Emirates

✅ Trip Verified | Los Angeles to Mumbai via Dubai. Food service on flight from Los Angeles to Dubai and return was one meal in second hour of flight and one pizza slice 2 hours before landing. This is what we were served on a 16 hour flight - they served soft drinks/juice and wine and alcohol 45 minutes after the first meal was served. Alcohol/wine is generally served 30 minutes prior to food service. The Dubai terminal was resembling a fish market. There were approx 120 seats near the gate. They are using A380-800 which is 475 to 500 passengers on a flight. The number of seats were totally inadequate. The staff serves food and drinks - but when you ask for something they dont have like Diet Coke/Diet Pepsi they say 'sir I have apple juice/orange juice' - They want passenger to believe they do not have Diet coke/diet pepsi. They are not willing to walk a bit and get the diet coke from the pantry for the passenger. Movies/TV shows were in large quantity but lacked quality. The staff do not clean the toilets on a 16 hour flight. This is not a premium airline - this resembles a budget airline.

✅ Trip Verified | Paris to Dubai return. Cabin crew wasn't really attentive on both flights. I'm used to fly with companies such as Singapore Airlines, Cathay Pacific, Malaysia Airlines or Korean Air which provide an excellent service on board and I had similar expectations with Emirates - but I've been pretty disappointed. Regarding flight EK075 DXB-CDG, one of the boarding crew had a really aggressive behavior.

✅ Trip Verified | Barcelona to Melbourne via Dubai. At the recommendation of the cruise company we booked with, who said they receive a very good deal with Emirates we had them book our flights. Prior to leaving we phoned Emirates to arrange seat allocations, after this was done we were informed that we were to be charged an extra $200AUD for this booking. After complaining to the cruise company they did pay this cost. This is the first time we have ever had to pay for booking seat allocations on any airline we have travelled on overseas. As my wife has a medical condition that prevents her from eating anything spicy we checked out the food options with Emirates and their representative was very understanding and recommended that the best option was a Western Vegan Meal, this was confirmed in a email from them. On the flight to Dubai/ Rome WHAT happens, my wife's meal arrives and if not the sauces then whether the fish,chicken,beef or pork all come out with curry in it. Regardless of complaints no other option available, no spare standard meal either. However, on the Dubai to Rome section when the same meal problem arose the cabin crew supervisor asked us for our flight details and said she would arrange to cancel this "vegan" meal option and it would mean my wife would have the choice of the regular meals on our return flights home from Barcelona. Somewhere in cyberspace this arrangement still lingers, for on our flight from Barcelona history repeated itself. Once again, No spare meals available so as before my wife had a whatever I could give her off mine, likewise the same issue came up on the flight from Dubai to Melbourne. Just to add insult to injury, as we were seated near the galley we saw meal trays dropped on the floor and the noise coming from there was loud to say the least, also we feel the toilets could have been more regularly checked as the basins needed cleaning and toilet rolls replaced as well as refuse bins emptied. Seated next to me was a young man with a liking for gin and tonics, He was seen ordering "doubles " e.g. two bottles at a time and also helping himself to the bar which was parked behind our seats. Added to this he decided it was more comfortable to squat on the seat with his posterior almost on the headrest of the seat. Of course what happened next was predictable, a full drink spilled all over me, so with using our blankets to clean up this mess and dry me off we needed two clean blankets. Request for same met with the reply that no spare blankets available, which meant we spent the rest of the flight cold no thanks to the air-con. However, just before arrival a flight attendant was seen collecting unused blankets and passed us with a large bag three quarters full of unused blankets, two of which I am sure could have been found with a little effort so we didn't go cold. Needless to say we will never fly Emirates again nor recommend them to anyone.

✅ Trip Verified | Booked ticket to try out Emirates on a flight from Bangkok to Hong Kong to try them out. As a solo traveler I tried to check in online to secure a seat next to a window or a aisle. The online check in did not work, I showed up at the airport to check in 3 hrs before departure. No other seat than in the middle available. Disappointed, but it’s my first time and last to allow Emirates to disappoint me. Non-returning customer.

✅ Trip Verified | Dubai to Paris. The service in economy class has gone down. There could be not enough staff but they seem to be in a rush to go at the back and chat together. they don't seem dedicated to their work. Breakfast served 3 hours before arrival, which for a night flight, means no sleep. Could be again a question of understaffed if not training in customer service.

Not Verified | Dubai to New York JFK. My mother, family, and friends decided to pick Emirates as our choice of airline having hearing great reviews. We were all beyond disappointed at the service we received both going to Dubai and coming back to JFK, New York. When coming onboard we found our seats filled with about 10-15 blankets and 6 headseats and 5 pillows. This was the first image we encountered of Emirates. The flight attendant gave us the excuse that other people probably put them there, but never apologized (Aranza). We understand that we did not pay for “first class”, but that does not mean we should be treated any less. How does an airline not pack enough food for a 12 hour and 45 minute flight? Please help me understand. It has taken years for a company to build its reputation, but seconds to destroy it! We were highly disappointed and I will be sure to never fly with Emirates ever again and will never recommend your airline! They do not project themselves to what they make it seem.

✅ Trip Verified | Johannesburg to Jakarta via Dubai. All flights with the customer service, seats food, entertainment etc was good, but the onboard staff service looks inexperienced which is the only negative things. There is no chaos onboard but the crew expected to not help passenger if they need help. Then when I press the button then the crew told wait but 10 minutes called another staff but not at all. The good thing about this airline is the service has been improving since the last time I've flown with them few years ago. The shocking is about the staff service onboard which ignores the passengers.

✅ Trip Verified | Athens to Christchurch via Dubai. I booked tickets 6 months ago and found that I couldn't select seats on our homeward flights from Athens to Christchurch. I was separated from my children. Emirates staff couldn't care and were very unhelpful. It seems Emirates do this to make you pay for seats! Lousy Customer service

✅ Trip Verified | Dubai to Ho chi Minh City. My baggage was missing. When I reached the destination, I was informed and I was on official tour. The suggestion I received from the incompetent staff was “your baggage can only come after 36 hours. You can trying buying clothes from there”. They have no understanding of customer needs. Leaving baggage is a practice they love. My baggage went missing again in July in another flight. Traveling through Emirates is just waste of money, time, and all you get is frustration.

✅ Trip Verified | I had a bad experience with Emirates customer service before in the past and it didn't change. I thought this was a good airline and happily purchased an unaccompanied minor ticket for my son which was expensive already at over 1700$. I gave all required information for pick up etc. to the airline and they assured me that they have all info. Unfortunately, on my sons flying date they needed more info (which they never informed me about) and tried to call me but never reached me and just didn't board my son. The next day I complained about this treatment and was forced to pay another 500$ to no fault of mine. They said I could get the money back through customer service. I did complain and stated my case but I only received an unfriendly rejection. Therefore this ticket cost me 2300$ which is higher than any other airline. In addition, my sons next day flight got delayed so that he missed the connection in Dubai due to Emirates fault. He had to spend the night at the airport to finally arrive another day later! This unprofessional treatment with poor customer service and delays is unacceptable. Last year I used Lufthansa with my son and no surprises/ unfair increase of rates/ no delays/ no problems- What a difference!