Emirates

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2356 reviews
5/10
4 star Skytrax Rating
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9/10

"staff very pleasant and helpful"

(United Kingdom)

Verified Review | My first time flying Emirates Business on A380 from Dubai to Manchester. I was impressed from the start. Went up to the business lounge - lots of comfortable seating and delicious food and drink available. Went straight to airplane from lounge. My seat was at the back of the section. There was a male passenger in the seat over the aisle and I must admit I felt very exposed and too close to him. Luckily there were several empty seats so I moved to a window seat - this time seat over aisle was unoccupied. Seat was very easy to move and very comfortable. Later I was offered a mattress but didn't need it. Staff very pleasant and helpful although during the flight I did ask for a drink of hot water which I never received. Meal served on white cloth. China by Royal Doulton. It felt lovely to drink out of a porcelain mug. Food was ok - better than Economy of course. I was able to have my choice but I think I chose wrongly. Later I had afternoon tea - bread had dried out but fillings very pleasant - much better than economy's which are sometimes inedible. Nice big screen to watch. I visited the bar area which was fun. Lots of tasty morsels to try there as well as drinks.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDXB to MAN
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"service was faultless"

(United Kingdom)

Verified Review | Manchester to Mauritius via Dubai with Emirates. Never flown with them before but would definitely do again. Customer service was faultless, the space on the plane was plenty and entertainment fantastic. Eat and drink as much as you want - a fantastic airline with great staff. Terminal 3 at Dubai is just for Emirates and the airport itself is like a small city with so much to do and see.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMAN to MRU via DXB
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"as good as you can get"

(Australia)

Verified Review | Perth to Prague via Dubai with Emirates on Qantas tickets to get the QF points and status credits. We always work this way. Typical Emirates business class, that is to say pretty much as good as you can get. The A380 from Perth to Dubai was a very early model and starting to show its age, but still everything was up to standard and sleep was easy. New Perth lounge does get a bit crowded when the A380 is leaving and lack of pyjamas on overnight flight a minor issue, but still would not fly with anyone else to Europe.
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RoutePER to PRG via DXB
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"difficult to depart on time"

(Belgium)

Verified Review | Have flown Amsterdam to Dubai roundtrips with Emirates A380s since they started the route. Seat, IFE and overall cabin comfort remain top in class. Catering has recently improved, quality of the FAs is still erratic, but Emirates find it increasingly difficult to depart on time, both in AMS and DXB. When departure is delayed by more than 45min it is not possible to catch-up during the flight as the sector is not long enough. Turnaround time in Amsterdam is very short, and thus departure time suffers quickly when the inbound flight is delayed. Not sure why leaving Dubai on time is so difficult, but according to announcements made by cabin staff it is often due to passengers arriving late at the gate.
AircraftA380
Type Of TravellerBusiness
Seat TypeFirst Class
RouteAMS to DXB
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"a near private seat"

(United Kingdom)

Flew London Heathrow to Dubai. Outstanding. Comments apply both ways. First time on an A380 and also first in Emirates business class. Normally fly with BA but for various reasons decided to give Emirates a go and very glad I did. Speedy check-in and straight into a very quiet and large lounge at LHR T3 with excellent food and beverage. Boarding straight from lounge onto top deck of A380. Had 3 aisle seats for the family, noticeable that Emirates have narrowed the aisle to allow for the wider seating arrangements. Very nice to have a near private seat and no neighbour, nice touch having the soft drink mini bar at each seat, and lots of good accessible storage. Seat took a little getting used to, I prefer being able to put my feet on the floor rather than on a foot rest and when lying flat out the shape of the seat in front encroaches where your legs go so means for taller people you have to adjust your position in the seat to be comfortable. The food was excellent, best I have had on board in 20 plus years and the crew were friendly and worked hard (I had slight concerns before flying as reputation is Emirates can be a bit hit and miss). Nice touch was the barman taking souvenir photos on request for passengers at the bar in an old style 60s technology Polaroid type camera - quite exciting for my daughter seeing a picture appear. And yes, being able to walk down to the bar makes for a good experience. Entertainment system and screen excellent. Phone can be used, wifi slow but ok for basic browsing. Large accessible toilets that were kept spotless for the entire flight. Fast tracked though immigration and priority luggage turned up first and escorted straight to the waiting limo. Overall this trip was on a different level to any I have had for many years, I will certainly now use Emirates as carrier of choice where possible if this is the normal standard.
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteLHR to DXB
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"will try another airline"

(Australia)

Barcelona to Sydney via Dubai with Emirates. The A380 in economy is roomy enough but service was again found wanting after meal service. Dubai won't allow liquids of more than 100ml past the boarding gate area so you rely on being provided enough water inflight. This I found near impossible and with my annoying dry cough I needed the liquid. I tried repeatedly to hail a passing staff member only to be ignored. Never before have I pressed the assistance button but when a staff member finally responded it was with an impatient look but she eventually brought a mouthful of water in a plastic cup. Hardly enough to keep well hydrated. When disembarking I spotted a water fountain with cups down the front end of economy I could have used, had I been able to get past the two large men sound asleep beside me - the perils of the window seat. I will try another airline for my next trip.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBCN to SYD via DXB
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"maybe expected too much"

(United Kingdom)

Manchester to Dubai with Emirates. It was disappointing - paid to upgrade to business class and maybe expected too much. After queuing for check in we were immediately welcomed by the staff saying "You are on a saver business ticket so you can't use the lounge". Yes we knew that, but thankyou for making us feel so welcome. Onboard we settled into row 18 in the lovely A380 seats. The cabin supervisor was coming through welcoming people onboard - she clearly missed us out and carried on. No smile or hello. We hadn't paid enough, obviously. Next my husbands seat did not recline or indeed move. The centre partition was jammed half way down. The cabin supervisor came over and shrugged. We will reset the seat and see what happens - it got stuck half way to lie flat. We changed seats off our own back but the only seats available together were in row 26 infront of the rowdy men's pub area (inflight bar). If you want a peaceful flight don't sit in the rear section. It's like lying down at a party. The food service started - they took our orders early on but oh dear, our choices weren't available. No apology even though they would have known that already at time of taking the order. The food we got was lovely but really - back row problem in any class obviously. After being at the party a while, listening to some loud stories and eating something we didn't really want we found yet 2 more individual seats further down the cabin to try and sleep. It was shoddy the whole trip. Downstairs it was half full and people no doubt had 3 seats each anyway. We upgraded not for the food but to lie down and be more comfortable. I guess we got that bit eventually but at a price we personally wouldn't pay for in the future.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMAN to DXB
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"service was prompt"

(Singapore)

Verified Review | Flew Emirates from Melbourne to Singapore. Check-in and boarding was a breeze as boarding was done according to zones (seat numbers) which prevented crowding at the boarding gate. In-flight entertainment was great with a wide selection of movies that were relatively new, and it kept me occupied for the entire 8 hour flight from Melbourne to Singapore. Food was great, service was prompt and crew were friendly. Enjoyed this flight alot.
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMEL to SIN
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"service and meals good"

(Zambia)

Verified Review | Lusaka - Beijing return via Dubai with Emirates. All flights departed and arrived on time. Service and meals good. Ticket price was very good, under $700 return. No one can beat the Emirates in-flight entertainment. Connection time in Dubai was 4 hours out and 5 hours back, received meal vouchers for both legs of the journey when checking in. Increased checked baggage allowance, now 2 x 23 kg, was great. Check in online very easy with free seat selection. NB: if you require a visa for the country you are traveling too, you can still check in on line but will not be able to print your boarding pass as the check in counter must first verify your visa.
AircraftBoeing 777-300ER and A380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLUN to PEK via DXB
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"excellent hard working Cabin Crew"

(United Kingdom)

Flew Bangkok to London via Dubai with Emirates. Very long check in queue at Bangkok, a queue that barely moved for 2 hours, possibly a computer problem but efficient when I reached the desk. Excellent hard working Cabin Crew on both legs. Slightly odd to get breakfast on a night flight on the first leg, but the lunch from Dubai to London was lovely Salmon with rice, and my wine glass was kept full for 6 hours by the lovely crew.
AircraftBoeing 777, A380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBKK to LHR via DXB
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes