Etihad Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1071 reviews
5/10
5 star Skytrax Rating
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3/10

Etihad Airways customer review

(India)

Flew from Buffalo to Mumbai via Chicago and AUD. American Airlines from BUF to ORD. From previous experiences with BA and other better airlines I was carefree about connecting at ORD. Only to realize later that I had to go through another check-in at another terminal. Reaching the check-in counters there was a long queue. Apparently everyone was waiting to check-in. So even with the boarding passes I had of AA they meant nothing. Nowhere did anyone tell me about rechecking in. I waited patiently. Elderly passengers who were also connecting from different cities in the US were annoyed. A rude man walked up and asked everyone with AA boarding passes to queue up separately. I was to fit my industry standard carry-on bag in a non-industry standard bag frame. I was told that I will have to check my bag. Having already paid in Buffalo for excess luggage it seemed like a way of making money out of people's miseries. So apparently the check-in was another money collecting routine by the airline. Went through security again. By the time I reached the gate it was chaotic: noise and chaos galore. Onboard the seats were hard space was tight. FAs were nice and pleasant. Inflight entertainment was ok. Food service and drinks service was very good. Liked the fact that they had steel cutlery. Connecting at AUD was painful. Long walk. The walkways were not helpful. AUD to BOM flight was in a Jet Airways plane. The interiors were old. Run down. General drunk passenger. FA handled him courteously. Food was good again. Inflight Service was very good throughout. Will fly Etihad maybe Business/First because if you're Economy no one cares.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Etihad Airways customer review

(United States)

I recently travelled (Nov 24 2013) from Washington DC - Abu Dhabi - Hyderbad (India). The only problem I had on my journey is from the inlight staff. I was traveling with a six month old baby. In order to get a small cup of water I had to ask three times. The flight staff were not willing to offer any help when required and whenever I called for some help they never showed up. I hope this will be my last trip with this airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Etihad Airways customer review

(United States)

During my trip from Washington DC to Chennai the nightmare started in IAD when they forced us to remove things from hand luggage when the weight was 7.05 kg. I was asked to remove the 0.05 kg! I was travelling with my wife and two kids but were only carrying 2 carry on and two laptop bags and 3 check-in bags. so we rearranged things and were able to get it all through without throwing anything away. Then towards the end of the flight I went back to the kitchen area to get water the flight attendant couldn't find a cup and she just picked up a couple one of the two cups already had a little water in it. The flight between Washington DC and Abu-Dhabi is long. 13 hours going east and 15 hours going west. After a few hours the restrooms smell with water everywhere. Abu-Dhabi airport is horrible no trams/trains connecting the terminals. After 13 to 15 hours on the flight walking and standing in security lines - horrible experience.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Etihad Airways customer review

(United Kingdom)

Travelled to Australia in October it was a very enjoyable experience. Staff very pleasant and helpful good food and economy seats quite comfortable. It was our 6th trip to Australia and have got to say the best so far if possible will definitely go with them again and have already recommended the airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Etihad Airways customer review

(United States)

Brussels-Abu Dhabi-Bangalore November 9. One of the totally "I don't care about you" type of airlines. From Brussels to Abu Dhabi I tried to get a drink of water. Pressed the call button and someone came over after 30 minutes. Again about 2 hours before touch down pressed the call button. This time nobody even came by. Even after calling twice. Would never fly this airline again. I wonder how it could get a four star rating.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Etihad Airways customer review

(Netherlands)

AMS-AUH 23/10 AUH-JNB. JNB-AUH 16/11 AUH-AMS 17/11. All was well but the seats are very small and totaly not fit for the European market. We are both 1.85 m. We have never had this before. We were sore when we arrived after 2 flights of 6 hours. The transfers in Abu Dhabi is not nice no seats to rest and very crowded.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Etihad Airways customer review

(United Arab Emirates)

AUH-JFK-AUH AUH-SIN-AUH both in business. Excellent seat excellent staff very good food and beverages. Very satisfied with the service. Complimentary chauffeur service was also very good which is something you don't normally get as a business class flier in the other airlines. Overall I am very satisfied with EY the only downside is their horrible terrible Customer Service responses. When something goes wrong (such as claiming missing miles) you will test your endurance and tolerance level to the limit. Often you encounter extremely slow or no responses even if you get responses you will likely see the customer care staffs making so many mistakes so you will have to start the claim process all over again. I can guarantee the worst quality customer care center really kills the EY's reputation.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Etihad Airways customer review

(Australia)

I flew return from Sydney to Abu Dhabi with in a trip to Norway and back. I found this airline to be fairly good. The food quality was good though maybe more water rounds would have been helpful. Seats were relatively comfortable though being when the person in front put their seat back it seemed to be a big recline. I was in the seat with the wall behind me and not able to put mine back as far to compensate. Leg room was much better than Air Berlin who I have traveled the other part of the trip. Staff were friendly and assisted as needed to all especially those with small children. My only complaint was with the toilets. The sink was blocked straight after take off one ran out of toilet paper and by the end of the 16 hour flight were revolting. Cleaning needed to be done during the flight and was not.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Etihad Airways customer review

(United Kingdom)

Flew economy London - Abu Dhabi - Male return previously always flow Emirates however this fare was £500 cheaper in the sale so thought we would try them. The two flights on the larger planes in and out of London were awful no leg room and as other people say when you recline your seat the base goes forward leaving you with no leg room. Even my 9 year old was not comfy the seats are hard and narrow. The flights from Abu Dhabi to Male were better more room bigger seats however toilets are at back next to galley so a nightmare squashing in and out. Food on all sectors was disappointing given a brown paper bag with a sandwich. Had run out of our choice on one leg. Found staff in general to be very abrupt. Also one drinks service coming into London. I also don't like that when I asked for a gin and tonic they mix it themselves instead of giving you the mini bottles so you have no idea how much they have put in. Thought the entertainment was okay but nothing amazing. Apart from the minimal leg room the worst part was being stuck for 3 hrs in Abu Dhabi airport. It is small with very limited eating areas Abu Dhabi to male we didn't even have seating at the gate everyone was on the floor then straight on. Queues for transit both ways were horrendous and badly organised we were in the end taken through the business express lane. If you are used to Dubai airport I don't recommend it. I wish we had spent the £500 more and flown Emirates. Will never fly again with Etihad.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Etihad Airways customer review

(United States)

ORD (Chicago) - AUH-BOM (Mumbai India) in March 2012. I'm 6 feet tall. Negatives: They have the least amount of leg-room I've experienced on any airline. The articulating seat pan makes the problem unbearable - when you recline the seat back your seat cushion moves forward thrusting your knee into the seat in front of you. The worst part is that I had to endure with this on a 14+ hour transatlantic flight. Understaffed - slow service. They only allow 7kg/~15lbs for carryon baggage. This equates to a near empty rollaboard or a small backpack. Positives: You can redeem American Airlines miles on their airline. I got safely to my destination.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no