Emirates

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2345 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
8/10

"we were pleasantly surprised"

(Australia)

Dubai to Melbourne via Kuala Lumpur with Emirates, and we were pleasantly surprised. The seats (20F/G) were narrow but had decent legroom. Neither of us are tall, but we could have readers and glass cases in the seat pocket and not be bothered. The entertainment system is great : lots of choice and I do like watching the forward looking camera on take-off and landing. The food was good too. Problems are that seats are very narrow, so bumped the neighbour when eating, the food tray is huge - everything comes at the same time, so there is no room on the tray table for wine bottle or discarded containers. Coffee cups are poorly designed, any turbulence and it sloshes out. But overall, for economy, a not so bad experience.
AircraftBoeing 777-200ER
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDubai to Melbourne via KUL
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"good choice if seat and IFE matter"

(Belgium)

A380 business class seat, IFE and onboard bar are still excellent, chauffeur service and Dubai lounges are top-notch. However, the food is quite average with menus remaining the same for several months on some routes. Also, the quality of the cabin staff service be very different from one flight to another. A good choice if seat and IFE are what matters for you.
AircraftA380
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteAMS to DXB
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"serious differences between flights"

(Brazil)

Once more some serious differences between these two Emirates flights. From Osaka to Dubai, with a 23:40 departure, dinner was served at 01:30. An old plane, not really a flat seat. Poor drinks and poor food. From Dubai to Geneva, everything was quicker and smoother, nice drinks, food, and a pleasant crew, including a great FA from Ile Maurice. Once more, there is a feeling that there is a second class Business Class on Emirates. Note that "free" wi-fi is 10MB, and after 15 mn, you start being charged.
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteKansai to Geneva via DXB
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"onboard service was appalling"

(United Kingdom)

I was excited to be flying Emirates A380 business class for the first time. Chauffeur service top notch. Seats well-designed, but the film choice was poor. The onboard service was appalling. The problem being that there are so many people in business class in the upper deck of the 380 that the logistics of meal and drinks service go up the creek. Added to which the stewards/stewardesses act like automatons with no common sense and often poor or no English. One example of cock-eyed service is that my wife and I were sitting next to each other but service came from different aisles so she might be waiting patiently for her soup while I am waiting (less patiently) for my pudding. And her wine steward wasn’t permitted to fill up my glass and my aisle wine dispenser appeared 40 minutes later. Seemingly the only way to beat the system is to go to the bar at the back of the section but that would have requires all sorts of seat contortions. On a 7 hour evening flight you expect to get some decent sleep but there isn't enough sleep time when the airline's gambit is to stretch out drinks and dinner unendingly. Not a success for the airline which is sad. Will not go Emirates again, certainly not on the evening flight.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLondon to Dubai
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"a very good impression"

(Taiwan)

First-time experience with Emirates flying Taipei to Dubai to Chicago, and a very good impression. All flights on time, food was good, and staff very professional. I loved Dubai airport. No complaints and would fly Emirates again. Reminds me what economy class was like years ago.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTPE to ORD via DXB
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Emirates service was fantastic"

(United Kingdom)

I have just returned from a weeks holiday with my daughter to Dubai, flying Emirates from Manchester. The holiday was booked with Emirates including private transfers, and service Emirates provided from start to finish was fantastic. The aircraft was comfortable, lovely food and great inflight entertainment with some new release films. The cabin crew were pleasant and attentive. On arrival in Dubai we were met by a representative, fast tracked through security to our luggage and taken to the awaiting taxi.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManchester to Dubai
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"cabin crew were disinterested and disorganised"

(Australia)

Flight from Adelaide to Dubai on 16 August would have to be one of the worst flights I have taken. The cabin crew were disinterested and disorganised. Seats are very uncomfortable and leg room is almost non existent. The food was the worst food I have encountered on an airline. They did asked if you would like a drink, but you would have to ask exactly what was on offer as no more information was forthcoming. The worst part was the lack of water being offered on board. They came around twice to offer a cup of water and I found that I became very dehydrated. Even though there is a water cooler near the toilets (which I didn't know about at the time) it was almost impossible to get out of my seat as I was in the middle and my companion was asleep. One good thing was the ICE entertainment system. Lots of movies etc, which helped get through this flight.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteADL to DXB
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"IFE is the best, food is generous"

(Saudi Arabia)

Due to non functioning baggage conveyer belt, the departure from Dammam was delayed, resulting in missing A380 connecting flight to Barcelona. Emirates put me in a hotel to wait for the next flight. Next flight was on new Boeing 777-300ER, the IFE screen is sharp, hi-res picture quality, thin and light. I was allocated a seat 24H which is an exit row seat, better legroom. I think a way of saying sorry for the misconnection that I had. IFE system is the best, food is generous. I'd rather less food but better quality. Avoid using Tourico Holidays, a company associated with Emirates, they cancelled my hotel reservation without even notifying me. The first cancellation, I was told to enter my physical address to avoid cancellation. I rebooked thru them the second time with physical address. Arriving in Barcelona hotel, shocked to be told that the hotel reservation is cancelled again, although my credit card was charged (apparently refunded), but no email to notify me that it has been cancelled by tourico. Nasty company. If you want to be stranded in a foreign city without any accommodation. Please do your booking with Tourico. You would see this company, if you purchase your ticket on Emirates website. A company such as Emirates should not associate themselves with this shoddy company. Avoid Tourico.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDammam to BCN via DXB
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"staff lacked smiles and any form of friendliness"

(United Kingdom)

I flew Emirates on EK11 from Dubai to London Gatwick on a full Boeing 777-300. The flight departed on time and after take off, drinks and a small snack was served before lights were turned off. The seat back TV had lots of films and TV shows to watch. About 2.5 hours prior to landing a hot full breakfast was served. The 10 across seating makes the aisles very narrow, a few airlines using this plane still have 9 seats across. Cabin staff did their job but lacked smiles and any form of friendliness. Overhead bins are meant for hand luggage so why do EK allow passengers to board with excessive cabin baggage? I saw one passenger with a small wheelie suitcase, two bags of duty free, a backpack and large handbag and she used up two overhead bins. I saw other passengers with similar amounts of hand luggage which is a bit unfair to other passengers. The passenger seated next to me was one of the last to board and had nowhere to put his hand luggage. The cabin crew told him to put it under the seat in front of him, so he had no leg room for the entire 7 hour flight.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to London Gatwick
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Emirates are getting worse"

(Lebanon)

Emirates are getting worse. My latest flight started in Beirut. Check-in was horrible, four different lines of people, no one knew which line is what. Business/First class and economy ticket holders were lining up in the same lines. The check-in staff was shouting instructions and people in the back could not hear a word. The flight took off almost 45 minutes late, the crew was professional and very pleasant, but that is the only thing positive to say about the whole trip. We landed in Dubai far away from the terminal. Emirates is running out of terminals and gates, so they land their planes some where in the massive DXB airport and then herd you in a bus. We actually got stuck inside the plane for another 20 minutes before disembarking to a bus. The bus trip to the terminal took another 25 minutes with frequent stops all over the airport. By the time the bus reached the terminal, everyone was cursing the airline. Come on Emirates, you were much better than this. What is happening?
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBeirut to Dubai
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no