Emirates

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2345 reviews
5/10
4 star Skytrax Rating
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4/10

"poor seating, very cramped"

(South Africa)

A nightmare journey from Dubai to Cape Town with Emirates. Poor seating, very cramped, air crew unfriendly. Captain spent 5 mins telling us that the crew were award winning. I was last off the flight as I was pretty loaded up, no help from the staff as they stood watching me. Would never fly this airline again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to CPT via DXB
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"staff seemed stressed out"

(United States)

Houston to Trivandrum via Dubai with Emirates. I had a 2 hour lay over in Dubai, and had plans to shop for a couple of things from the duty free. However due to the delayed take off, I was sprinting through Dubai airport in order to not miss my flight to Houston, reaching it just 3 mins before the gate closed. Such a delay is not my first experience with Emirates. Staff onboard were just okay except one - the rest of them all seemed stressed out. The economy class seats are extremely uncomfortable for a 16+ hours long flight. Non-spacious and no leg space. Inflight entetainment is nice, but that is the least of my concerns, I do not wish to fly with Emirates again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIAH to TRV via DXB
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"felt completely let down"

(United States)

Verified Review | Dallas to Bangalore return via Dubai. When i booked my ticket on the Emirates website it was clearly mentioned that the Dallas flights would be on their A380 aircraft. I was excited to fly on Emirates and try out their new amenities in the Business cabin including the bar and space to move around. However on the day of the journey I find out that instead of the A380 the aircraft was now a Boeing 777-300ER. A much smaller plane. Instead of the spacious and luxurious Business cabin they had changed our seats - it was now 2-3-2 with some of the business seats having no direct aisle access. I was in the window seat so was stuck trying to get to the aisle on both legs of my journey. The seats seemed a bit worn out, the IFE control a bit heavy and clunky and it was not a lie-flat seat, which on such a long journey is a huge problem. I hated the trip and felt completely let down. If they had not indicated that this was going to be a A380 I would never have flown with them and given them my money. Emirates then did an about face when I contacted them via email saying its well within their rights to change equipment and not inform passengers! Really for all their big hue and cry of looking out for passengers its pretty obvious that they could not care less. Not even a decent apology for pulling the old bait and switch and then feigning ignorance.
AircraftBoeing 777-300ER
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteDFW to BLR via DXB
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"seat very good and comfortable"

(Indonesia)

Verified Review | The flight from Bangkok to Dubai was very smooth and easy. First time enter the aircraft it was too warm in cabin, no AC I guess, when you sit on your seat you must turn on your own cooler. It happened also when I continue from Dubai to Paris. The cabin crew was friendly and they are busy so take time if you request something. The food is not special, the toilet is clean. And when 30 minutes before landing the cabin crew will take your blanket and headset, and that make me uncomfortable, I think they shouldn't do that. And for seat in economy it was very good and comfortable.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBKK to CDG via DXB
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"timing of meals senseless"

(United Kingdom)

Verified Review | Cape Town to Dubai. The timing of the meals on this 9-hour overnight flight was senseless. Firstly, it took them 3 hours to serve supper, by which time I'd lost interest and gone to sleep. Then, they woke me up 3.5 hours before landing for breakfast, which I also declined because of poor timing. So, there was only a two-hour window when the cabin didn't smell like a restaurant.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteCPT to DXB
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"entertainment system is superb"

(United Kingdom)

Flew Emirates from Manchester to Kuala Lumpur via Dubai. 2 hours delay at Manchester, but once in the air a very pleasant flight food was of a good quality and the entertainment system is superb. 2 hour delay at Dubai, sat on plane for an hour, to be taken off because flight crew had passed their hours, a further 2 hour delay, but to be honest they handled it well, we were fed and watered and I can think of worst airports to be stuck in. B777 not as comfortable as A380 because of 3x4x3 configuration. Return flights were on time and food excellent.
AircraftA380, Boeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMAN to KUL via DXB
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"were upgraded to business class"

(Australia)

Verified Review | Nice to Adelaide via Dubai. From Nice to Dubai we were in Economy class and had the best service from the Steward looking after us. Comparing to other airlines we had bit more leg room and the seats were comfy. From Dubai to Adelaide we were upgraded to business class. What a treat. It was amazing, and staff wonderful, extremely professional. My husband and I will give a 10 out of 10 from service to facilities.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNCE to ADL via DXB
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"never fly with Emirates again"

(United Kingdom)

Verified Review | London to Johannesburg via Dubai. It was our first flight with Emirates and we had high expectations . Although our seats had been booked prior to arrival at the airport we were advised to change them by the check in clerk who said we would have four seats between two of us in one particular row. This was not so. Although we passed one man who was stretched out across several seats to himself, the two other seats in our new row were occupied by the largest lady on the aircraft plus her hand luggage. It happened to be my birthday on the day that we flew and I must say it spoiled my birthday somewhat. When we flew two days later from Dubai to Johannesburg, boarding staff asked how my birthday had gone, I replied that since she had brought it up it had been spoiled by the events during the previous flight. I was then told to request a particular row on this flight where we could have better seats as some way of recompense. When we boarded the plane once again, we were let down and the seats were not available. I tweeted and complained formally to Emirates about this. It actually took them 32 days to reply and that was after prompting and more tweeting. Many tweets and private messages on Twitter were actually ignored. When we eventually received a response it was disappointing and did not even refer to the fact that one passenger had four seats to himself. I have never come across such poor customer service to be frank. We certainly would never fly with Emirates again.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to JNB via DXB
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"the service has gone down"

(Portugal)

Verified Review | Lisbon to Bangkok return via Dubai. First Leg of the flight happy that was on time out of Lisbon, early on Dubai short connection so it was good, the flight crew was fantastic on that leg. Second leg from Dubai to Bangkok I must say that I am starting to hate the A380-800 - many people not sufficient capacity from the crew, imagine get a meal and only 45 minutes later something to drink. Second part of the journey Bangkok to Dubai with a flight coming from Hong Kong seats assigned could you imagine all dirty, made me sit on them until other place was free, it was really dirty, in the end after some complaint got me a place on the rear of the plane - at least the plane was half full so could stretch a little and sleep all the way. Final leg to Lisbon on my favorite Boeing 777 because it has a fantastic last three rows with 2 places and lots of space. I have travelled a lot by Emirates but somehow the difference to others is not that much right now, going to try Qatar Airways the next trip. Not happy, the service has gone down.
AircraftBoeing 777-300ER / A380-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLIS to BKK via DXB
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"not worth the extra money"

(United Kingdom)

Verified Review | I have been flying with Emirates for business and leisure for over 10 years and have only flown Economy class where I have found the service to be of excellent standards. Recently I was offered the option to upgrade to business class and I decided to pay the additional premium. The service I received during my flight was disappointing, and quite substandard. Dubai to Manchester the journey began really well. After 15 minutes into the flight my TV and all electrical equipment failed to work which meant I couldn't not watch TV, close the blinds or switch off the overhead light. I made the cabin staff aware of this and was advised that she would reset the TV and this would resolve the issue. One hour had passed and none of the faults had been fixed. On my way to the toilets, I raised the concern once again and was advised that the reset would be done again and that it should resolve the issue. I sat patiently waiting throughout the meal service without any form of entertainment. I then decided to lay back my seat and get some rest and was constantly annoyed by the overhead light which I could not turn off. 2 hours had passed and a second cabin staff came by asking me to leave my seat so she could reset the electrical switches which were located under my seat. This was done twice without any positive result. The service I received in business class became anything but relaxing. Almost 3.5 hours into the flight and half way through my journey I was offered the chance to move to another seat which I found unacceptable and a little too late in the day. I emailed the customer affairs department and they offered me 25,000 air miles which amount to nothing. I cannot even get an upgrade! Really disappointed with Emirates and the way they have dealt with this. I do not recommend flying Emirates Business class, really not worth the extra money you pay. If you have an issue on the flight don't count on dealing with their complaints team after as they wont offer you anything, try and get what you want while your on the flight.
AircraftA380
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteDXB to MAN
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes