Emirates

✅ Trip Verified | Athens to Dubai was delayed. No proper communication from the pilot for delay during landing to Dubai. The head of the cabin crew absent during the trip. No duty free articles presented during the flight. I called several times for the stewardess with the button to place an order for duty free articles, but nobody came. Completely careless for the passengers. Unpleasant experience from a top rated airline!

✅ Trip Verified | Bangkok to Lisbon via Dubai. My business class upgrade did not work. No plug for my laptop. The crew were rude on my flight down to Bangkok. This has been the worst experience ever. I really don’t understand how they can brand them self as a award winning company. Oh yes, I also tried to buy an upgrade, that’s was not possible in the airport, I had to do that on the flight. On the flight they told me to do it in the airport, this happened in 2 flights with 2 airports

✅ Trip Verified | London to Chennai via Dubai. Extremely disappointed with customer service at Dubai international airport. I was stopped near the gates by a rude manager at Dubai during my transit flight. I was told that I was over my allowed cabin luggage allowance of 7kg. My cabin baggage weighed 10 kg, I tried to explain that the excess weight in my cabin luggage was from duty free goods. He asked me pay excess luggage or leave goods there. I had to leave things at the gates before I was allowed to board. I wrote to customer service and although they apologised for the attitude and behaviour of their staff they were not clear about cabin luggage policy. In their own words “ I must point out that Emirates hand baggage allowance for Economy class passengers has always been one piece not exceeding 7kgs. Naturally, we allow reasonable quantities of duty free goods in addition to the above, however it would appear that the total weight off your hand luggage when reporting at the gate for your flight was exceeding your allowance”. I emailed them back asking for clarity about what reasonable quantity of duty free goods is but they had no explanation. On board food was average with one meal served for this 7 Hour flight. I would certain think twice about flying emirates again and definitely not buying duty free from Dubai.

✅ Trip Verified | Singapore to Melbourne. Checking in early at Changi Airport was smooth. Prior to boarding and we saw it looked like a full flight. The ground crew were disorganised and should have handle it better, things got out control when they start to announce for the so call premium loyalty members. I noticed that the cabin crew don't communicate to each other or don't want to be there as a team. Food is normal and the IFE is excellent. Prior to breakfast as it was an overnight flight, my wife was woken by one of the cabin crew in a rude manner and I ask the 3 different cabin crews to borrow a pen and was ignored. We arrived at MEL safely that's the importance. Would I fly with them again? Not unless they improve their service.

✅ Trip Verified | My business journey from Germany to India took me more than 38 hours, thanks to a not acceptable miss from Emirates. Starting Sunday 10th December in Frankfurt/Germany I finally arrived Tuesday morining at 5 am in Hyderabad/India. For those who don´t know - this flight usually takes not more than 14 hours. It all started with a delay due to weather-conditions in Frankfurt. Well things like this happen, but sitting for more than two hours in the plane waiting for de-icing, Emirates weren't able to serve even a glass of water to passengers. The flight itself to Dubai was ok. In order to get the connecting flight to Hyderabad/India my colleagues and me were running through the airport and finally reached the gate right on time. Everything went fine, we even managed to be at the gate more than 30 min before gate-closing - that was my thought. Here the nightmare begins: At the check-in counter the supervisor told us that our seats had been already given away without any further explanation. This is something I can't understand, I also know from another colleague sitting on the plane that the flight even had free seats (in business as well as in economy). The supervisor told us to go to the customer service counter to raise our issue and clarify how to move on. This happens around 3 am in the morning. Obviously we were not the only one, there was a long lane of passengers at the counter. We were forced to wait more than 2 hours in a line, standing on our feet without seeing any Emirates-employees offering us water, food or just some friendly words. At their home-hub in Dubai? At this point in time around 5.30 in the morning, we were already tired and exhausted. After a long explanation to the service-employee, we managed to get a hotel and an alternative flight for the next evening. In order to check-in into the hotel we need to immigrate to Dubai (another 30min of waiting at immigration) and get a hotel voucher (another 30min of waiting at another Emirates counter). Than the hotel-shuttle was overbooked as well so we pay a taxi out of our pocket to get to the hotel. Next several misses. 7 am in the morning, we got welcomed by a long lane of grounded passengers waiting at the counter to check-in. Two hours later at 9 am in the morning I finally enter my room try to get some sleep. Summary: On a long distance journey things can take a turn for the worse due to delays and this is quite normal. But: I can't understand why they acted like this. There was no apology and the inconvenience was tremendously high. This was my first experience with Emirates and at the moment I am not looking forward for the flight back to Germany.

