Emirates

✅ Verified Review | Gatwick to Melbourne. This is the first time we have flown with Emirates and I cannot praise them enough. We flew from London Gatwick to Colombo via Dubai and then Colombo to Melbourne via Singapore in economy class. Ground staff at Gatwick were friendly and helpful and crew on board were attentive. Food was good and we liked having proper cutlery and not plastic. We lost an iPad on the first leg of the journey and Emirates not only answere pd our emails promptly, they actually found the iPad and flew it on to an airport of our choice, which was Melbourne. The staff in the Emirates office at Melbourne were also extremely helpful and friendly. Our flight from Colombo was delayed through no fault of Emirates but they offered reassurance and assistance and we made our connection easily with just 10 minutes to go before the gate closed. I fly twice a year to Melbourne and have flown with Air China, Royal Brunei, Quantas, and mainly Etihad and to be honest we have had no problems with any of them, but Emirates have certainly come out the best on this journey. I would highly recommend them.

✅ Verified Review | Cairo to Dubai and I requested for a wheel chair for my mother which was ok in Cairo but once I reached Dubai they bring her a wheel chair but after two minutes they said "sorry your mother name isn't listed in wheelchair request". I said it is already requested from Egypt. One very aggressive guy replied "you have to wait at least 30 Min". I requested to meet any supervisor or manager from Emirates, but they said no body available and it is your mistake, you have to check that wheelchair service include in case Emirates missed it. I called customer service (supervisor) for 45 min to complain and at the end he said "please send your complaint via email, nothing we can do for you right now". Even though after finish my trip I sent my complaint without any feed back. Totally unprofessional, careless about people, It is just brand name, but in fact nothing.

✅ Verified Review | Singapore to London return via Dubai. It's my 3rd time flying with Emirates. This time I flew from Singapore to London, transited in Dubai for 1-2 hours. Their seats and entertainment are good and comfortable. But we are not impressed by the service of the staff. When I asked for hot tea, the staff would say "you can ask my colleague later", which you have to wait till you see a staff passing by. The next staff would say the same thing to me too. We had problem checking in the return flight. But there was an error saying that check in is not possible for this flight. We immediately called Emirates but the staff said online check in is not allowed at Heathrow airport, and said we have to check in when we reach the airport the next day. When we reached the airport, we were told that our return flight was canceled. We were not informed in advance. The staff ushered us to join a long queue which we stood queueing for almost two hours! When we asked what happen, can we get another flight back to Singapore? The staff said "You will get to choose an earlier or later flight, or put up at a hotel. please talk to the next staff". The staff didn't even apologise. When we reached the counter, staff asked for our passport, focused on the computer and passed us our boarding pass for tomorrow noon. We didn't even get to choose! So we asked if there is any other option as the one she gave us need to stay another night in the hotel and the transit at Dubai airport is 10 hours. Our flight in London was delayed 14 hours and to make matters worse, the transit in dubai is 10 hours. And we were separated. We asked to get an earlier flight, but again the staff said "please talk to our staff when you reach Dubai". She also asked us to reach the airport 4 hours before boarding tomorrow. We tried to enjoy our flight to Dubai and when we reached, we asked the staff to help us get an earlier to singapore. The price I bought for the ticket is for only 1-2 hours transit. 10 hours is too much. The staff said all the flights were full, she could put us at a hotel in Dubai. We rejected, not wanting to stay another day in the hotel. The staff was then willing to help us and she managed to put us on an earlier flight and we were very thankful. The flight back to Singapore was much better, the staff greeted us amicably. Totally different from the previous crew.

✅ Verified Review | Flew Newcastle to Trivandrum via Dubai. Emirates is one of the few remaining airlines that offers a differential in Economy class. I love other airlines in Premium, Business or First but so few airlines now stand out with their Economy product. Emirates offers a fabulous economy product, the seat is comfortable, there is sufficient leg room for me at 6 foot 2. The food is good, I like being provided with a menu prior to service, a nice touch. Entertainment is the best in the sky in my experience. A free 20mb of internet browsing is extremely handy if you need to connect and do not want to spend lots of money as is the case with the relatively few airlines that offer any internet service at all. If you want more internet the prices are reasonable. Emirates crews are always in my experience excellent. My only (personal) regret about Emirates is they do not have a competitive price to fly between the UK and Brazil. Its a very long way of getting to Brazil from UK (I do this route frequently). They have such good deals to Africa and Asia I wish they would do the same for South America so I could fly with them more often!

✅ Verified Review | The basics are good and we had a good experience with Emirates from Bangkok to Düsseldorf via Dubai. Especially the newest A380's are very comfortable because the better seats and bigger IFE screens. On our outbound journy we had upper deck seats which are very nice and I do recommend to try to get a seat up there. The older A380's were a bit less comfortable and nice. The difference between the new and old(er) cabin is big, that's a shame. Food is good, sometimes we had to ask for a drink because the cabin crew wasn't walking around that frequently. The food, seat comfort and IFE was good. We experienced some things that annoyed us a little bit. The most important is the delays due to chaotic boarding processes. There was not enough dicipline to succeed the zone boarding system. Plus, the bad communication between staff and customers. Customer service told us it was no problem to link our luggage to Dubai only, and not to Düsseldorf as we planned a long layover to see Dubai. At Bangkok, the check-in agent told us if we wanted to have our luggage checked to Dubai, we had to pay an additional fee of 6800 baht each. Overall: I would recommend flying with Emirates because the comfort. If Emirates improved their communication, refurbish their older cabins, and improve the boarding processes it could be one of the best in the world.

✅ Verified Review | Flew Copenhagen to Mauritius via Dubai, EK151 and EK701. Nice experience. Especially first leg CPH-Dubai. Clean new aircraft. Good service and food. Surprisingly good legroom and comfort, the best I've experienced in economy class. Even the lavatory was clean and spacious. Lots of entertainment on big screens. Flights arrived on time or ahead of schedule. We really enjoyed our flights and will definitely use Emirates again when possible.

✅ Verified Review | Tokyo Narita to Casablanca via Dubai. I really appreciated my flight with Emirates. The seats were really comfortable and the food was very tasty. Altough the ground service was not very good. The inflight staff was helpful and kind and it was really good.

✅ Verified Review | Tokyo to Zagreb via Dubai. I will never again fly with this airline, because of the luggage allowance and inflight service. Normally airlines allow one piece of checked in luggage and one carry on when you fly intercontinental, and then they charge you per extra piece of luggage. But no Emirates allow only 30 kg checked in and 8 kg (1 piece only) carry on, everything extra is charged 100 USD per kg. Since I also had my backpack, I would only carry on that, and had to check in my two suitcases and one carry on. The flight attendants kept talking out loud in the back of the plane (I was seated in the back so could hear them the entire time). Apart from serving meals, they rarely passed through the plane to see if passengers needed anything.

✅ Verified Review | Flight from Bangkok to Dubai with Emirates is operated using an A380-800. Business Class is on the upper deck in a 1-2-1 configuration of 76 seats. Although the seat reclines to a flat bed it is very narrow and uncomfortable. The large (18) cabin crew worked hard but the service feels chaotic. Rather than work zones they work service items. There is a bar with an attendent. If you do fly business on EK A380 alone chose a window seat which a storage locker for personal items. This is not an intefrnational standard Business Class. Food quality is good. My vegitarian meal was fresh and enjoyable. Meals are served on trays, not plated. Wine is generic. A drinkable Bordeaux was offered.

✅ Verified Review | Sydney to Bangkok on 24th July 2017. Everything I expected and more. Punctual departure, warm welcome onboard followed by various crew coming by to introduce themselves and offer amenities (excellent quality PJs, leather toiletries bag) , welcome drinks etc. The suite 2A was super comfortable, shower facilities were fantastic, the food (caviar and trout) was delicious and the alcohol selection (Dom Perignon, Hennessy Paradis) impressive. The friendly crew went above and beyond, and could not have made the flight a more memorable experience. Well done Emirates.