Emirates

✅ Trip Verified | Bahrain to Singapore via Dubai. Almost missed the connecting flight, have to run to the connecting flight, it was delayed more than 20 min in Bahrain, the aircraft aircon was switch off, citing problem with engines, it always happen in summer, shouldn't you know the problem during the last summer, why do it let it happen again? From Dubai to Singapore, have to ask 3 time for a class of coke, in the end after 20 min I got 2 glass of coke - it is not meal serving time it is not busy, cabin crew, busy chattering at the back of the cabin. I am in economy class, they ignore your request. In flight entertainment is good, enjoy the selection.

✅ Trip Verified | I was disappointed with the way people were treated in the airport and on the flight. Got delayed 2.5 hours on departure, had to stay in Dubai airport for 7 hours at night for next flight. Again gate numbers were wrong and staff were not helpful, just caught the flight which flew to the Maldives then Colombo. 12 hours delayed. Very bad experience.

✅ Trip Verified | Amsterdam to Male via Dubai. Disappointed. Somehow there is a myth that this is a great airline. Legroom is great as is the entertainment system. But with that all is said on the greatness. Flight delays are badly communicated (both to and from Dubai) and service is really poor. 2-2,5 hrs after take off you get served while having waited at the gate for 2 hrs (1,5 hrs delay) Cart is sitting in the aisle for 1,5 hrs before they start using it. No glass of water offered and on a six hour night flight you don’t wait for over two hours to serve drinks or meals. Crew not unfriendly but for far friendly. If I can avoid I won’t fly again. Maybe KLM has less legroom and entertainment but the crews are nicer and more attentive. Would advice Emirates to review training and food&beverage setup/process.

✅ Trip Verified | Worst experience ever. I have traveled with Emirates from 15-08-2018 from Sydney to Bangkok and Bangkok to Dubai and then from Dubai to Sulaymaniyah. I have the worst ever experience travelled all the way from Sydney until my last destination. I chose the seat on An aisle. Once I get in to plane they gave me a wrong seat because someone else took it my seat. The crews aren’t good at all, the food was only one meal. This is madness travelled 15 hours only have one meal?

✅ Trip Verified | Dubai to Houston. On flight EK 211 that was to leave at 9:30am this morning. Due to mechanical difficulties and poor maintenance capability it is 10:21pm and still have not boarded. There have been 6 adjustments to timing on this flight today causing me to miss meeting in USA due to poor service on this plane. Have been waiting over 13 hours thus far for this flight to take off. Extremely unreliable airline.

✅ Trip Verified | Dubai to London. I have experienced Emirates business class product a few times over the last year and few things have been consistent: poor menu, rushed service, unpersonalized service, rude and poorly trained cabin crew. Any complaints made on their feedback channels (email, website, etc) go without response. For some reason, there is a pervasive myth that Emirates' product is among the top products in the market. I think the service in most airlines far exceeds what Emirates offers, especially in business class

✅ Trip Verified | Hamburg to Melbourne via Dubai. Have flown Emirates for many years, but not any more. Emirates staff at Hamburg Airport were rude and unprofessional to my mother, and the only redress they could offer was a cut and paste email. Goodbye Emirates.

✅ Trip Verified | Melbourne to London via Dubai. Early start with EK 409 departing Melbourne at 5.00 am so arrived at airport at 2.30 am to check in. Ground staff were great but warned me that immigration and security would not open until 3.00 am! As you can imagine with a full flight there were hundreds of passengers lined up to go through this process. Was given a priority lane pass which made the progress much easier. Boarding was prompt but could have stayed in the lounge as it had an excellent breakfast menu and great seating. On board was offered a glass of French which at 4.30 am is the only way to start the day. Seat was more than comfortable and the staff were first rate. Breakfast offering after take-off included a healthy option or the more traditional fare of bacon and eggs etc. The crew now use an electronic form on smart devices to take your order. Lunch was served 2 hours from landing and again an excellent choice. Landed on time and after 90 minutes it was off to London on EK 003. Again the crew were welcoming and drinks offered before take off and orders promptly taken when airborne. More food served before landing at London Heathrow and landing was right on time. On each flight passengers are offered a mattress to put on the seat and in some cases an extra pillow. ICE system is brilliant and a great selection to choose from and the cameras on the aircraft are a must watch for landing and take-off. Overall a fantastic long haul experience with friendly crew and great service. Could not recommend more highly.

Not Verified | New York to Johannesburg via Dubai. I accompanied my teenage son to a short internship in a private conservation area in South Africa. He was tasked with photographing all the researchers operating in that area and therefore had to take expensive photographic gear. We showed that gear to the Emirates check-in manager in New York, who gave us no trouble at all for carrying it on as hand luggage. Leaving Johannesburg, Emirates agents stopped us and the manager treated us terribly, telling us that we couldn't take the gear on the plane, that it was a safety hazard, blah blah. Our checked luggage was very light so we were not over in terms of the weight we were bringing on the flight. He told us that our only option was to sign a liability form and put the lenses in the hold. We might as well have thrown the gear into the street and watched the trucks run over it. This was the day before Christmas, and the airline basically threw us out to find our own way home at holiday time -- even though they had allowed us to fly in. We got no refund. We had to buy same-day tickets home on Delta -- and by the way, our hand luggage did not come even close to falling out of the overhead storage on that airline. I will never fly Emirates again.

✅ Trip Verified | Colombo to Dubai. I wasn't blown over by the service orthe food. The plane was old and dated and tv screen didn't work, the rest of the staff weren't very polite and seemed tired and grumpy. I managed to put one movie on, but the screen was blurry and the movie was different than the original. The first leg was a better much newer plane with a working screen, the staff were politer and the food was better. Each time I fly with Emirates, the service goes downhill.