✅ Verified Review
| Manchester to Bangkok via Abu Dhabi. After flying with this airline in the past both business and economy I vowed never to fly them again. However, as I was looking for a cheap flight back to Thailand after a trip to the UK for a family bereavement I went for the cheapest one-way and they were the cheapest at the time of looking. In Manchester, at the check-in which was in itself an ordeal, I arrived 3.5 hours before departure only to be in a huge queue that stretched back around coffee machines and public toilets due to lack of space. This was because only 3 check in desks were supplied for economy, the rest were for online check in. In other words, don't check in online and you will be treated to being tended to last and at the back of the queue. I wouldn't have minded but those who took a chance and went to the online check in were still seen to despite not having checked in online, which resulted in chaos for the rest of us who tried to go by the rules. Then, I had to put my hand luggage into this metal cage to check for size. My hand case was 3kg under the 7kg allowance, but wouldn't go in this metal cage lengthways as it was 2cm too long. They then informed me that to take my hand case onboard, I would be required to cough up GBP155. Due to my wife's quick thinking, as the case wasn't new, we discarded it and put the contents into plastic bags. With reluctance, they agreed this was ok so I lost my case yet didn't give them the satisfaction of stripping me of GBP155. After trying to recover from the stressful check-in, once on the aircraft, we had to sit for 1.5 hours due to the usual delays. Then, chaos ensued at Abu Dhabi transit. Hundreds of people fighting to get through with no organization and a gate area so small that everyone was queuing for what seemed like miles outside the gate area. To be fair, the crew on both legs were attentive and very good and no complaints with regard to them. Etihad are a disgrace and I won't be flying with them again!