Emirates

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2345 reviews
5/10
4 star Skytrax Rating
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3/10

"certainly the worst service"

(Singapore)

Singapore to Chicago via Dubai with Emirates. The crew were impatient and demanded to take away all the blankets 45mins prior to landing. Passengers were rudely awaken from their sleep during this freezing red eye flight and had blankets taken away. The crew then proceeded to collect all headsets in a very rude manner. I assume all these is to help turn around the aircraft quicker but this results in a very horrible flying experience. Not to mention the food is also cold and of poor quality. I have had experience with many other airlines around the world and this is certainly the worst service and worst food ever. I will never take Emirates again. For similar value I would choose Qatar airways.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSIN to IAD via DXB
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"suffering from over expansion"

(Australia)

Delhi to Melbourne via Dubai. Check in good and fast and the Delhi Lounge not bad. Flight out of Delhi was delayed and cancelled due to technical reasons. Delhi airport staff do not know how to handle a crisis. Passengers were left high and dry. Hotels and/or comfort was not provided to passengers in a reasonable manner. Replacement flight EK8515 left Delhi 20 hrs later. Crew on the replacement flight pretty bad. Food on board Emirates flights is very poor now. EK406 to MEL. Flight departed and arrived on time. IFE not bad. Wifi advertised was slow and bad. Bottom line is that Emirates is suffering from over expansion. The airline has lost common grip and basics of customer care. Being a Gold member with EK I am looking elsewhere now.
AircraftBoeing 777-300ER / A380
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDEL to MEL via DXB
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"meals have deteriorated"

(United Kingdom)

Manchester to Sydney via Dubai. This was my fifth return journey facilitated with Emirates. Myself and my wife prefer travelling with Emirates, due to their flexibility around routes out of Manchester and previous experience of flying with Emirates from London Heathrow and Gatwick via Dubai to Mauritius. The meals in Economy class have deteriorated in my view. The portions are much smaller and needs reviewing by Emirates. I purchased $1 of wifi access, and its reliability was poor at times, and cannot be relied upon. On a positive note, we flew on the new 2 class Airbus A380 (A6-EOP) and the flight was good (with the exception of meals). They did regularly offer drinks and snacks throughout the flight - this was not observed on the other three Emirates flights.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMAN to SYD via DXB
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"every time it's a win or a miss"

(Australia)

This is my 6th Business class trip this year with Emirates. Checking was done in Melbourne by Qantas, all went smoothly. The EK lounge in Sydney is a nice and cosy. Great food and service. Boarding the flight was a nightmare, there was no priority lane in place, it was a dogs breakfast. I have never encountered that before on any airlines. After take off, we were given mattresses straight away - how about asking priority passengers what they would like to drink after take off and what their meal requests would be? That was a first. The crew always give the mattresses after dining. Just very strange and not logical. I was seating in 7K which was located at the very front section of the business class. After a long 1h30, we were given our departure drink and cold nuts, then asked to chose our dinner. No wine request was offered with the meal, we had to ask for it. I've asked for my cheese platter to be served after I finish my main meal. I got my starter, the chicken roulade and salad - I had to send back my meal, the whole food that I just got was far too chilled. There were pieces of ice on the Salad and the chicken, I just couldn't believe what was served on my plate. No coffee or tea were offered to my section, no refill of our drinks or bread and I never got my cheese platter. By that stage, I've had enough. 2 hours before landing, I've ordered a Lite Bites, waited only 5 minutes which I thought was pretty amazing considering during the flight I've had to press the Call Button 3-4 times to get some water (then asked for a big bottle therefore I was sure to have the water when I needed it and without disrupting the crew) well my snack was cold so I had to send it back again! The crew who were designated to look after my section really failed on that flight, they were non existent during the flight, didn't care one bit about their passengers. I'm starting to get very annoyed with Emirates, every time it's a win or a miss but over my 6 business trips this year it has been a miss.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSydney to Bangkok
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never fly with Emirates again"

(Australia)

Melbourne to Rome via Kuala Lumpur & Dubai. My husband and I booked a trip to Italy with our two young children. The flight is around 21 hrs not including transfers & upon recommendations from several friends we decided to travel with Emirates. I do not have one good thing to say about them! We experienced every family's worst fears about international plane travel with everything from poor, slow service, judgemental staff, pathetic kids meals (the kids were served spaghetti bolognaise on 5/6 flights), rude staff refusing to give the kids their 'complimentary' toy (which we had to beg for!), and to top it all off we had all been separated on one flight, despite booking our seats online. My four year old son and seven year old daughter were sitting 10 and 15 rows away from myself with my husband sitting another 7 rows behind me! All up we were spread right through the economy cabin and no-one wanted to help us, each blaming the next point of transfer as the responsible party. Originally I made an online complaint to Emirates while on holiday, hoping at the bare minimum, they'd be able to offer some palatable food to our children inflight. The response I got, as well as being ridiculously late and outside the timeframe given, was pathetic; suggesting I should just bring my own food in future, with no useful advice or empathy shown! Emirates has been my worst flight experience ever, I am a rather experienced traveller, having flown with at least 15 different airlines and never have I been so dismally disappointed. I will never fly with Emirates again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMEL to FCO via KUL / DXB
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"pretty stunned at response"

(United States)

My husband and I purchased tickets for $38,000. to fly first class on Emirates from San Francisco to Johannesburg via Dubai. It was going to be our "trip of a lifetime" so we spent the extra money to try the first class experience we had heard so much about. We boarded the plane and were served drinks, but about an hour later we had to de-plane due to an electrical failure. We waited in the airport and were given hourly updates for the next 5-7 hours while we waited to board again and take off. Eventually the flight was cancelled. We got no information at the airport from Emirates about what to do, where to go, or how to rebook. After several more hours getting our bags and finding our way out of the airport we bumped into a fellow passenger who told us Emirates would pay for a room at a local hotel. We went to the hotel and were not able to get information about rebooking our flight until 2:00 am. The flight went out the following day but involved 2 hours of waiting in line to get checked in. My husband is blind and I had one leg in a cast so the delay was really excruciating. We were awarded 100,000 Skyward miles for the inconvenience. The delay caused us to lose out on the first day of our Safari which cost us roughly $2000, and we could not recoup. I wrote a letter to Emirates saying that we understood these mechanical problems do happen but given the cost of our ticket we wanted better compensation. I got a polite letter back telling us basically "no" that they had done all they were going to do, and that was the end of it. I was pretty stunned at that response given that after having paid $38,000.
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteSFO to JNB via DXB
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"onboard service was slow"

(United Kingdom)

Manchester to Bangkok via Dubai and was really disappointed with Emirates. The onboard service was slow and appeared disorganised. We were 2 hours into the flight before we were offered a drink and even then the stewardess seemed uninterested. The food was bland and repetitive. There were two options with one always being chicken. There was never enough of the second meal choice option. The seating was comfortable with good legroom. Entertainment was okay but the same on each connecting flight. Some screens also failed on the plane causing complaints. On a whole, an average experience for the price.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMAN to BKK via DXB
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"won't travel Emirates again"

(United Kingdom)

I travelled on Emirates with my wife and 2 month old baby from London to Lahore via Dubai return. Our bassinet seats were changed on all flights apart from Heathrow to Dubai despite having reserved and requested bassinet seats. The staff attitude was terrible as our seats were changed at Dubai and they just would not give me a reason despite asking on a number of occasions to why they have changed our seats, upon checking my reserved seats once boarded only to discover another couple with a child sitting in our reserved seats. On return flight from Dubai to London we were told a number of times we had got my bassinet seats as reserved even up until the point we was boarding. When we boarded the plane we had recieved seats 1 behind the Bassinet seats - so I complained and nothing was done about it. However, a nice passenger in one of the bassinet seats gave his up so my wife could sit there with the baby, he and many others around could not understand why we had been changed and people not needing bassinet seats given them. I have flown with Emirates for many years, but this was by far the worst trip ever in terms of staff attitude and making this journey more difficult than needed be especially whilst traveling with a 2 month old baby. I won't travel with Emirates again after this journey.
AircraftA380 / Boeing 777
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLHR to LHE via DXB
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"a fantastic experience"

(United Kingdom)

London Heathrow to Hong Kong via Dubai was a fantastic experience. Great lounge at T , planes on time, food and service was great. Bar at the back is a great place to while away some time. Wifi was not perfect, and the lounge at Dubai lacks the appeal of that at Heathrow T3 and Hong Kong. Overall a great experience and value for money. Chauffeur service to and from airport was another great facility.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLHR to HKG via DXB
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"switching to Emirates"

(Australia)

What a relief to change from Qantas to Emirates on our flight from Dubai to Brisbane. Seats in Row 57F/G chosen and were comfortable. The cabin crew were friendly and efficient and treated people like people. Meals were excellent and the gluten free options were the best my partner has had on a flight with one exception. A snack (pizza) was served late at night but there was no gluten free snack. The crew asked if fruit or something else could be provided. Flight was on time. After flying with Qantas for 20+ years I'm switching to Emirates.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDubai to Brisbane
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes