Emirates

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1471 reviews
6/10
4 star Skytrax Rating
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2/10

Emirates customer review

(United Kingdom)

We travelled from Perth to Manchester via Dubai. Perth to Dubai was ok. Dubai to Manchester was a disgrace. There were 3 choices of food on the menu beef chicken curry or a seafood dish. Our choice was beef we were told there was none left. I don't eat curry and seafood is a definitely no no on a flight. I was offered a vegetarian option which was inedible. 2 hours into the flight which was 5pm all the lights went out and the blinds came down.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Emirates customer review

(Russian Federation)

We flew from Dubai (DXB) to Moscow (DME) on April 6th economy class while our flight had been scheduled on April 5th. airline changed aircraft Airbus-380 to Boing-777 3 hours before departure without any notification. Airport check-in machine was returning error during our attempts no information at check-in desks. Not all passengers could get their seats because of B777 smaller capacity. However airline provided hotel meal and extra round-trip ticket. Flight was on-time. Flight was not very good they ran out of food choices and food quality was awful. Overall service become worse.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Emirates customer review

(Australia)

The measure of an airline is how they behave when things are not going right. My experience of this airline is that they tell lies and are a disorganized rabble. They were 2 hours late out of Sydney which they blamed on the late arrival of the plane however as the flight was leaving at 6.00 am and there is a curfew in Sydney this was not true. We were told on check in that they would make up time in the air which they did not. We were told they would make the connecting flights wait in Dubai which they did not. The ground staff at Dubai were unprepared and uninformed as to what was planned for us. I will not use this airline again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Emirates customer review

(United States)

Flew from JFK to Dubai in March 2014 with final destination Lahore Pakistan. Liked the new A380 but economy seats are not comfortable as compared to 777. The worst part is window seats are useless because A380 double window distance is too wide to enjoy looking outside. The meal service was terrible both ways. Only 3 distinct ethnic foods in menu and usually then ran out off some of them (usually what I liked). I complained and was told that its very difficult to serve 400+ economy passengers and take care all of their food types. I was dismayed by the answer. Their 777 from Dubai to Lahore was old. I usually fly using PIA which is a direct flight from JFK to Lahore. Unless I want to see Dubai or this route is short I will never use Emirates to go to Pakistan. Don't see any major difference. PIA is not bad at all when you actually compare with Emirates.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Emirates customer review

(United Kingdom)

Manchester to Perth business class. Experience from Manchester to Dubai was very disappointing. Boarding was chaotic and very disorganised the service from the young male attendants very poor. They had run out of my food choice and the business section was almost empty. The food I was given the seafood stew was inedible. The TV did not work a lady did move me but that was just an hour before we landed. All in all a bad experience. Considering the cost of the flight I have travelled with Emirates in economy and the service was better. Flight from Dubai to Perth was better the attendants were excellent - what a difference that made.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Emirates customer review

(United States)

Washington Dulles (IAD) direct to Dubai. I have no complaints at all for this flight. My complaint comes from my return. Was at the airport (Dubai) 3 hours early. No problem going through security. I will just skip to the problem. Poor communication. We were delayed 7 hours yes 7 hours and no one to tell us anything. We sat on the plane for 3 hours before we were told the plane was being taken out of service. Sat at the gate for another 3 hours and still no word. We finally heard from passengers that had been inquiring that we needed to be at gate B32 from B18 and the plane will depart in an hour. Really. No one from the airlines said a word. Once we got on board there weren't any problems. Communication is key.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Emirates customer review

(United Kingdom)

We flew from Heathrow to Dubai on an Airbus 380 early in December 2013 on this trip they ran out of food choices and I was told that I could not get the chicken that I had asked for. The flight crew were harassed and totally disorganized. When we few back in March 2014 exactly the same thing happened - sorry we have run out of the choice you asked for on the menu. Also my headphones were not working after having had the light on for about two hours I eventually got up and went to the crew to ask for another one. Emirates prides itself on good service and this was not the case on the Airbus. We flew from Dubai to Johannesburg and back on a 777 and I cannot fault the service on these planes.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Emirates customer review

(Australia)

Flew BNE-DXR-LHR and return on A380 all legs. I had great crew on every single leg who were friendly and attended to our wants at all times. In between meal services we were constantly supplied with water/juice. All legs bar one departed on or close to time (dep LHR one hour late but arrived pretty much on time to DXB). My only complaint would be the lack of leg room in economy class and the bottom part of the seat was a bit too soft. Seat width was fine and meals were just above the average for economy class Would recommend Emirates economy for a competitive price and decent service as long as you remember if you want top shelf seats and service to fly business or first! Wifi service is non existent/very hard to connect to in DXB which isn't an emirates thing but does reflect on them as it's their home airport.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Emirates customer review

(Poland)

Good flights WAW-DXB-NRT. WAW-NRT not so full with amazing staff DXB-BRT full but ok (good ICE great food). Inflight Entertainment on WAW-DXB is not so good as this is old A330 plane. But this sector is not so long. FAs were attentive to "call" button and soft drinks were served repetitively between main meals (and it was not problem to get a beer if you ask and wait a minute).
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Emirates customer review

(France)

Travelled business class from Sydney to Lyon - a long flight. All was very good A380 very comfortable seats and plenty of room. No delays. Food was OK have had better on another airline. Main issue is that I had to wait about 20 minutes for a toilet as the staff were changing in there!! Not good enough when you are paying extra for business class! Otherwise the flight was excellent.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes