was fine with me. In general the crew were quite friendly and the ground staff were efficient both in New York and Abu Dhabi. The food could be improved a lot.

✅ Verified Review | Seoul Incheon to Abu Dhabi return. Service is low lost style, airfare is full service carrier. When I requested a beer to stewardess she delivered after a while, and Etihad menu book listed a lot of beers but stewardess told me that "our flight has only one type of beer". I was shocked at the stewardess impolite acting and reply. I have thought Etihad airway's service is worst compare to airfare.

✅ Verified Review | I flew with Etihad Airways from Hong Kong to Milano Malpensa via Abu Dhabi. Seating 7K for both flights on an A330-200. Great cabin service and great quality food (especially on breakfast). Seating was comfortable with spacious leg room and turn into a flat bed during the flight. Very polite and friendly cabin crew. The ground service was not always perfect (no priority boarding in Abu Dhabi) and both airplanes were a bit old for design. It wasn't a luxury flight but a perfect business class.

✅ Verified Review | Beijing to Abu Dhabi (Return) EY889/EY888. Both going and return flights were very comfortable and smooth. I found the FAs to be both professional and warm. Being acknowledged as a Velocity Gold member of Virgin Australia (Etihad's Partner airline) upon boarding by being offered a welcome drink and having my meal order taken prior to take-off, a nice touch. I found the food to be above average and the seats to be comfortable especially along side the pillows which have the option of being split to reshape as flight pillow. IFE was in the form in-seat touch screen sets that worked well and had a number of the latest movies and tv series. Overall a great set of flights.

Frankfurt to Abu Dhabi with Etihad. Feared the worst after reading the reviews here but was pleasantly suprised. As an AB Topbonus Gold entitled to visit the Etihad lounge in FRA, I had a good start. Nice service, friendly staff, good food, not crowded at all. On the aircraft, even economy got an amenity kit (toothbrush, slippers, blanket and travel pillow). Earphones were quite good (no cheap ones). Food was tasty and really OK for aircraft meal. Service was impeccable and friendly all the way through the flight - beverages (alcoholic / non-alcoholic) offered all the time without having me to ask. Only thing to criticise was the IFE. Quite outdated movies. Enjoyed the flight. Would fly them again.

✅ Verified Review | Abu Dhabi to Bangkok, and the service was not what it used to be. It was a night flight which left on time but the crew who was attending our section was confused and forgot any requests. There was a lot of turbulence and adequate measures were not being taken to ensure safety of passengers. Even the quality of food was not what Etihad could boast about. Overall very disappointing. Upon arrival there was on sign of any representative of Etihad for the complimentary limousine. We had to search all over the airport till we found someone running to and fro.