El Al Israel Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 296 reviews
5/10
3 star Skytrax Rating
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1/10

"Customer service was terrible"

(United States)

Not Verified | I booked a trip before the events on October 7th. I had to cancel my trip and El Al was not accommodating at all even though this is an extenuating circumstance. They offered me a partial refund taking 1/3 of my total expense. Customer service was terrible. We were hung up on multiple times after asking to speak to a supervisor. Wait times to talk to a representative were over an hour. You would think this company would be a bit more accommodating to people who had to cancel a trip during this time but all they care about is money. Never flying with them again, they’ve taken enough of my money.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNewark to Tel Aviv
Date FlownMarch 2024
Value For Money 12345
no
1/10

"Always some bad experience"

(Israel)

Not Verified | Such a bad service. Changing flight time and no response from service at all. Been waiting now for 10 days to get a response. Just stay away. Always some bad experience with them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTel Aviv to Paris
Date FlownSeptember 2023
Value For Money 12345
no
9/10

"service was good"

(United Kingdom)

Not Verified | The service was good, everything that I ordered came in a minute or less and all my needs were attended to. Free snacks of hot fudge and tea. Fast and there were no delays (not late for take off or landing) Really recommend, thanks for a great flight. I am really happy.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTel Aviv to London
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"they have an awful service"

(Israel)

Trip Verified | It has a clear and direct discrimination passengers. It’s my second time that I’m flying with El Al and both were terrible experience. You can feel disgraced and humiliated due to special and extra luggage check and due to the personal question that are asked by security during boarding. All of this discrimination is due to the fact that you’re not Jewish or white. Except the direct discrimination, they have an awful service. Flight attendants are rude and arrogant, they don’t smile and need to ask for thing several times. Do your self a service and avoid this company.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypePremium Economy
RouteTokyo to Tel Aviv
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"cancellation fees in this war environment"

(United States)

Not Verified | Outrageous that EL AL is charging cancellation fees in this war environment where tours are being cancelled and all other airlines have cancelled their flights.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteNewark to Tel Aviv
Date FlownOctober 2023
Value For Money 12345
no
1/10

"refuse to switch the voucher to refund"

(Israel)

Trip Verified | Bought a ticket for my wife for her Birthday. War broke out a few days later so I tried to cancel the tickets as promised by El AL without any charges, however, it is not possible to do that on their website only through phone call. El Al never answered their phones for several days which is understandable due to the overwhelming call volume. since the flight was the next day I took a voucher with limited credit for 12 months and thought I would get the money when they answered just not to lose my money for "no show". Today they answered after spending hours on the phone, but they refuse to switch the voucher to refund. One Star for you El AL, and I or anyone from my family will never ever fly with you. Just for comparison, The ticket back to Israel was with Turkish Airlines which allowed cancellation without penalty (due to the war) on their website. It took less than a minute to get a full refund.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTel Aviv to Amsterdam
Date FlownOctober 2023
Ground Service 12345
Value For Money 12345
no
1/10

"Shame on El Al"

(United States)

Not Verified |   Shame on El Al. Was so excited to go to Israel for a family wedding. Ticket purchased for Saturday non stop flight (non stop) from Miami to Tel Aviv on 10/07/23 (Saturday) night. War had broken out earlier that day. Needless to say the wedding was cancelled. El Al never answered their phones for several days (understandable due to overwhelming call volume. However when she did speak to someone all they would offer was a limited credit for 12 months OR…refund but a $275 fee. The other airlines were so accommodating. Not El Al. Trying to make money on us during war time. Do not fly EL Al, we never will.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMiami to Tel Aviv
Date FlownOctober 2023
Value For Money 12345
no
9/10

"Inflight service was excellent"

(Australia)

Trip Verified | Inflight service was excellent. Friendly attentive staff. Excellent cabin and very comfortable seat including the lie flat bed. Cabin has understated tones which feels modern , luxurious and comforting. Staff had excellent knowledge of local wines being served. Ground service however in Ben Gurion and lounge needs a little bit of a further polish. Check in staff were a little too nonchalant and the lounge had a damp smell but good range of food and beverages. The lounge is also in need of a bit of an update.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteTel Aviv to Paris
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"What a nightmare"

(Israel)

Trip Verified | When arriving to the destination and after waiting for my luggage for an hour, i learned that EL Al decided not to wait for luggage arriving from transit flights. They didn’t lose our bags, they just decided to leave with out them. Now I'm stuck with no bag waiting for a rude delivery guy that should have shown up today but got the wrong address. What a nightmare. If you want a company that knowingly gets her customer stuck without clothes, medicine etc. for more than 48 hr then El Al is the place for you.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNew York to Tel Aviv
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"El Al did a good job"

(United States)

Not Verified | It is never enjoyable to fly 10+ hours but I think El Al did a good job. Flight attendants were nice and responsive. They served 2 meals. Boarding seemed quick. No complaints.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTel Aviv to New York JFK
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes