✅ Verified Review
| We flew from Ho Chi Minh City to Frankfurt via Abu Dabi. Our flight from Ho Chi Minh City took off 90 mins later than schedule due to late arrival. Arrived in Abu Dabi around 2am, we missed the flight from Abu Dabi to Frankfurt. Connecting staff in the airport tried to be helpful, but they tell lies in order to get rid of customers. The worst, they appeared to differentiate customers with different passports. For the same connection to Frankfurt, they gave hotel rooms inside airport to passengers with German passports. When it came to our turn, they asked us what are our passport countries, mine is Vietnamese and my husband is Greek. So he said he would give hotel voucher for my husband to stay in a hotel outside of the airport, while giving me a lounge voucher to stay inside. We excused him that we are husband and wife so it's very inconvenient to stay apart. He apologized that he didn't know we are couple! We asked him if he can give us a hotel room inside the airport, he said its already full. My husband asked him since we have to take the train from Frankfurt to go to Berlin, and we may miss it, if he could connect us to fly directly to Berlin instead of Frankfurt. He said there was only one flight per day, which we might have to wait 24 hours, because the flight just left. Later we found there was a flight with Air Berlin (their partner) to fly to Berlin the next morning. I talked with some Vietnamese passengers inside the airport, who were on the same flight with me from Ho Chi Minh City, they connected to fly to Switzerland and other locations. The connecting staff gave them only meal vouchers, not even access to lounge like me. I told them they could ask for lounge or even hotel. But they didn't want. They said they didn't want to bother the staff. Why did we pay the same price for tickets, but received different treatments? It's time to explore new airlines.