✅ Verified Review
| I flew from Melbourne to Berlin with Etihad Airways, as I am gluten intolerant, I had ordered a special meal - on one leg of the flight, this was given to another passenger. Because Etihad code share with Air Berlin, with Air Berlin going into liquidation, our return bookings were cancelled and changed around 4 times. I was supposed to be flying out of Berlin, but they thought it would be easy to just fly out of Dusseldorf or Munich - both 5 hour train trips or maybe to get across to Serbia and fly from there. The final solution offered was to fly from Berlin with Alitalia to Rome, hang around in the airport for 8 hours and then join up to Abu Dhabi and fly back to Melbourne - this equated to a very long journey. On checking in with Alitalia, they decided that my 15kgs of extra luggage would be charged at Euro 344 for the journey. Note that I had tried to put in the excess baggage through the Etihad website, but it does not allow you to do this - so you are zapped at the airport with a large charge that you are then not in a position to find options for. The travel documentation indicates that the cost for an extra bag is US$ 185.00, however this is not the case. I shipped a 30kg suitcase door to door from Germany for Euro 280 so you can see how bad this charge is. On the flight, once again no special meal so the crew had to find bits of fruit for me to eat - they blame this on Flight Centre and Flight Centre say the meal request was definitely in the system - who is lying? Both totally incompetent. A totally dreadful experience and will never fly with them or recommend them again. Beware, the flights look cheap but you get what you pay for, squashed seats, bad service, indifferent staff and dreadful food. Add to that dirty bathrooms, in one, no toilet roll and do yourself a favour and fly another airline.