Emirates

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2345 reviews
5/10
4 star Skytrax Rating
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9/10

"Emirates, you could have done better"

(United Kingdom)

Verified Review | Bangkok to London via Dubai. Emirates is one of our favourite airlines. We have flown economy with them several times to Asia as well as to South Africa. We like their service, find the seats comfortable and have never experienced problems with the excellent ICE system. I hardly ever sleep on planes and find it comforting to have so much good entertainment during the long flights. We like the food. We have always had good experience with check-in, boarding and disembarkment. So when I had an accident during our last trip to Thailand and broke my ankle, I was fitted with an Aircast so that I could fly home. My insurance was taking care of everything but the one thing they refused, no matter how many times I asked or even with a written statement from my doctor, was to upgrade my husband so that he could be by my side during the long and uncomfortable journey home. I was unable to walk unaided and therefore needed personal assistance. I was upgraded to Business Class, which would have been a great experience under any other circumstances. As it was I daren't eat or drink much of what was on offer (all looked delicious) out of fear of being caught short bathroom wise. The Bangkok to Dubai leg in Business Class was full admittedly, but the Dubai to Gatwick leg was only half occupied. Rather petty to insist my husband sits downstairs leaving his injured wife on her own upstairs. Come on Emirates, you could have done better.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBKK to LGW via DXB
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"my mother was left unattended"

(Australia)

Verified Review | My mother was flying from Rome to Melbourne via Dubai. Being an elderly person she can't walk for too long and she can't speak English, therefore we requested assistance with wheelchair access, which was all confirmed. However when she arrived in Dubai, my mother was left unattended, no one picked her up, no one gave her instructions, she had to make her own way to the next terminal fearing she wasn't able to make it, and we all know how big Dubai Airport is. She arrived in Melbourne exhausted and very stressed because of what happened to her in Dubai. She's an elderly women and very anxious to go back home in February, because she is fearing she could be left alone in Dubai again. I'm very disappointed about this event.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFCO to MEL via DXB
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"a great selection of movies"

(Greece)

Verified Review | Flew with Emirates from Athens to Cebu via Dubai for our Christmas holidays. All four flights were on Boeing 777-300ER. Three out of four were on dated aircraft, the touchscreen small and the 3x4x3 seat configuration made the flights unpleasant. On the other side, the ICE system was excellent, with a great selection of movies, documentaries and games.The food was above average. The FA's were efficient, very helpful and with a smile. On the outbound flight, we had a 9 hour layover in Dubai, so the airline provided us a free hotel at the in Copthorne airport hotel, just 5 mins drive from the airport, with breakfast included. I coose Emirates because it was the airline with a straight flight to Cebu from the Gulf without a layover in Manila. I would recommend Emirates, but i think Qatar Airways is a better choice.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteATH to CEB via DXB
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"Not good service"

(United Kingdom)

Verified Review | Manchester to Dubai. Having flown before with Emirates and on the A380 business class this was our choice for our family holiday. On being shown our seats (very last ones in front of the bar) we noticed the ICE system wasn't working. We pointed this out and the crew said they needed to reboot it - this was done on take off but failed and wiped out more screens! As it was the night flight we decided just to sleep but to our horror the bed didn't work. This was sorted out but we were left with no ICE system. Staff said they'd report it and contact customer service when back home. The response was simple, no refund and we were offered some air miles! Not good service.
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteMAN to DXB
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"overall I was disappointed"

(Kuwait)

Verified Review | I took a first class ticket Dubai to Kuwait, but overall I was disappointed with the experience. First, my chauffeur driver never informed the hotel that he was waiting for me outside as I instructed EK to do so via my telephone conversation in Dubai. I had no idea he was waiting for me outside. The first class check-in experience was not as tremendous as I anticipated. Basically there was attention given to me, but I never felt like a first class passenger. They let me check-in in the express check-in counter as opposed to the first class counter. The food and service provided in the first class lounge in concourse A is unacceptable. Not only was the food tasteless, but it takes a very long time to prepare something for me from a la carte menu. For example, it took approximately 10 - 15 minutes to provide me my club sandwich, and 15 - 20 minutes to provide me the "um ali" sweet. All this while the lounge was empty. While I was waiting for my food the waiter asked me what I wanted to drink and I told him water, he kept goofing around and I chased him until he gave me my water. This is unacceptable for first class service. During boarding business class passengers entered door 1A with us as opposed to door 2A, thus ruining the exclusive experience of first class. Upon disembark, business class passengers were trying to skip queue and leave the aircraft before first class passengers do. I will not be flying Emirates first class again and will look for alternatives such as Qatar Airways.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteDXB to KWI
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"sound a bit like a spoiled brat"

(United Kingdom)

Verified Review | Mumbai to London via Dubai. Wasn't the greatest experience with Emirates - check in was a headache. We were 8 kilos overweight between two of us and they charged us for the excess. Boarding was fine and seats comfortable but they feel a little claustrophobic. The staff were good. My wife was charmed by her attendant but I got the feeling my attendant thought she was doing me a favour by serving me. It doesn't cost any thing and takes minimal effort to smile when talking to a customer. Meals were only served within a timeslot so you couldn't eat when you wanted to and weren't really up to expectations. The champagne wasn't served cold enough. I had to return 3 glasses and in the end I went to the bar myself to make sure. The bar itself was a bit of a disappointment but maybe we were too tired to appreciate it. The seat has an area with a selection of soft drinks which you can access yourself. Unfortunately its protective frame needed two arms to prise up and then the drinks weren't cold so I had to call for ice. The entertainment system was a bit tricky to operate and took a little while to work the IFE. The upper deck of business class probably had 100 passengers in total and felt a little overwhelming. I felt that there were not enough attendants for the number they were taking care of. There were 4 loos between us but the loos were just a bit larger than the economy toilets and disappointing. I couldn't use one because it was too messed up. When we landed no attendant offered to help my wife with her luggage from the overhead locker but it was nice to have our own upper deck exit way. On reading through this I do sound a bit like a spoiled brat and complaining over small things. But if some airlines can get these right so why not Emirates? The entire business and first class were sold out on every leg we travelled so they have plenty of customers who are happy with Emirates product.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBOM to LHR via DXB
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"distinctly average experience"

(United Kingdom)

Verified Review | This was the 2nd leg of our journey from Gatwick to Ho Chi Minh City with Emirates, the first having been on a A380. We arrived in the morning local time and left in the morning local time. The food on the first leg was ok - not brilliant, but not awful just average. When we got on the next flight we were served a seafood lunch, at 9 am (ish) local time or 6 am as per our body clocks. Needless to say it remained untouched. Can't fathom why a lunch was served so early in the day. The bus from terminal to plane was extraordinarily long and seemed to take for ever but was most definitely at least 20-25 mins. The aircraft itself was definitely very dated and the seats far from the best. All in all it was a distinctly average experience and isn't likely to encourage us to use Emirates in the future. Having said all of that it was relatively cheap for Business class so I guess in this instance you sort of get what you pay for. (Best food to date was on ANA, best seats on Qantas A380)
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteDXB to SGN
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"does nothing even on feedback"

(United States)

Verified Review | San Francisco to Kolkata via Dubai. Dubai happens to be a great midpoint between San Francisco and India and is also a nice city. I have flown many times with Emirates business class from SFO to India, via Dubai. however my last flight with them in September was the worst and that is what this review is about. Really bad food on the flights - so much so that for much of the flight I stayed hungry. I am not particularly finicky about food. This is not an issue with Dubai to India (shorter flight) but a real issue for SFO to DXB. On this occasion I swapped my Business class seat with my wife's economy class. Extremely rude staff, started an argument whether I can visit my wife in business class. This was lodged as a complaint with Emirates but I did not hear anything in the last 3 months. So rude staff, and ineffective management that does nothing even on feedback. Wife was pregnant and unwell, threw up on the flight in the Business class seat and requested that I be called from the economy section for a few minutes. The confused staff bumbled around for a few minutes and did nothing.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSFO to CCU via DXB
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"Qatar Airways way better"

(United States)

Verified Review | New York to Chennai via Dubai. Went in with great expectations, but it was an average experience. Flight from JFK to Dubai was okay but the flight from Dubai to Chennai was worse. IFE was not so responsive and did not have extensive collection. Food was just okay (opted for asian vegetarian). I am a pure vegetarian and I pre ordered it while booking tickets. But crew told vegetarian meal was not available when coming to me and then I have to argue with them to get my vegetarian meal. Overall average experience for a world class airline - I had been in Qatar Airways before and it was way better.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJFK to MAA via DXB
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"very attentive and helpful"

(United States)

Verified Review | I recently traveled from Singapore to New York Via Dubai on Emirates. This was my third time flying with Emirates, and the service did not change. The cabin crew was very attentive and helpful. The ICE entertainment system is still one of the best airline entertainment systems. Economy class in the A380 is one of the best aircraft when it comes to economy travel. Very spacious and comfortable. The food was excellent, and the presentation was traditional but effective. I would recommend Emirates.
AircraftA380-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSIN to JFK via DXB
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes