El Al Israel Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 186 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
10/10

El Al Israel Airlines customer review

(United States)

Business class was wonderful friendly service from NY to Tel Aviv. Seat was not flat but I slept for 8 hrs. Food was great and Business was worth the price.
Cabin FlownBusiness Class
Value For Money 12345
yes
9/10

El Al Israel Airlines customer review

(United States)

Newark-Tel Aviv B777-200 Business Class. Very professional and attentive crew. Excellent food service. Comfortable seat but not fully flat nor anything outstanding. Entertainment system with good selection. In summary a good recommended travel experience.
Cabin FlownBusiness Class
Value For Money 12345
yes
10/10

El Al Israel Airlines customer review

(United States)

Outstanding flight from TLV to CDG. Upgraded to Business Class from Economy for $100/seat. Service was excellent. Cabin was clean. Flight attendants excellent.
Cabin FlownBusiness Class
Value For Money 12345
yes
8/10

El Al Israel Airlines customer review

(Israel)

Roundtrip TLV-AMS-TLV both trips on a new 738. Check In reasonably efficient FA's enthusiastic tasty meals although very limited choice as the same two dishes were offered in both flights and beyond all the flight was offered for the most competitive price. All in all a good and worthy experience.
Cabin FlownEconomy Class
Value For Money 12345
yes
2/10

El Al Israel Airlines customer review

(Austria)

VIE-TLV-VIE on a Boeing 737-800 seats comfy meal sufficient and almost tasty. We booked El Al because it was more than 200 Euros cheaper than Austrian Airlines. We didn't worry about the security before we got to the airport as Israeli friends have told us that we would be asked some questions about security matters only. In the end we spent about 1 hour at the check-in counter telling some young security guy about our private lives and personal relationship. As non-Israelis we were questioned separately and our "stories" were put together afterwards. Telling so much about your private live to some 20 year old security guy is not worth saving 200 Euros.
Cabin FlownEconomy Class
Value For Money 12345
no
1/10

El Al Israel Airlines customer review

(United States)

Probably one of the worst Economy Class cabins I flew. They pack you in like sardines so you are out of luck whether you are in a window or an Aisle seat. Food is horrid service is not rude but sort of non existent. I enjoyed Israel a lot and found that the airline does not represent the country well. The security part was actually not too bad but the flight was hot cramped and rather unpleasant.
Cabin FlownEconomy Class
Value For Money 12345
no
na

El Al Israel Airlines customer review

(United States)

Aside from some of the worst service inflight El Al let my cat loose on the tarmac at Ben Gurion airport. When calling their lost and found call centre I was told by a representative that a lost suitcase has a higher priority than finding a family cat. Their actions display a lack of regard for life period. Unlike people in Israel those of us from the United States love and respect our family pets.
Cabin FlownEconomy Class
Value For Money 12345
no
7/10

El Al Israel Airlines customer review

(United States)

EWR-TLV B777 business class fantastic staff good food. Business class seats not comfortable for 12 hour flight TLV-JFK on old 747 business class. Food good and nice staff nice lounges in Newark and TLV.
Cabin FlownBusiness Class
Value For Money 12345
yes
2/10

El Al Israel Airlines customer review

(New Zealand)

We visited the Middle East in May 2011. Before leaving New Zealand we made bookings with El Al (via the Web) to fly Tel Aviv to Cairo. When we arrived at the airport to check in for the flight El Al staff informed us that the flight had been cancelled. They arranged for us to fly to Cairo via Amman with Royal Jordanian the same day but we are cross that they didn't bother to inform us of the cancellation. The booking was made in September 2010 and they had an email address to reach us at.
Cabin FlownEconomy Class
Value For Money 12345
no
na

El Al Israel Airlines customer review

(United Kingdom)

BRU-TLV-BRU Economy. I fly this route regularly and on the two very rare occasions I saw this flight cheaper than Brussels Airlines I chose it. Never again! On all 4 legs of the flight I was treated like a criminal by ELAL security the front room staff are rude ask the same questions without listening to the answer they left me in a room for over an hour each time and failed to advise why. I appreciate security is very much needed but it must be professional. Israelis were barely checked! The plane was old service awful noisy and safety terrible as airline regulations not enforced such as bags in emergency exits and people removing bags on landing!
Cabin FlownEconomy Class
Value For Money 12345
no