Emirates

✅ Verified Review | I was traveling with my wife from Tokyo to Dubai on the 3rd of November EK319 we prebooked extra leg room seats which was an emergency exit for 95$ per seat because it’s a 12 hours flight, 80H this was my seat. First the crew were very noisy all the flight especially that we were beside the kitchen, they were bumping us, our legs, heads even our screens every time all over the flight putting the food & wine boxes in front of us like a storage area which also hit our legs and putting the wine boxes on the emergency exit door which is not complying with the safety regulations. We complained and the crew told us that they always tell the company about these seats that it has a problem and they don’t believe them so please complain when you reach Dubai, nothing we can do it’s a full flight no place to change. We stayed for 12 hours we couldn’t even sleep for 1 hour from the noise of the crew it was the worst flight ever. When we went back to Dubai we went to the service center to complain about the flight experience they told us we don’t have complain system you only can complain online by email. We sent our complain and wrote all the details and even the safety issues that was not applied during the flight & unfortunately they came back to us after two weeks with nothing. The flight was the worst flight experience and the customer service was disaster in case of handling our complains We paid extra money for noisy seats with untrained crew that no nothing about service treating our seats as if it’s a storage area and know nothing about safety guidelines.

✅ Verified Review | Melbourne to Auckland. This was my second trip on this route with the same airline, and the biggest difference was the service from the Cabin Crew. The morning started with a visit to the Emirates Lounge, an excellent decision. Boarding once again was chaotic, no specific lines indicating Economy, Business or First. No one knew where to go and the Ground Team just did nothing to put order in place. When we were airborne, the onboard service started and I immediately felt the FA's were not as personal compared to my previous experience. The all seem too busy with getting the job done, rather than taking the time to engage with passengers. Food and beverages were average, though the portions can definitely increase in size. The seat was comfortable and, with blankets and pillows distributed to all passengers. On a good note, the IFE was fantastic as the amount of content can keep you entertain for hours. Overall, customer satisfaction really needs to be evaluated.

✅ Verified Review | This was our first flight using Emirates from Glasgow to Sydney via Dubai and it will be our last. We were looking forward to flying Emirates as it had the reputation of being a luxury airline with adverts showing courteous attendants there to serve their customers with a smile. The reality was quite the opposite. The flight attendants were sullen and rude with very poor customer service. The staff at the boarding gate were quite cheery, laughing and smiling amongst themselves until it was time for the passengers to board. We met with dour stony faces - no smile, genuine welcome or attempt at being polite. We felt more like an inconvenience. Once on board we were in the air for 2 hours before any drinks were offered. Again no pleasantries just quite abrupt service. The meal was ok but breakfast after a 7 hour flight was a 2 finger shortbread biscuit. The return leg was no better, in fact worse. We experienced the same sullen attitude from the staff with the addition of an air of superiority as they marched up and down the aisle, and woe betide anyone in their way. If we happened to be standing in the aisle they would barge passed, no excuse me or waiting for you to get something out your bag. Meal service was again slow and very sloppy. The attendant spilled hot fat from the breakfast dish over my white trousers. She did get some cloths but the stains haven’t come out. The other attendant passed a hot meal over my head to my husband - are they not taught how to serve customers? We were given blankets but these were collected long before the end of the flight. The final “thank you for flying Emirates” sounded matter of fact and so insincere. On the return we missed our connection from Brisbane to Dubai due to bad weather and were put on the next flight which was 8 hours later at 5am. We were given food vouchers but they turned out to be useless as all the shops were shut. Apart from a couple of cleaners the airport was empty. When we explained to the staff when the desk opened they showed no interest and no sign of concern for their customers’ comfort. This is by far the worst airline I have ever flown with, even the cheap budget airlines have a more respectful attitude towards their customers. Next time we fly to Australia we will use Singapore Airlines again - far superior.

✅ Verified Review | London to Perth via Dubai. It is 10 years since we last used Emirates on this route, and they have really gone down the budget airline path since then. Plane to Perth looked worn and quite dirty in the cabin, staff service bordered on downright rude and those serving our seating area clearly had some issues about having to work. Dubai Airport has assumed the role of a large, characterless giant warehouse and the airport staff for Emirates seem to delight in shouting at passengers, and showing contempt to all. I admit the tickets were really cheap and now I realise that Emirates is going down the budget airline path with what they provide. Can only assume they have financial problems to have cut back so much on what they once provided.

✅ Verified Review | Dubai to Cairo. Emirates has become mass transit in their economy class. People are herded like cattle, the plane is crammed with little room and the staff is overworked as usually 100% of seats are occupied. Probably great for their bottom line but it’s not anymore a special airline. It gets you from A to B safely and there’s nice entertainment. That’s it.

✅ Verified Review | Barcelona to Melbourne via Dubai. We were looking forward to flying with Emirates - we hadn't flown with them before and had heard good things. But unfortunately the customer service (or lack thereof) from the Flight Attendants onboard both flights was atrocious. I have written over a month ago to the Emirates Feedback form on their website but have not had any response - perhaps they are overwhelmed with complaints? For a start, none of the staff seemed to be smiling or happy. I didn't really think anything of it at first until I realised how uncomfortable I felt with the sour faces around me. About an hour into the flight I thought I would use the restroom. I was on the left side of the plane in an aisle seat, row 56. I had seen other passengers walking up and down the aisle using the restrooms and so I walked forward too, where I could see the toilet sign. A male flight attendant asked me where I was going? I said, "To the toilet. I'm going to the restroom." He shouted, "Back! Get back. Go back!" and flung his arm towards the back of the plane. I was shocked at his attitude and aggression that I returned to my seat. He came over to me and said, "You can use the toilet at the back of the plane." I explained that I had seen other people moving freely around the plane and that I felt he had spoken to me incredibly rudely. He said I could use the toilet towards the front if I wanted. I have no idea how many international and domestic flights I have been on in my 48 years, but I have never been spoken to like that - with so little provocation! The other flight attendants were equally rude; no communication or attempt at being polite or friendly. An hour and a half before we landed in Dubai they literally pulled blankets off people and demanded headsets and were more concerned with shoving all the blankets into the toilet cubicles than with the passengers waiting to use the restrooms. Many of the passengers in Dubai were talking about how rude the flight attendants had been and why they had to take blankets and headsets from people so early? Unfortunately they were not much better from Dubai to Melbourne. Again, no smiles, no warmth - they would say "Drink?" with raised eyebrows (no smile) and when I would say, "An orange juice please," they would place it onto a tray and just shove the tray into my face without a word. Literally into my face. I am writing because I had heard good things about Emirates - but the flight attendants have really let the company down. On a long haul flight, the last thing customers need (we who are paying their wages!) is such surly faces around us. We are not doing you a favour by being on the plane!

✅ Verified Review | London to Mauritius via Dubai. Ruined the start of our honeymoon. Flight from London was delayed by around 30 minutes which meant we missed our connecting flight, no apology from anyone and we were moved to a flight that was 6hrs 15mins later than our original one which meant we had to wait in Dubai airport for 7 hours. Emirates staff were really unhelpful and did not compensate customers in any way, apart from a cheap meal voucher. Will never fly with Emirates again. Terrible experience.

✅ Verified Review | Dubai to Mumbai. Food served extremely late just before 1 hour landing time though the flight duration was about 3 hours. No drinks before except water. We were in seatsr 84J/84K in zone C. Til our food was being served non veg food over. They served veg food. I asked for mango juice. No juice. Juice also over. Instead they served orange juice. Til i complete my dinner it was almost landing time. No time to eat properly or appreciate the food.

✅ Verified Review | Hong Kong to Geneva via Dubai. Emirates was an amazing experience. Check in went very smoothly even changed my seat to exit row. Boarded The aircraft I was welcomed by the crew from various parts of the world who attentive and very friendly. My flight was memorable one I will definitely be flying with emirates again

✅ Verified Review | Dubai to Perth. I initially travelled from Cairo to Dubai on EK 924 for which I gave an excellent review! But the flight to Perth was terrible. Staff were not even friendly nor were they interested in their passengers. I asked for a seatbelt extension and this flight attendant stood two seats away asking me to repeat what I’d said before she very unhappily went to fetch one. I did not have breakfast however lunch arrived with the Hostess telling us chicken on the menu would be 15 min late well that never arrived nor did an apology from Staff. They were standing behind the curtain and eating snacks no concern for their passengers or if they attended we felt like a nuisance so dare not ask. I tried to write a review online but that wasn’t working either. All in all they were the most miserable flight attendants I’ve ever travelled with! We only heard from the Captain and that was it! The flight itself was uneventful!