El Al Israel Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 296 reviews
5/10
3 star Skytrax Rating
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El Al Israel Airlines customer review

(Israel)

I flew from Tel Aviv to New York and a week later I made the return trip. On both flights the seat was uncomfortable the aisle was narrow the passenger in front of me moved her seat back for the entire flight. I felt a prisoner for ten hours. I needed to do exercises for my blood circulation but there was nowhere to move. If I stood in the aisle for more than ten seconds there was always someone pushing me one way or the other or the airline staff needed to get past. I stopped to talk to a friend and one of the other passengers who wanted to get past yelled at me to move. It may be more economic for ElAl to narrow the space and push in more passengers and earn more. Why not offer a bonus for anyone who remains strapped in their seat for the entire flight without moving! The entertainment was intolerable and unacceptable and geared to one sector of the population only. For a twelve hour flight there should have been a choice of films or music with a much wider variety. There was no classical music no games no non-fiction film no topics of general interest - nothing on Israel or on a religious topic. From a brief look at the hundreds of passengers on the flight the available entertainment probably interested only a small percentage.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

El Al Israel Airlines customer review

(Canada)

We flew on Flight 29 from TLV to Toronto Feb 28-March 1. We were supposed to connect to a WestJet flight to Winnipeg. Theses arrangements were made by our travel agent via the El Al reservation system. We arrived in Toronto pretty much on time but because we had to wait 1 hour for our baggage (ours came out last) we missed our connection and spent 16 hours in Pearson Airport waiting for the next available flight. When it looked like we were going to miss our connection my wife went looking for the one El Al employee in the baggage claim area. She told my wife that it wasn't her responsibility (wrong-the reservation was made through El Al) and to go talk to WestJet. When our bags finally came out we went looking for her again because we didn't know what to do. After we finally found her again she once again told us to find someone from WestJet (who then told us it really was El Al's responsibility but tried to help us anyway). By the way we paid extra for Economy Plus. The extra legroom makes it worthwhile because it makes it much easier to sleep but they often run out of movie iPads before they get to your row!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

El Al Israel Airlines customer review

(United States)

I flew with El Al round trip three times. From JFK to TLV thrice. Firstly you get on a cramped aircraft. Then if you are the majority of the passengers flying in economy you get to your "seat" (a rock solid and uncomfortable small bench) and sit down and begin to feel cramped and uncomfortable. The best part is you didn't even start your ten hour torturous flight with El Al! You then begin to deal with the rude cantankerous flight "attendants." These flight "attendants" are there to throw your uniform meal at you and give you dirty looks and make you feel like they're doing you a favor by bringing you your food. The food is surprisingly pretty satisfactory. Maybe the only good thing about this airline is the meal. It's usually a dinner with chicken and rice and a pastry. For breakfast it's usually a piece of bread and a half frozen omelette with yoghurt. Then after your meal you want to try and get some sleep. You begin to think that after about twenty minutes the "attendants" will take your meal tray to the garbage. You might as well try to fall asleep because you will most likely wake up a few hours with the tray still there! The crew is unbelievably rude. While you continue to sit like a sardine in their cramped "seats" you try to fall asleep which is even harder. You then wake up after a few hours (if you're lucky) of uncomfortable sleep and wake up with back and neck pain. You then head over to the kitchen to politely ask for a drink of water and your immediately met with two El Al steward/ess' talking to each other and completely ignore you until you disrupt their conversation to ask for water. I will make it my duty to never fly with this "airline" again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

El Al Israel Airlines customer review

(Canada)

B767 Toronto-Tel Aviv-Toronto. Very old plane 12.5 hours flight w/o entertainment. Delay of 3.5 hours because of the technical problems. On the way back all the passengers got out w/o luggage. We received it next day. Never again. I'll take another company even with a connection.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

El Al Israel Airlines customer review

(Israel)

I flew from TLV to FCO on the 737-900 the newest plane of El Al. The new economy class seats are very good and the entertainment system was very good. The crew members were very nice. The best thing about El Al is the food.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

El Al Israel Airlines customer review

(Israel)

Flew from Tel Aviv to Warsaw and back in December 2014. Both flights with B.737-800. Flights left on time staff extremely friendly and helpful delicious and hearty meals comfortable seats and nice IFE. Great value for money. I was truly pleased.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

El Al Israel Airlines customer review

(Israel)

Returned to Israel on LY 008 from JFK New York on Nov 8th. The crew who are normally very pleasant were absolutely awful pushing past people without a word of apology they acted as though they were doing us a favor by being there and were very sour faced and frankly quite rude most of the time. As a frequent flyer this is the first time I have encountered such a terrible staff attitude on this or any other EL Al flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
4/10

El Al Israel Airlines customer review

(Australia)

I was so disappointed with El Al. We flew from Bangkok to Tel Aviv and back again. There was absolutely no leg room and I am an average sized female. The screen on the plane over was tiny and the selection of entertainment was poor and I could hardly hear anything anyway. The food was average and the less said about the flight attendants the better. They are representing their country so you would think that they would care about what visitors think but they were completely indifferent. Once the meal was served that was it you didn't see them unless you went to the back of the plane and asked for a drink and then they didn't even look at you when they poured it. The lack of service etc was even more noticeable because our flight from Australia was with Thai and we were very impressed. The flight back was in a better plane with more leg room and bigger screen but the entertainment choice was still so poor that I didn't bother much and the food was still average. The attendants were also a bit more friendly on the way back. My first trip with El Al and I would say it will probably be my last with them which is a shame.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

El Al Israel Airlines customer review

(United States)

Tel Aviv to Rome Italy round-trip. Sept 15 LY385. Oct 7 LY386. We had a perfect flying experience. Granted the security is a bit much - but our safety is worth the inconvenience. They have the most professional and seemingly smart security personnel. The check-in and inflight staff were friendly and very helpful. The flight was uneventful - exactly what you one hopes for. Inflight food service was equal in quality to every other first class airline we travel on.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

El Al Israel Airlines customer review

(Australia)

Flew TLV-BKK with a 747. Plane was old and dirty. The service was okay but the food was inedible. The TV's were on a loop with 2 out of the 4 channels not working. Unfortunately this is the only airlines for me to travel to Israel but whenever I get the chance I'm taking another airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no