Emirates

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2345 reviews
5/10
4 star Skytrax Rating
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1/10

"such a nightmare"

(Australia)

In December last year I flew Business Class with Emirates from Brisbane to London with my daughter, her husband and three children - a three year old and twelve month old twins. I knew this was not going to be easy, but in my worst imaginings I hadn't dreamt it would be such a nightmare. Let me apologise to our fellow passengers if they suffered on our account. The babies were booked on bassinet seats with their parents, but were too big to be able to use them. I was a few rows back with the 3 year old, but shared baby duties through the night. Right from before take-off, I could see we were not welcome. As the attendant near me gave the safety demonstration, one of our babies whimpered a little. She rolled her eyes and groaned at the prospect of the voyage ahead. Even with the comfort of lie-down seats, it was very difficult to keep the little ones asleep. So we would take them to the bar area so they could crawl around a bit without disturbing too many people. On two occasions when I was their with our little twin with cerebral palsy, her fingers were stepped on by the same hostess who had made us feel so unwelcome. Towards the end of the long flight to Dubai, we were all exhausted, but not once was there any offer of relief or assistance from the attendants who were standing around chatting amongst themselves. The seventy-two year old granny must have looked a fright as I walked in circles trying to lull the baby off to sleep! Believe it or not, the next leg of the journey was worse, as the seats I was in with the three year old would not recline. On two occasions I sought help. The attendant said she would 'reset' the equipment. This meant the video system also went off for 15 minutes, much to the distress of my little autistic grandson! I didn't see this attendant again. His seat did recline after this, but mine still did not! I tried again - different attendant - same story! I was forced to sit bolt upright all the way. Having outlaid almost $10,000 for Business Class, I was not happy! I would probably have been more comfortable in Economy! I would have thought that an Airline that advertises a high quality experience should be able to do better. They would have known our party was coming on board. One would have thought that for the sake of the other passengers the staff might have offered to help. Emirates always boast about how many different countries the attendants come from. Perhaps they would do better to choose staff with a bit more empathy towards their passengers instead!
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteBNE to LHR via DXB
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"efficient and friendly"

(Spain)

Phuket to Amsterdam via Dubai. A less interested crew than my outbound flights, but still efficient and friendly. On all 4 legs we arrived early. Food and beverages of great standard. Lounge in HKT not the best but you are escorted from check-in to the lounge and avoid horrendous queues at all stages of security. We arrived at a quiet time in DXB and the staff in the lounge were proactive, refilling drinks. A380 on DXB-AMS leg empty in Business Class which made the bar experience less fun but still a great trip.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteHKT to AMS via DXB
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"a friendly crew,"

(Belgium)

Perth to Brussels via Dubai with Emirates. Great flight, enough legspace, food was average : more diversity would be nice (two flights and both times chicken and two times eggs (other option was not available). Drinks service was okay. Friendly crew, who were dedicated to their job. During the flight was it very cold.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePER to BRU via DXB
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"holiday started off awfully"

(United Kingdom)

London Heathrow to Sydney via Dubai and Bangkok with Emirates. We were not offered enough water and when we asked staff for water it was a constant battle to get any, yet they were more than happy to give the drunk man constant alcoholic drinks and encourage him. The seat wouldn't recline and TV wouldn't work. We asked staff for support and were told they would come back yet they didn't! We paid extra and specifically chose to fly with Emirates, a decision we can never take back. A once in a lifetime holiday started off awfully. One of our meal choices was chicken or beef and after asking for two beef were told only one left - en they went to the two rows behind us and offered beef or chicken. A complaint submitted and would hear within 30 days - 29 days later we got a reply, what a joke for an award winning service.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to SYD via DXB / BKK
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"good service by cabin crew"

(Germany)

I flew Emirates from Karachi to Dubai and onto Frankfurt on 07 Feb 2016. Flight was at 5.30 in the morning and check in started at 3.00. Obviously passengers expected some breakfast after takeoff but when the breakfast arrived I did not see anyone eating it because what was served was stale. I am surprised why even the airline bothers to serve any food on this sector if there is nobody to check on what is being served. For an airline like Emirates I expect a better standard than other airlines. The connecting flight to Frankfurt was at 8.40 on the A380 and I was pleasantly surprised on the good service by the cabin crew, as well as good food.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKHI to FRA via DXB
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"friendly crew"

(Spain)

Emirates Amsterdam to Phuket AMS-DXB on brand new A380 just a few weeks in service and a great crew in Business Class. No Emirates lounge at AMS so took the 35 euro voucher for food and drink airside each instead of using the shared lounge. Great food and drink and early arrival with fast-track. Indeed we were in the complementary chauffeur before the STA of the flight arrival. Everything was well organised. Return chauffeur at DXB on time and another good flight to HKT on a much older 777 but again friendly crew who really wanted to be there. After some negative reviews we were concerned that Emirates had grown too fast and had deteriorated but this was not our experience and we would highly recommend.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteAMS to HKT via DXB
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"food came without drinks"

(Germany)

Munich to Perth via Dubai with Emirates. Slow and bad Business Class Service. The first drink on MUC-DXB and DXB-PER took ages. Don't ask for a refill - you won't get if because the cabin crew is not able and/or not willing to cope with extra requests. Particularly bad was the meal service on the DXB-PER leg. Food came without any drinks - not even water. When I used the call button a flight attendant showed up after a while and took my order. However, the order never arrived. She came back after - believe it or not - about 30 minutes and explained that thy have not been able to serve my order because "they were busy with serving the food". This is ridiculous given the fact that they have a large number of flight attendants in Business Class. Emirates might have a young fleet of aircraft, but their in-flight processes are a disaster and they have no service attitude. They are entirely inefficient. I can only recommend to use the Asian carriers or maybe Qatar Airways when you fly between Europe and Australia.
AircraftA380
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMUC to PER via DXB
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"a very uncomfortable flight"

(Spain)

We flew Emirates from Madrid to Dubai and we were shocked that the 777-300 was configured 3-4-3 on this aircraft and not the standard 3-3-3 as usually found on other airlines who operate the type, this, along with extrememly tight seat pitch made for a very uncomfortable flight. Ground service was good, no delays, no baggage problems and the IFE is excellent. Cabin crew seemed scattered and uncoordinated, the men do the donkey work whilst most of the girls seem to have been chosen for their looks rather than their ability to do the job. Dinner was served over two hours into the flight, ie, almost midnight, reasonable grilled chicken and bean salad starter followed by a choice of roast chicken or ragout of lamb. By the time they got to us they'd run out of the lamb, hardly surprising, so we got chicken for our main course too: dry as a bone, served with some sloppy veg. Breakfast wasn't offered, not even juice, just a choice of coffee or tea. One drinks service before dinner. A huge disappointment after all the hype we'd heard about Emirates. We'll see how next week's return flight goes.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMAD to DXB
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"continue to avoid Emirates"

(United Kingdom)

Bangkok to Sydney with Emirates. The check in was good. Lounge was okay if very full, and the absence of flight boards was inexplicable in an airline-dedicated lounge. The food and drink adequate/above average for a small lounge. Boarding was prompt but only because I ignored the staff in the lounge and headed to the gate before the flight was called. I was amongst the first into the cabin but the rest of the Business passengers in the long missed priority boarding, which would have been inconvenient as within a few minutes the economy passengers were queuing through Business. Onboard the Business cabin felt cramped. The 2-3-2 configuration left little room for manoeuvre. There is no sense of privacy and aisle access is poor for many. The overhead locker over my seat was full of spare towels so I had to use another. Virtually no storage space around the seat other than a hole for shoes that was too small to take both of my (average sized) shoes and a front pocket on the back of the seat in front. IFE selection was adequate. Screen was large but situated in the back of the seat in front so the touch screen capability was redundant as it was well out of reach. Oddly there is no feature which stops it being seen from any angle, so in a D seat such as mine I could easily see 7 or 8 other screens. Not great if you have young children as they will perhaps see things you would prefer them not to. Also not great if the person beside you is watching the same movie as you - but has started it earlier. Complicated mini touch screen and separate controller system were not intuitive. I found the seat uncomfortable. Poorly situated armrests were at different levels and the internal one was too small. Very limited position options. The seat does not go fully flat nor to 180 degrees and when lying down I could not stretch out fully - and I am 175cm/5ft 9 inches tall. For me the key issue is the seat and so on this aspect alone I would not normally fly Emirates. The power port is recessed so that it cannot take an iPad or MacBook charger as there is insufficient room. Service was slow, an hour and 15 minutes after takeoff no drinks had been served, this on an overnight flight of 9 hours scheduled duration. Food arrived almost 2 hours after takeoff. It was OK but no more than that. The table is a good size and presentation was good. Service generally was not great. I asked for a second drink and it did not arrive after 10 minutes. Similarly I asked for earplugs from a different attendant which again did not arrive. The complimentary Bulgari washbag is large but contains unnecessary items such as large aftershave bottles - but no earplugs! There were only two toilets for 42 passengers. Definitely insufficient, it only took one person to be 5 mins plus for a long queue to build. The flight attendant apologized and told me that it was always like that. Flight arrived on time. Summary. The product feels like it is at least 10 years out of date. The main issue is the seat and configuration. Well below a Cathay, Qantas, Singapore, JAL or even BA. I understand that the A380 fitout may be better but I'll continue to avoid Emirates.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBKK to SYD
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"cabin staff was great"

(Australia)

Copenhagen to Perth via Dubai with Emirates. The seat comfort on business class A380 was astounding. The seats on the CPH to DXB flight were more modern than Dubai to Perth, but both were just as comfortable. There was no Emirates lounge in Copenhagen, an Aviators lounge which was pretty good. The cabin staff was great on both flights, as was the food. The inflight entertainment was not lagging at all.
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteCPH to PER via DXB
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes