El Al Israel Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 202 reviews
5/10
3 star Skytrax Rating
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9/10

El Al Israel Airlines customer review

(Canada)

LHR-TLV B747 Business (Upper Deck). First time with EL AL and was a little concerned given the mixed reviews on this forum. However the flight was terrific. In the upper deck in business with attentive and friendly service. Food was delicious and the Israeli wines of a high standard. Cabin clean and roomy. Only [minor] criticism was the out-dated in flight entertainment - but I am not a big fan of this anyhow and prefer to read. Overall a great experience and will fly them again.
Cabin FlownBusiness Class
Value For Money 12345
yes
9/10

El Al Israel Airlines customer review

(Canada)

LHR-TLV B747 Business (Upper Deck). First time with EL AL and was a little concerned given the mixed reviews on this forum. However the flight was terrific. In the upper deck in business with attentive and friendly service. Food was delicious and the Israeli wines of a high standard. Cabin clean and roomy. Only [minor] criticism was the out-dated in flight entertainment - but I am not a big fan of this anyhow and prefer to read. Overall a great experience and will fly them again.
Cabin FlownBusiness Class
Value For Money 12345
yes
10/10

El Al Israel Airlines customer review

(United States)

We allowed 3 hours for check in flying out of Tel Aviv on a non-stop to JFK. We began by entering a line for baggage screening where a lovely young man asked us 4 questions. Next we proceeded to the counter to check in our bags and get boarding passes. We were not asked a single question by the check in agent. Within 10 minutes we had cleared security and had boarding passes in hand. We then went to departures where we went through airport security normal metal detector hand luggage through a screening machine. We never encountered any type of interrogation or any rude employees. The entire process took less time and was less invasive than an airport in the states. We flew a 747 in coach row 26 three seats together on left side of plane. The seats reclined a full 8 inches comfortable for a long flight. The in flight entertainment was great. No problems with noise level or people congregating together as mentioned in several reviews the food was hot and very good. I found the airline to be very professional the flight was nice and I would fly them again.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

El Al Israel Airlines customer review

(South Africa)

Flew JNB-TLV on 14 July and return on 27 July in a B767. Aircraft relatively old but comfortable. Crew on both legs were friendly and constantly up and down the aisles offering water. Meals both breakfasts and lunches were quite tasty for airline food and the bread was served hot and really tasty. In flight entertainment was on the nearly the entire duration of the 9 hour trips. Overall a very pleasant experience.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

El Al Israel Airlines customer review

(Czech Republic)

PRG-TLV-ETH and back 1-2 times a year + a couple of other flights. Good quality natural meals especially on special orders (they are served first too). Some interesting Israeli gifts sold onboard. Disgraceful security interrogations at check-in (claiming to provide real security but probably more theatrical than secure). Generally not cheap but occasionally offering very good deals.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

El Al Israel Airlines customer review

(Israel)

Round trip TLV-Moscow. Outbound B767-300 ancient without PTV. Generous leg room and that's really the important feature. Young all female crew happy to serve. Poor quality breakfast a tiny omelette with yoghurt roll and a mystery dessert. Frequent water runs by crew. Return on a B737-800.Good leg room again no PTV again. Crew again young and friendly service with a smile. This time dinner was much better than outbound meal. Frequent water runs - every 15 minutes. One can tell cuts in inflight amenities compared to previous flights. All in all good value for money paid.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

El Al Israel Airlines customer review

(Israel)

I used this airline 6 times (4 on Bangkok-Tel Aviv route and twice Tel Aviv-Rome route). Staff were friendly and the food was good entertainment was absolutely fine.
Cabin FlownEconomy Class
Value For Money 12345
yes
5/10

El Al Israel Airlines customer review

(United Kingdom)

LHR-TLV-LHR. Flew out on B747 which had individual seat back screens with a choice of films playing in a fixed pattern. Return flight on B767 with overhead screens with no choice of inflight entertainment screens old and poorly spaced made viewing entertainment a bit of a challenge. Both aircraft's were clean with inflight magazine and the usual seatback options. No amenity kits just headphones pillow and blanket. Boarding at LHR slow and delayed due to late arrival of incoming aircraft. Security checks very through staff ok. Meal Service was slow as there seemed to be a huge number of "Special" meals that had to be distributed before the main service started. Quite a bit of hand luggage slowed down getting on and off the plane - also no formal boarding process just a first come first served. Outbound flight late inbound flight more or less on time.
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

El Al Israel Airlines customer review

(United States)

EWR-TLV economy B777-200. The cheapest flight on this route. Check-in was fast but boarding was slow and the security officer rude and pointless. Plane left 45 mins late but arrived on time. Seat was comfortable with enough space. Food was delicious especially the breakfast. The entertainment was not as extensive as other Asian carriers. Flight attendants were responsive and present in the cabin during this long flight.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

El Al Israel Airlines customer review

(Israel)

I have flown El Al many times both TLV-JFK and TLV-Europe. In terms of legroom while flights between Israel and the US may be a bit tight I have found on all of my flights to Europe that there is plenty of legroom. The menu has been upgraded in the past few years and the food is excellent. The crew are very attentive to passengers' needs.
Cabin FlownEconomy Class
Value For Money 12345
yes