Emirates

✅ Verified Review | Taipei to Budapest via Dubai. I experienced excellent service. The first leg from Taipei to Dubai was comfortable without any complication, and despite of the late time, the crew was friendly and talkative. Inflight entertainment is still one of the best I have experienced and now there is even a little tiny amount of free WiFi (up to 10Mb) to use, but you can buy a 500Mb plan for 1 USD. Provided meals and the selection of drinks were marvelous. A small sanitary kit with socks, eye cover, earplugs, toothbrush and toothpaste was handed out. The only, smallish disturbance occured at Dubai Int'l due to the delay (around 40 minutes) of our connecting flight to BUD.

✅ Verified Review | Manchester to Dubai return on A380. A fantastic plane and superior to the 777 product, the seats are a lot more comfotable, you can actually put your feet under the chairs in front to stretch out. In flight entertainment is outstanding, the flight attendants worked hard, plenty of drinks brought around. On outbound flight we were served a full meal at around 11pm, 2 hours after take off and then a light bun and tea prior to landing, it would have been more practical to serve a more substantial breakfast. I found the quality of food good, my only dissappointment with them is the charge they have implemented to choose seats, and if you're a family you may feel compelled to pay so you can sit together. However 48 hours prior to check in it is free, and I found plenty of seating available. Overall very pleased with the economy product, its a shame that european airlines cannot match the likes of Emirates and Qatar Airways on price and quality.

✅ Verified Review | Khartoum to Rome via Dubai. Very pleasant flying experience with Emirates. Seats were very comfortable and food was very good. The cabin crew very kind and attentive. On my way back to KRT, I had a long stopover in Dubai and Emirates provided accommodation very close to the airport. The transfer service to and from the hotel was efficient and fast and I was able to rest before continuing my journey to Khartoum. In addition, the fare was very cheap. I will fly with Emirates again.

✅ Verified Review | Kuala Lumpur to Milan via Dubai. This was my first time taking Emirates for my yearly Milan trip. Inflight service varied from one sector to another. From Kuala Lumpur to Dubai, the inflight service and food were excellent, not to mention sitting on the A380 Business Class seat was really comfortable with lots of privacy. However, the onward flight from Dubai to Milan Malpensa was not on par to the previous one. Service was ad hoc and food wasn't good plus the Boeing 777-300ER Business Class seats with configuration of 2-3-2 wasn't comfortable at all, even with mattress provided. Emirates is OK but not as good as Singapore Airlines or ANA.

✅ Verified Review | Dubai to Warsaw on May 4th 2017. We were boarded on bus which supposed to take us to the plane, and waited inside closed bus for 40 minutes with no information. Bus driver didn't spoke English. Doors were closed all that time due to safety reasons. After 40 min we entered plane which was apparently not prepared. Cabin temperature was very hot. After 10 minutes everything shuts down on the plane. Captain said that we have another technical issue which should be solved shortly and we take off. Another 20 min passed. Engines start to work again. No changes in temperature. No one offered water. I asked two times flight attendants for water, they went away never came back. Third time I asked Senior flight attendant, he gave me little bottle. Finally air started to chill a little 3 minutes before departure. Total delay 1 hour 50 minutes. Why we were board to bus and brought to the plane if it was not ready and no staff provided clear comments what was going on. Simply to serve water for everyone would be very kind thing to do and just to clarify what is going on.

✅ Verified Review | Sydney to Copenhagen via Dubai. Have been flying with Emirates before and overall experience is ok. On a last return trip flights itself were faultless - well almost - my original seat was slightly out of the shape and I had to change seats once. However my complementary Dubai Connect overnight stay was a mess - after landing in Dubai a little over 1pm I finally got into hotel room just before 6pm. I spent all time waiting in queues. Also nobody at hotel knew how and what time I'm going to be picked up in the next morning. Next morning the Hotel staff advised me to take a taxi to the airport and that the bill will be refunded by Emirates. They were wrong - Emirates customer service basically accused me of being cheat after I requested refund for the taxi. I took a taxi but apparently I had to wait for some mysterious bus Hotel staff didn't know about - I would never request the refund in the first place if I new it will turn out this way. Basically - Emirates, don't over-promise if you can't deliver.

✅ Verified Review | Brussels to Brisbane via Dubai. Great flights with Emirates. Consistent service, with excellent seat and IFE that make the long trip to and from Australia comfortable enough. Swift transits in DXB, excellent lounges with plenty of seating. Onboard food not at the very high level that some competitors offer, but good drink services and overall a top-notch longhaul carrier. Being a Gold member, one gets upgraded every 3-4 flights which is another nice-to-have.

✅ Verified Review | Bangkok to Paris CDG via Dubai with Emirates. Very strange feeling of having travelled on 2 different airlines. Bangkok to Dubai the lounge offered great food and drinks. Seats and aircraft brand new. Flight attendants extremely nice. Food was poor with no taste, no nice wines or Champagne. Dubai to Paris CDG the seats and aircraft were worn out and dirty. Flight attendants extremely arrogant, lazy and chatting. Food was nice and original, great wines and Champagne.

✅ Verified Review | Amsterdam to Bangalore via Dubai. Until now I have always enjoyed flying Emirates. Real quality however proves itself when things go wrong. And then Emirates customer service is very low quality. On our flight to Bangalore we got delayed by more than 10 hours. First airplane was hit by lightning and had to be checked, replacement took long and when a new plane was ready and we had boarded it turned out that Bangalore airport was closed during the day due to construction works (Emirates knew this before), we had to offboard again in Dubai and wait for more than 8 hours. Except for some not too fresh rolls no help or service was provided. Customer service refused any help, for instance helping to find a hotel, a place to sleep or proper compensation. We were sent from one side of Dubai airport to another all the time. An online complaint only gets a marketing answer but no real solutions or compensation was provided. On the way back from Bangalore I had pre-booked a dietary request: Asian vegetarian. It turned out Asian vegetarian was a standard choice on this flight. By the time the trolly reached me all vegetarian meals were gone. As a vegetarian I only could chose chicken. The steward said they forgot about me and again I only could get a not too fresh roll. Again an online complaint, some vague excuses as an answer but no real compensation. So to conclude, in general Emirates is excellent, but when problems arise the services they provide are like a low cost airliner. Disappointing and I do not know if I would recommend them.

✅ Verified Review | Amsterdam to Dubai. I already have a complaint before I get into the plane. I had made a typo in his first name when booking an extra ticket for my son. There was Sterfan instead of Stefan (so letter r too much). I called Emirates to ask if this was a problem. This had to be changed, because at the airport this would cause problems and could not be changed. Cost was 47 EUR. Really absurd. This feels worse than a traffic fine because you drove 4 km too hard. I understand that this is something in the Terms & amp; Conditions state, but for me a reason not to choose for Emirates anymore.