✅ Verified Review
| Dusseldorf to Hong Kong via Abu Dhabi. I had some expectations which have't been completely fulfilled. Well this is how life is, you can't have it all even from a 5* airline (for first class cabin, though). Flying economy didn't seem like a 5* airline at all. And the seats were incredibly uncomfortable, and in the Boeing 787-9 the configuration is bad. You don't really feel it until it is completely full, like the last haul when coming back (night flight) from Abu Dhabi to Dusseldorf. When 3 people are sitting next to each other, no matter how big or small it is almost impossible to sleep. Another bad thing for me was that the entertainment system closes 45 minutes before landing (really?) and it is available only after take off after the proper altitude has been reached. You just have to do something else 45 minutes before landing. The screen were big enough and the variety of programs was good. As a platinum Etihad Airways frequent flyer I was allowed to use the very nice first class lounge in Abu Dhabi. An inconvenience happened in Hong Kong, when travelling with my girlfriend and being on the same reservation together, it was just me who got an invitation to join the departure lounge of Hong Kong Airlines. This I found really impolite and if this means customer satisfaction by cutting costs, then they are cutting in the wrong place. We refused to use the lounge and went for a drink at one of the cafes in the airport. The food onboard was probably not a lot but the quality of the products was the best in economy I had so far. I have prebooked a vegetarian meal and they were pretty nice and paid attention to these details. The best from all the flights was that they were ahead of schedule in all the flights (sometimes 30-40 minutes) and this means they are interested in getting you to your destination in time, which is a big plus. As an overall rating I would give them 3* for economy, this is where they are, according to my personal view.