Emirates

✅ Verified Review | Dubai to New York JFK. Emirates lost both of my bags on Friday 14th July 2017. No one has bothered to contact me to give me any updates or even admit that the bags are lost and that they are trying to find them. No one has bothered to contact me to offer compensation for the missing/lost bags. It has now been 4 days and I still am missing 1 bag which apparently they knew was missing on the 14th and sent it from Dubai. The call center has been less than helpful except for the lady that answered today. Basically it seems no one has any clue what is going on and this is really unacceptable. I have been the one chasing Emirates up - not once have they called me to update me on the status of my missing bag.

✅ Verified Review | Budapest to Kuala Lumpur via Dubai. My first flight with Emirates. Budapest to Dubai flight everything was perfect. The aircraft was clean, ICE was awesome and food was really good. The crew was smiling and were friendly. The connection in Dubai to Kuala Lumpur was quite good, only 3 hours to wait. The second flight on the A380 was as perfect - I got a lot of food. Amazing ICE, clean aircraft and good service on board.

✅ Verified Review | Sydney to Christchurch. The flight started off with a visit to the lounge, on time departure and I love that Emirates use such a great product for an International flight over the Tasman. The crew were all greeting with great enthusiasm and smiles when I entered the cabin and followed by an offering of champagne. Business Class was not full, which felt very exclusive and private. Breakfast was served after take off, and was very delicious. I love the ICE entertainment as there is so much available from movies, TV shows to games, and it's great to see that other passengers agree as Emirates won awards for it. To top it off, the crew showed great hospitality and was always willing to help.

✅ Verified Review | Booked to travel Dubai to Johor Bahru via Kuala Lumpur in August 2017. The travel agency booked me a ticket with Emirates and Malaysia Airlines. After that Malaysia Airlines changed the flight from KUL to JHB to be at the evening which means I have to wait 8 hours transit for a distance that takes just 3 hours by car, at the same time I'm going to miss my bookings there. That was a very bad experience when the travel agency tried to change the flight timings to an earlier one so that I could reach there early and take the evening connecting flight on previous day - that was rejected by Emirates as the fare I booked isn't available anymore despite there are many places in Economy class in both flights. The ticketing was done thru Emirates for all flights.

✅ Verified Review | Ahmedabad to Los Angeles return via Dubai. An additional amount was paid after few days for pre selection of seats. The seat selection was changed thereafter. A web checkin for my return journey from Los Angeles was done on 12th June. After initial food selection of Vegetarian Hindu meal while purchasing the tickets, on all 3 subsequent occasions, the seat preselection, change in seat and web check in, the meal selection of Vegetarian Hindu meal was repeatedly confirmed. After boarding the flight, the food offered to me was either Chicken/Lamb. On specifically asking for pre selected vegetarian meal, I was told by the staff that my name was not on the vegetarian list at all and was asked to wait till meal was serving was over. I was never approached again for food: vegetarian, fruits, bread or even cookies. The only food I was offered was a small Pizza & then a breakfast which was eggs/ham.

✅ Verified Review | Johannesburg to Larnaca via Dubai. I recently upgraded the first leg (JNB-LCA) of my flight en-route to Cyprus. The upgrade was from Business to First Class on the A380. I was welcomed by friendly crew members. My cabin crew attendant for my flight was excellent and he provided a meticulous service. The crew member provided me with suggestions of wine to accompany all my meals, and a tour of the upper deck. He arranged a flight deck visit upon arrival in Dubai once we parked. The food was excellent, shower is incredible and allows for a refreshing welcome into Dubai. The inflight entertainment is excellent, and the TV in first is massive. I would recommend anyone to upgrade to and/or purchase a first class ticket. It is well worth the money and experience.

✅ Verified Review | We flew from Dubai at 2.45am to Sydney and were served breakfast about 4.30am. This was a decent meal, but we were not offered anything more until 9 hrs later when the next meal was supplied, not even water. After 7 hrs I went back to the curtained area and requested some water. There were about four flight attendants chatting and laughing behind the curtains. When we flew Singapore Airlines, they could not do enough for you. Were were constantly asked if we needed water and they supplied fruit, snacks and ice creams. Very disappointed in Emirates.

✅ Verified Review | Good bye Emirates. In January I booked flights with Emirates for my wife and me, Bangkok to Rome via Dubai, returning Munich to Bangkok via Dubai. Due to endless amendments by Emirates our trip turned out to be the worst ever. One month before departure I was informed that flight time from Bangkok to Dubai has been changed. Usually not a big deal, but I would appreciate to be asked instead of putting us on a different flight. On the flight Munich – Dubai one of the flight attendant refused to offer soft drinks except orange juice and water, referring that drinks like Fanta or Coke have to be purchased at the bar. (what bar? as we were flying economy). Waiting for flight Dubai to Bangkok at the boarding area, about 15 minutes before boarding we were informed that it was changed to a different gate and new ETD will be 13:45. Right afterwards their ground staff left without further comment. We found the new gate deserted, leaving passengers for more than 2 hours alone with questions regarding connecting fights, meals or drinks. After having breakfast on the Munich to Dubai flight at around 4am, I expected at least a snack and a drink to bridge the waiting time of 2½ hours. About 20 minutes before boarding the ground staff appeared and informed that the departure will be delayed by another 10 minutes. 10 minutes later we were informed that boarding will delayed by another 10 minutes. At this stage a considerable number of passengers lost their patience and protested loudly. Finally boarding stated at 14:05 instead of 11:45, arriving at Bangkok at 23:45 instead of 21:25. Leaving us for uninformed, hungry and thirsty stranded at Dubai airport for more than 2 hours is unacceptable and contradicting with Emirates claim to be the Best Airline in the World. Under European legislation we would be eligible to a significant refund, but unfortunately we needed to book our flights in Bangkok. With the recent reduction of economy luggage allowance from 30 to 20 kgs (unless you are willing to pay extra $ for a “saver” ticket) and the implementation of a reservation fee of 25USD per person, Emirates is getting closer to traditional low cost carriers, while asking for premium rates. As a result of their new policy and the unacceptable mistreatment during our recent trip, we will avoid flying Emirates in the future.

✅ Verified Review | Singapore to Melbourne. The flight didn't start well as the departure was delayed for over an hour an no announcements were made. Once boarded we found the cabin configuration rather cramped. Lie flat beds were satisfactory but fairly hard and narrow. There is no convenient place to store small items while sleeping. Overhead lockers were good. The mainly female flight attendants were distant and in some cases unfriendly. Service was poor. Cabin supervisor was good but he couldn't be everywhere. Overall it was a very disappointing flight.

✅ Verified Review | London to Melbourne via Dubai. I am a skywards gold member for over a decade. The quality of service is a bit hit and miss. I have noted that they don't strictly stick to skyward status while upgrading and some passengers with lower tier status get upgraded if flying in economy and business over more loyal passengers. I will be considering taking my business elsewhere as they don't reward loyalty and service is not that great anymore. To add insult to injury it is now impossible to use miles to upgrade on flights out of London now!