El Al Israel Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 296 reviews
5/10
3 star Skytrax Rating
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10/10

El Al Israel Airlines customer review

(United States)

TLV to YYZ on 767-300 old plane but everything was working ok. Bathrooms rooms were kept clean at all times. Flight was great. Food was excellent. I fly EL Al at least twice a year and always a pleasure.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

El Al Israel Airlines customer review

(Australia)

BKK-TLV-BKK. Full flight on old 747 in economy class. No alcoholic drinks served in economy class except small cup of wine before meal. Meal portions very small and not tasty at all. Entertainment was good with back seat video screens but on return flight old 767 aircraft with no back seat entertainment only large screen which could hardly see. Toilets dirty and although I complained to hostess not cleaned throughout flight. The fare was quite high and was not value for the price paid.
Seat TypeEconomy Class
Value For Money 12345
no
3/10

El Al Israel Airlines customer review

(Australia)

Economy Plus from Bangkok-Tel Aviv-Bangkok. Old planes but flight out ok however return a disaster. Invisible staff filthy toilets mediocre food and after four requests and eight hours later I was told they have no English papers on the flight. Unless there is an amazing deal on El Al I will not travel with them again.
Seat TypeEconomy Class
Value For Money 12345
no
4/10

El Al Israel Airlines customer review

(Israel)

Flew TLV-LHR 317 on Sep 3 2012. Flight was fairly full but boarding was uneventful. Food was OK although entertainment was very limited. The overhead lights on both our seats didn't work. I asked to be re-seated and there was a vacant seat across the aisle from us however the stewardess said I couldn't sit there. Instead she offered me an alternative seat further to the front of the aircraft just behind a squalling baby.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

El Al Israel Airlines customer review

(Canada)

LHR-TLV B747 Business (Upper Deck). First time with EL AL and was a little concerned given the mixed reviews on this forum. However the flight was terrific. In the upper deck in business with attentive and friendly service. Food was delicious and the Israeli wines of a high standard. Cabin clean and roomy. Only [minor] criticism was the out-dated in flight entertainment - but I am not a big fan of this anyhow and prefer to read. Overall a great experience and will fly them again.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

El Al Israel Airlines customer review

(Canada)

LHR-TLV B747 Business (Upper Deck). First time with EL AL and was a little concerned given the mixed reviews on this forum. However the flight was terrific. In the upper deck in business with attentive and friendly service. Food was delicious and the Israeli wines of a high standard. Cabin clean and roomy. Only [minor] criticism was the out-dated in flight entertainment - but I am not a big fan of this anyhow and prefer to read. Overall a great experience and will fly them again.
Seat TypeBusiness Class
Value For Money 12345
yes
10/10

El Al Israel Airlines customer review

(United States)

We allowed 3 hours for check in flying out of Tel Aviv on a non-stop to JFK. We began by entering a line for baggage screening where a lovely young man asked us 4 questions. Next we proceeded to the counter to check in our bags and get boarding passes. We were not asked a single question by the check in agent. Within 10 minutes we had cleared security and had boarding passes in hand. We then went to departures where we went through airport security normal metal detector hand luggage through a screening machine. We never encountered any type of interrogation or any rude employees. The entire process took less time and was less invasive than an airport in the states. We flew a 747 in coach row 26 three seats together on left side of plane. The seats reclined a full 8 inches comfortable for a long flight. The in flight entertainment was great. No problems with noise level or people congregating together as mentioned in several reviews the food was hot and very good. I found the airline to be very professional the flight was nice and I would fly them again.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

El Al Israel Airlines customer review

(South Africa)

Flew JNB-TLV on 14 July and return on 27 July in a B767. Aircraft relatively old but comfortable. Crew on both legs were friendly and constantly up and down the aisles offering water. Meals both breakfasts and lunches were quite tasty for airline food and the bread was served hot and really tasty. In flight entertainment was on the nearly the entire duration of the 9 hour trips. Overall a very pleasant experience.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

El Al Israel Airlines customer review

(Czech Republic)

PRG-TLV-ETH and back 1-2 times a year + a couple of other flights. Good quality natural meals especially on special orders (they are served first too). Some interesting Israeli gifts sold onboard. Disgraceful security interrogations at check-in (claiming to provide real security but probably more theatrical than secure). Generally not cheap but occasionally offering very good deals.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

El Al Israel Airlines customer review

(Israel)

Round trip TLV-Moscow. Outbound B767-300 ancient without PTV. Generous leg room and that's really the important feature. Young all female crew happy to serve. Poor quality breakfast a tiny omelette with yoghurt roll and a mystery dessert. Frequent water runs by crew. Return on a B737-800.Good leg room again no PTV again. Crew again young and friendly service with a smile. This time dinner was much better than outbound meal. Frequent water runs - every 15 minutes. One can tell cuts in inflight amenities compared to previous flights. All in all good value for money paid.
Seat TypeEconomy Class
Value For Money 12345
yes