Emirates

✅ Verified Review | Bangkok to Manchester via Dubai. When booking tickets I was asked if we'd like to pre book the seats a the cost was £20 per seat per flight, as it was a leg flight both ways this cost us £80 each. Outbound was great however before returning I was asked to contact Emirates which I did. I was told flight times and aircraft had been changed, and asked if we'd like to pre book seats - cost would be £40 each. I explained we had already done this and was put on hold, then told we couldn't have our pre booked, paid-for seats and given different seats. I complained at check in and was told I should have read the small print as I'd done it over the phone there was no mention that Emirates could change them if they wanted and that we were only actually paying to have either a window or aisle seats. We will definitely be flying with alternative airlines in future.

✅ Verified Review | Munich to Durban via Dubai. My trip to my son's wedding started with the chauffeur driver arriving late, apparently because of having been given the incorrect collection time. The flight from Durban to Dubai was comfortable and the FAs worked flat out to deal with a full flight. It was very useful to receive information on the gates for our connecting flights, before we landed. The comfortable facilities of Terminal A at Dubai made for a very pleasant wait. The boarding and flight to Munich on the A380 was seamless, with the bonus of the best chauffeur drive experience and facilities to my son's home, that I have had. The return trip from Germany to Durban was equally enjoyable and pleasant. Unfortunately, I need to mention two negative factors - the one being the ongoing poor selection of food at King Shaka International and the other being the chauffeur drive from KSIA, which I would prefer to elaborate on in a more private manner.

✅ Verified Review | Brisbane to Dubai. I am a skywards gold member and has used this airline for few years. The quality of late has been inconsistent with some sectors offering fantastic service but some offering poor service. I have noted that they don't strictly stick to skyward status while upgrading and some passengers with lower tier status get upgraded if flying in economy over more loyal passengers. I will be taking my business to another airline as they don't reward loyalty and service is not that great anymore.

✅ Verified Review | Bahrain to Nairobi via Dubai. The Emirates policy of applying excess baggage charges for items purchased in duty free on the DXB to NBO sector is arbitary. I have flown Emirates on a number of occasions and have never seen a weight scale at a departure gate in DXB. Each economy passenger was directed "as per airline policy" to weigh all cabin bags, including those containing duty free items. The response from Emirates ground staff for extra items bought in duty free was either pay the excess or return the items for a refund from the outlet. I understand the weight limits for cabin baggage from a safety perspective. However, I have not seen any objections from an ground staff when a passenger has purchased a number of duty free items in departures. Returning on the NBO to DXB sector no similar policy applied, same for the DXB to BAH leg. Emirates need to treat all passengers as people. Staff at the gate ignored my request to have the extra cabin bag, (bought in DXB duty free) loaded into the hold, one option used by some airlines. Overall, if you strip away the slick advertising of the brand summed up as "we are the best, (in our view) what you are left with is an economy service that includes food, IFE and cabin crew. My conclusion is very much "buyer beware".

✅ Verified Review | Dubai to Taipei. Great plane, shame about the seats which are so uncomfortable. Plenty of space and quiet aircraft. On board staff looks professional and courteous enough this time around but food quality is again a let down in terns of taste and choices. ICE system is always a bonus.

✅ Verified Review | I was flying from Perth to Colombo with Qantas but the flight from Singapore to Colombo is operated by Emirates. As soon as I got in the flight the crew was very friendly and even helped me with my hand luggage since I had a shoulder injury. Once the flight took of it was very hard to speak anyone in the crew. I even had to wait for more than 20 minutes for staff to answer the call bell. This was not the first time experienced this type of behaviour as my previous flight to Colombo from Perth via Dubai everyone in the crew had a huge attitude.

✅ Verified Review | This is the third time my wife and I have flown to Auckland from Glasgow, it is so easy for us flying from Glasgow missing out the UK hubs. We checked in online and arrived at the airport in plenty of time and check in was no problem. We took off on time, the meals were good and the inflight entertainment was good. We arrived at Dubai and had plenty of time to wander round the airport before our flight to Auckland. The A380 is a great aircraft, meals were good and again entertainment very good and the staff could not have been nicer. We have no complaints about Emirates and we will use them in future. My son and his wife and daughter have just flown out from Glasgow to Auckland with Emirates last week and said they had a very good flight. No complaints whatsoever.

✅ Verified Review | Madrid to Melbourne via Dubai in First class. By far the best airline I have flown. Shower onboard, good food, amazing booze and extremly good staff. Flights on time. Would highly recommend them, Dubai airport has plenty of options. First class lounge very easy way to kill a few hours.

✅ Verified Review | Athens to Dubai. I enjoyed my flight. The flight was punctual and check in and boarding was easy. The staff were very helpful and friendly and coped well with a full flight with passengers of many backgrounds. I enjoyed the meal served as well as the food and drinks served. IFE was excellent.

✅ Verified Review | A very pleasant flight with Emirates from Dubai to Dublin. A very nice continental breakfast was served after departure. The staff were very polite, friendly and efficient. The IFE worked well and was very extensive. A delicious meal was served later. I was particularly impressed by the trouble the staff took with passengers with babies.