✅ Trip Verified | Flew Hong Kong to Bangkok. Despite getting negatives review Emirates is getting these days, my flights to and from Hong Kong went so smoothly. On both flights crew were lovely, smiling and efficient. This A380 had the first class removed and replaced with economy in the front of the upper deck. A bit odd but makes good sense, as the lounge bar is at the back, cutting economy class at the back will not make sense at all. 20K is a lovely window bulkhead seat, feels really private, everything is perfect working order. Welcome drinks and hot towels, crew were cheerful and happy to engage in a little chit chat. Wifi is free and unlimited, if you are a skyward member travelling in business and first class, regardless of the tire level. Connection is fairly good throughout most of the flights. Meals were delivered with everything on one tray, nice presentation and good taste. Champagne and all kind of alcoholic drinks are plentiful and free flowing should you require. Both flights were under 3 hours, sweet but short. With such competitive price comparing to other airlines, I have no hesitation to choose EK on this route, and also to the Middle East and Europe.

✅ Trip Verified | London to Ahmedabad via Dubai. I was travelling by business class on the A380 from London to Dubai. I was impressed by the look of the bar and lounge area. I decided to take a couple of pictures and videos of the same to show the look of the lounge to my family. But an Indian flight attendant really rudely asked me to stop clicking pictures and said that if any crew member has been clicked to delete my videos as I can get involved into legal matters. This was embarrassing and humiliating for me as other crew members and passengers could hear this and started staring at us. He would not be wrong in saying this to me but there is a way of requesting for something. I went back to my seat and sat there for a while. I certainly didn’t expect this treatment especially from the Emirates crew after paying so much for the service of the business class, my husband being a gold class member. Really disappointed with my trip. Food was average. I filled have filled a feedback form on the same date saying this but there is no response or apology. Disappointing!

✅ Trip Verified | Bangkok to Sydney. I was fortunate on this flight to be upgraded to business class. It was excellent - the crew, service, food, drinks, seat/bed, is all one requires to arrive at your destination feeling fine. My flight up from Sydney in economy was also very good. I look forward to my next flight with them!

✅ Trip Verified | Birmingham to Nairobi via Dubai. First problem was on checking in. I thought I might be one Kg over but imagine my surprise when I was told I was 6kg over! I had thought that my laptop was separate from my hand luggage allowance. In 2015 when I traveled on the same airline I got 46kg allowance. The clerk said I would have to pay excess baggage. I asked to speak to her supervisor and he said that was right, I’d have to pay. ‘Magnanimously’ he reduced the charge to half, 3kilos, which was £126. This is a right royal ripoff as I regularly send air parcels to Kenya for £4.25 per kilo. I could not afford to leave any goods behind as I was traveling by myself. I was furious and paid the £126. One would think Emirates would want happy customers, but after paying £700 for my ticket and £1000 for my wife to follow me next week I was far from happy. Need to look next time I fly to an alternative airline. To be honest I’ve never found Birmingham Emirates check in very friendly, I feel like I’m being tolerated, not valued. Well the flight was no better, took off late and food took three hours to be served from takeoff, I’m a diabetic and starting to feel quite unwell by the time I got a choice of only one main course which is the usual mushy tray of stew-like substance. Dubai airport is nice but it’s a long trek to the gate followed by a long bus ride to the terminal. Food was again usual poor fare and just before landing a passengber sitting close to me vomited all over himself and he just sat there comatose. I assume he had been drinking before/during the flight and was blotto. There was no apology from cabin staff and although many passengers were retching from the smell onboard, no air fresher was brought by stewardesses! The visa and passport control in Nairobi was a fiasco and it took about an hour to get through although we still had to wait a long time for our baggage at reclaim. This was not a good trip!

✅ Trip Verified | I bought Two tickets for same route Colombo to Melbourne via Singapore and return Sydney to Colombo. At the purchased time System shows that I can earn about 43000 Tier and 48000 miles for each ticket. The first ticket I bought to travel in November and second for travel on February 2018. After I used first trip Colombo to Melbourne, before return from Sydney to Colombo I saw on Emirates Apps that the my Tier and miles cutting to half. After I make contact with Emirates, Asking I send any screenshot from miles was offered to me. I think no any one people think any airline want to cut or cheat to take any screenshot from miles. Just I keep my ticket and no miles shows in tickets. After I come back from first trip, I requested Emirates to see computers logs and later Emirates just said sorry was miles calculated in error. I asking supervisor to take look in my case and miles credited to my account for fist ticket. I requested to do same for second ticket. But until now I didn't find that emirates do for it. Many peoples compare routes and flights that can make more tier and miles for more benefits. So this is important for me to recover my Miles. I suggest to all taking full screenshots from any ticket and other documents may can show later to not cut or cheat anything by airlines.