Emirates

✅ Verified Review | London to Mauritius via Dubai. Ruined the start of our honeymoon. Flight from London was delayed by around 30 minutes which meant we missed our connecting flight, no apology from anyone and we were moved to a flight that was 6hrs 15mins later than our original one which meant we had to wait in Dubai airport for 7 hours. Emirates staff were really unhelpful and did not compensate customers in any way, apart from a cheap meal voucher. Will never fly with Emirates again. Terrible experience.

✅ Verified Review | Dubai to Mumbai. Food served extremely late just before 1 hour landing time though the flight duration was about 3 hours. No drinks before except water. We were in seatsr 84J/84K in zone C. Til our food was being served non veg food over. They served veg food. I asked for mango juice. No juice. Juice also over. Instead they served orange juice. Til i complete my dinner it was almost landing time. No time to eat properly or appreciate the food.

✅ Verified Review | Hong Kong to Geneva via Dubai. Emirates was an amazing experience. Check in went very smoothly even changed my seat to exit row. Boarded The aircraft I was welcomed by the crew from various parts of the world who attentive and very friendly. My flight was memorable one I will definitely be flying with emirates again

✅ Verified Review | Dubai to Perth. I initially travelled from Cairo to Dubai on EK 924 for which I gave an excellent review! But the flight to Perth was terrible. Staff were not even friendly nor were they interested in their passengers. I asked for a seatbelt extension and this flight attendant stood two seats away asking me to repeat what I’d said before she very unhappily went to fetch one. I did not have breakfast however lunch arrived with the Hostess telling us chicken on the menu would be 15 min late well that never arrived nor did an apology from Staff. They were standing behind the curtain and eating snacks no concern for their passengers or if they attended we felt like a nuisance so dare not ask. I tried to write a review online but that wasn’t working either. All in all they were the most miserable flight attendants I’ve ever travelled with! We only heard from the Captain and that was it! The flight itself was uneventful!

✅ Verified Review | Newark to Athens. Emirates far exceeds the services provided by US carriers. I needed to change my travel dates due to a family emergency, and the ticket agent waved the change fees, allowing me to depart for Athens within the day. The service on board both ways included two full meals, nice reusable amenity kits with shades, earplugs, socks and toothpaste/toothbrush, the seats were comfortable, and the bar service featured top-shelf brands. The in-flight entertainment system was also top notch, with cameras built in to the front of the plane to provide you with a cockpit view. Economy passengers are also offered a certain amount of free wifi, which was more than enough to communicate with friends and family on the ground to inform them of my flights progress. If all of that is not enough, Emirates allows economy passengers to check in 2 bags for free!

✅ Verified Review | Melbourne to Glasgow via Dubai. Very impressed with cleanliness, food, service and the pleasant way the cabin crew dealt with some downright stupid and rude travelers. From checking in to leaving the aircraft staff were very professional and pleasant. We misplaced one of our mobile phones and was returned to us within 24 hours. Impressive.

✅ Verified Review | The positives for Emirates is to do with the aircraft, as the A380 offers comfortable seats with adequate legroom. The list of negatives is quite big: - Crew members didn't bother to assist during embarkation resulting a really slow process. Even worse, when most passengers had to look for available cabinets to store their luggage nobody from the crew members even bothered to pretend to be interested and assist. Passengers who wanted their dinner to be accompanied with wine or beverage had to wait more than 20 minutes to be served. Long, literally long, queues at lavatories. Crew didn't assist at all. I do understand that when the not to be disturbed sticker has fallen from the seat, crew will try to wake you up in order to serve breakfast. Still that should not reach the stage where they will literally poke you and scream close to your ears. They could either open the folded tray and leave it there or let you a note that they didn't serve because you were sleeping. Having two options for dinner (when you promote yourself as top carrier) is quite limited. Saying that you have two options for dinner when the number of available portions of one is small compared to the overall number of passengers (particular flight was almost fully booked) is laughable. Some people do not eat chicken (sounds strange but I do not eat it), I can understand that due to any reasons you are out of beef (actually I do not understand it but anyway) but that does not mean that you have to force me to get your chicken dish and refuse (actually they did not refuse, just didn't bother to reply and moved on) to take it back. Cabin wifi is great as an idea. If only someone could say how to activate it on economy class.

✅ Verified Review | Cairo to Dallas via Dubai. The flight from Dubai to DFW takes approx. 16 hours, I was at seat 37 A. After take off from Dubai at 3am a meal was served, and then for approx 13 hours passengers are left without any meals only a small piece of pizza. Three hours before landing another meal was served. After the first meal normally passengers go to sleep for 3-6 hours, a meal should be served after 7 hours from take off and then the last meal 2-3 hours before landing.

✅ Verified Review | We are terribly concerned and quite upset with both the quality and quantity of the onboard meals on long distance Emirates flights. In our recent experience, there was only one meal served during our flight from Manchester to Dubai which lasted for 7 hours 30min. A tiny packet of pretzels was provided as a snack which was very inadequate and compares poorly to any other airline. There were also no sleeping kits provided which is highly unusual. On the Dubai to Kolkata flight (duration of 4 hours), the only meal provided came very late and we had to request for snacks (which were tiny packets of savoury mix) to fill in. Not to mention, the meals they provided in both flights were frugal and by far of a poor quality in comparison to any standard airline. Desserts were horrendous. We dread boarding our already booked return flight back to Manchester.

✅ Verified Review | New York JFK to Milan. As 400 passengers deplaned in Milan there were only two customs agents available for non European Union passengers. Poor planning to say the least. It took well over an hour to clear customs. By the time I tried to obtain my luggage it was missing. There was no one to check and see if the baggage removed belonged to the owner. What is the use of giving a baggage claim if it is ignored. Thus It is very easy to steal luggage from the airport in Milan. I had to rent a car for an additional day drive 100K to and from Verona, find a physician and obtain needed medications and clothes.One day of my vacation wasted. After 3 days I was informed that my baggage was found in Rome and that it would be sent to Venice where I was now staying. Emirates would not deliver it to my hotel and I had to go to the trouble and expense of traveling to the Venice airport to pick up my luggage. The second day of my vacation wasted. After obtaining my bag I was informed by Emirates that it would take at least 4 weeks to respond to my complaint. I’m sure that they just wanted me to have finished my travels to respond so that they would not have to upgrade my return travel. After 6 weeks I received a form letter that hid behind the Montreal protocol to tell me that they would pay for the clothes that I had purchased. No addressing of any issues or answer to any of my questions. My expenses and inconvenience went far beyond obtaining new clothes and Emirates which touts itself as “the greatest” fell short in its response. I cannot recommend any airline which will not enter into a dialog with an unhappy customer, address its shortcomings and fairly compensate a customer for its failures.