El Al Israel Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 296 reviews
5/10
3 star Skytrax Rating
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1/10

El Al Israel Airlines customer review

(New Zealand)

I'm sure they're fine but they hardly every smile nor do they even try to speak in English. The food alright I guess but nothing compared to proper Israeli food. The entertainment is ridiculous. In a land known for ground breaking technology they have terrible choices of tv/music/movies that most English speaking people have never heard of. Movie starts once and that's it. I'm 5 foot 10 and I was squashed in the seats beyond belief for the entire time. I travelled on this airline as this is what was chosen by my travel agent - never again. I flew Air NZ from New Zealand to Hong Kong and then at the El-Al airline check we were interrogated and asked some incredibly personal questions. We then flew from Hong Kong to Israel - 33 hours in total - very disappointed indeed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

El Al Israel Airlines customer review

(New Zealand)

Cabin was dirty entertainment was a continuous loop so if you missed the start of a film you would have to continue watching because if you changed channel and watched another film you would have to watch it from the same point so you would miss the beginning. Service was poor - never came back when I requested another glass of wine and looked like they didn't want too help. They only smile if you speak Hebrew! Seats were cramped. Food was actually ok but not special - a bowl of hummus and pitta but no beer! Additional security hassles - again if you don't speak Hebrew they will give you an additional grilling in a pointless and child like way possibly searching you as well. A pointless episode as all other flights fly in to Israel without this hassle!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

El Al Israel Airlines customer review

(Australia)

Flew Bangkok - Tel Aviv LY082 and return LY081 September/October 2013. Extensive security interrogations bordering on the ridiculous. Once on board the plane was quite dated and dirty. Entertainment system was too poor to bother with. Food was reasonably good (esp. the breakfast). Onboard service was minimal and cursory (not so much unfriendly just not particularly hospitable - compared to the Thai flight BNE to BKK it was the diametric opposite). Drinks (of all kinds) were not being served regularly but only once with dinner and there was no real selection. Overall it was reminiscent of Finnair on its Helsinki-Hong Kong flights but with an older aircraft. I would suggest avoiding this airline unless you have no other choice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

El Al Israel Airlines customer review

(Canada)

YYZ-TLV-YYZ LY 030 on 8th of October LY 029 on 15th of October. Both in and outbound flights on time. Very friendly staff excellent leg room and decent sleep comfort. Plane very clean does not show its age. Entertainment has been significantly improved as now an IPad with a large movie selection is being offered. What makes these flights much better then the competition is their scheduling. Both flights are overnight and both arrive in the early morning hours in Tel Aviv and Toronto. This allows to maximize time - staff does its utmost to allow for a long "night time sleep" and jet lag is minimized. An added bonus is their very competitive pricing in Business Class.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

El Al Israel Airlines customer review

(Switzerland)

Zurich - TLV - Zurich on 737-800. Seat 23A. Seating was more comfortable and spacious than you would expect on a single-aisle aircraft. Cabin and toilets were very clean. Food was tasty generous servings and very friendly and responsive flight attendants on both flights. Alcoholic beverages offered with the meal services and frequent cabin walk-throughs with water and soft drinks throughout this 4 hour flight. Punctual departures both in Zurich and TLV. The comfort in seating and meal service was like on a long-haul aircraft. However EL AL lags behind in the entertainment business as there were only small foldout screens on the sealing. Overall I would recommend this airline to any traveler from Europe to Israel. Very friendly and uncomplicated service including the security personnel - they were very thorough yet very polite.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

El Al Israel Airlines customer review

(United Kingdom)

Flew LTN to TLV and return back to Heathrow both in business class. Flight delayed by 2 hours on the way out and was called and emailed by El Al. The lounge at Luton is nothing special food supplied by a local kosher milky restaurant. 767 was ok it's old and dated but the leg room is great. Seat in front reclines back which does encroach on your space and they give you an iPad as a tv. I travelled with a toddler and the kids meal was okay. Return back on a very fully 747 and really enjoyed the flight. Excellent cabin crew who were lovely and had no issues.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

El Al Israel Airlines customer review

(Israel)

Flight delayed more than 3 hours so I missed an important meeting. Earlier notice would have given me time to find an alternative. The staff didn't even try to help and find a solutions. The food inflight was inedible. The entertainment system was ridiculous and included a poor quality public screen. The flight price was extremely high compare to the value.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

El Al Israel Airlines customer review

(Israel)

Tel Aviv-Munich-Tel Aviv and Tel Aviv-Milan-Tel Aviv. Captain was very nice and welcoming like all flight attendants. The meal was ok. Flew with old Boeing 767-300ER and Boeing 737-800ER. For short flights the 767 plane is ok and the 737 is less comfortable. Entertainment was a little bit poor no individual TV's.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

El Al Israel Airlines customer review

(Israel)

TLV-YYZ. YYZ-TLV. Captain was very nice and welcoming like all flight attendants. The meal was ok. However the aircraft was an old dirty Boeing 767-300. It was very uncomfortable and small. The onboard entertainment was very poor. No individual TV's for this 12 hour flight! Wouldn't recommend for long journeys.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

El Al Israel Airlines customer review

(United States)

JFK-TLV TLV-JFK 747-400 rows 25 and 26 seats a/b/c. The cabin definitely showed its age but appeared clean. Lavatories were also clean and remained so for the duration of our long flight. Service on board was not overly warm or friendly but certainly adequate and responsive. On the outbound quite a few seats open in Economy Plus section a couple of rows in front of us and the flight attendant offered to let my husband sit there so my son could lie down across 2 rows and sleep. Food was adequate for economy class (but no alcoholic beverages offered except for red wine). On the outbound my seat cushion in 26A was loose and there was a big gap in the back exposing crayons and a number of other little goodies left over from previous flights. On the return we sat in row 25 just behind Economy Plus. When the people in front of us reclined they may as well have been sitting in our laps! Good for them regarding the recline horrible for us. Speaking of recline my seat and my son's seat would not stay reclined and I kept having to adjust them. Entertainment system completely antiquated and limited! Thankfully I had a good book to read and it was a night flight! Overall I would probably not fly El Al again until they update their equipment into the 21st century.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no