Emirates

Kuala Lumpur to Melbourne with Emirates, and the process was seamless from check in to baggage collection. The lounge at Kuala Lumpur is very stylish with a nice view of the airport and food and the staff were great. The flight left on time and the crew throughout the flight were amazing, often stopping as they walked past to make sure everything was alright and asking if we wanted anything. The crew were very pleasant and energetic.

✅ Verified Review | London Heathrow to Dhaka via Dubai, returning to Newcastle via Dubai. London Heathrow to Dubai started off well as I only had hand luggage so getting to gate was a breeze thanks to Emirates easy and intuitive mobile check-in. It all went downhill from here though. On boarding was clear my ICE seat back screen was not working or responding. Worse it wouldn't switch off and kept flickering. I informed a member of the cabin crew about the issue but there wasn't a lot of enthusiasm or effort made to help. I asked if could be switched off if it could not be made to work, and never heard anything for the rest of the flight leaving me with flickering screen to contend with for 8 hours which was distracting and didn't really help me sleep on a night flight. I understand things go wrong and am reasonable but its how you handle things that matters. Once over Dubai, landing was delayed and we were put in holding pattern for 1.5 hours due to fog. We were informed that ground staff would be on hand to help those with missed connections and those that had tight ones to make and I was relieved at first to see a lot of staff about. However it seemed they were only helping certain people and when I asked, I got yelled at very disrespecftfully to go look at the departure board. I was left to fend for myself when I only had 20 minutes to get my gate for the flight to Dhaka which was showing as "Final Call". Infuriated and out of breath I arrived at the gate just in time to be met with a surly and unapologetic gate staff. I was then shoved on bus in the Dubai heat and we were left there for half an hour without any updates past take-off time. We were then bussed to the cargo terminal where our plane was parked and boarded and then left for a further 45 minutes without much information. The saving grace of the DXB-DAC sector was the crew were quite friendly and warm, and unusually the catering was rather nice. Returning DAC-DXB, even getting into the aiport was a nightmare due the corruption and difficulties that have returned with using Dhaka airport and the use of the local airlines Biman handling team is slow and innefficient. The hassling for money of my elderly mother from her requested assistance was also unwelcome. The flight itself DAC-DXB was uneventful, but the food was atrocious even by Emirates standards - almost inedible. Thas was repeated on the DXB-NCL sector as well. All in all very much going downhill, even the hard product is showing some weariness and there's complacency in improvements on these - the 10 abreast seating on Boeing 777's is horrific. Staff attitude has always been their weak point but it has got particularly bad to the point of contempt, especially when things go wrong. All in all there doesn't seem to be any benefit of flyng Emirates anymore - other carriers do this better now.

✅ Verified Review | Tried Emirates for the first time from London to Melbourne via Dubai, UK having previously travelled Singapore Airlines. The difference could not be more stark. My experience on the outbound flights was not good and unless something pretty good happens on the way back, I wouldn't recommend them or use them again. The positive was the entertainment system which was good quality and a good selection and check in was efficient and pleasant. Seats were uncomfortable (hard) and the seat on the second leg was broken so it wouldn't lock in recline mode (flight full, so no spares). The quality of the food was not good and out of the three meals over the journey, two of them had ran out of one of the two choices supposedly available, so locked into a dish I did not want. Whilst the crew were pleasant enough the service was really bare bones and seem to focus around the main meal times rather than between times. The second leg of the flight was extremely cold in the cabin and despite people raising it, it didn't improve. Blankets all round. Broadband was woeful despite paying for it and I gave up in the end. I may have been spoilt by Singapore Airlines and it may have been a one off bad experience, but serious improvement necessary.

✅ Verified Review | Casablanca to Colombo via Dubai and Male with Emirates. From Casablanca was a fantastic crew who were responsive and attentive. The flight to Colombo via Male a very different set of crew who were totally opposite.The guy serving my side of the isle never spoke to pax in a full sentence - Coffee-sugar- milk- tray up/down etc. Hardly any smiles from many crew in the economy cabin. The meal service starts very late and it takes ages for them to clear the trays. The announcements were bad and confused. Its amazing how a crew can make the difference on a flight. The stopover hotel transfer worked well and food on all flights nicely presented. ICE entertainment was fabulous. Ground staff in Casablanca was friendly and efficient.

✅ Verified Review | I chose Emirates just because they were using the A380 aircraft for the route from Singapore to Dubai. Beautiful aircraft complimented with great crew service, even in Economy Class. Excellent selection of movies in ICE system and a strong WiFi connection to keep up with the work. 7+ hours of red-eye flight and you are not feeling tired, thumbs up!

✅ Verified Review | I was lucky enough to fly Emirates from Istanbul to Dubai in December 2015. The cabin crew was very nice and friendly, the seat back screens were the biggest I have seen in economy class, and the economy toilets were quite large. I had plenty of room to move around the toilets, and they had air freshener in there. The seats were comfy with lots of leg room, and the blanket they provided was quite long. When it was dark outside, they had little "starry" lights on the roof of the cabin to mimick the night sky.

Sydney to Christchurch. Arrived about 07:45 for 10:15 scheduled departure. Upon arrival at the airport it was obvious something was up, check-in row was E, queue snaked all the way to C. It took about 40 minutes for someone from Emirates to show up, in flight attendant gear, that knew what was going on (destination immigration system down, requiring manual checking of passports, etc). Some supervisors walked around looking harried, and useless. Anyway, having done online check-in again saved some time. Overall check-in would have taken more than an hour. At check-in desk I was made to take my cameras out of carry on and put camera bag in hold (12 kgs, my partner had less so we would have been within the allowance of twice 7 kgs but got "it is for your safety" lines, full flight etc), never had to do that. Anyway my lenses survived the trip. What was worse is that rules seemed totally inconsistent in terms of application. Hold luggage we had no more than 2/3 of our 32 kgs each allowance. Onboard service in line with Emirates reputation, in terms of quality of seating (Boeing 777-300 with ten across) food, friendly attendants, 13 languages across them). Upon arrival in NZ very surprised with both passport control and customs/ quarantine being so friendly compared to Sydney Airport.

My Emirates route was Hamburg to Bangkok via Dubai, connecting to Yangon with Bangkok Airways. Hamburg to Dubai was delayed so I needed to rush to the other Gate which was unfortunately in another Terminal. From the stopover time of about 1.5 hrs I had left before boarding 20 mins. The rest of the time was the Bus from a parking position to the Gate, which took 25 mins. The flight from DBX to BKK was delayed as well, so again from around 1.5 hrs stop over was only 40 mins left until departure. There again I needed to run from the arrival gate to the departure gate, passing security once again, I made to be at the depature gate about 5 min before depature, luckily Bangkok Airways was waiting so I could take the flight. Arriving in Yangon, my luggage was lost in Bangkok due to the short stopover time. To get the paperwork done at the airport was a kind of journey, but it arrived in my hotel in the evening. The service on board is okay, nothing special. Mostly the staff was friendly and if you ask for drinks they will bring it to you. However it takes forever until they clean up the trays from the seat, which was not acceptable. Normally the stopover times were more then sufficient, however all of them ended up to be in a rush or to run through the airport to catch the next flight. Dubai Airport looks nice, but is very badly organized, and this for a new Airport! I know Emirates can be cheap, but I prefer to have a smooth journey and not to be in hurry all the time.

The business class on the A380 is one of the best business class seats in my opinion. I love the layout of the cabin, the privacy especially if you select the rows which have the seat right next to the window, plenty of storage space, and great IFE. The food option was tremendous. My only complaint, like on several of my recent flights with Emirates, is that the onboard wifi works terribly. It was painstakingly slow and a complete waste of even my $1!

We flew Emirates on Feb 14 on A380 from Dulles, Washington, DC to Dubai then on a B777 to Delhi. A380 is very quiet and a much smoother ride since it flies at a higher altitude. All flights were on time but the quality of service is not the same, they used to have a drink service before dinner or lunch which does not happen anymore. Now they bring the lunch and dinner followed by drinks. Washington to Dubai leg, service was much better than Dubai to Delhi leg. Still a pretty good airline and good service. We left Delhi on Feb 27 to spend 4 days in Dubai, back to USA on 2 March, 2016, we experienced a similar service.