✅ Verified Review
| Tel Aviv to Bangkok. We planned a trip to Vietnam and Cambodia in very high detail, about six months before traveling; flights and ground services were booked and were reserved accordingly. On July 3rd, 2016, we left with high expectation, a group of five people, to fly on EL AL flight LY081, planned to depart at 2230. We had a connecting Vietnam Air flight to Hanoi, with a layover of two hours and ten minutes, significantly higher than from conventional MCT. Although we did an early check in early, and left our contact information, EL AL did not update us directly on the two-hour delay in flight. We heard of this delay only on the way to the air field. The magnitude of the delay was reveled when it was too late to book an alternative connecting flight, while we still had the opportunity (free seats wise). We had to wait for hours before the flight left, almost 3 hours after the scheduled time. We arrived to Bangkok after an exhausting flight in El Al's old 747 plane, amazing to see this plane is still in service (seat handles ashtrays openings, still existing). Upon arrival to Bangkok, EL AL representative escorted us, trying to help us find a connecting flight. We were on a "waiting list" for Vietnam Airlines flight, which was scheduled to leave at 1905. If we had gotten on this flight, there would have been a minimal damage to our trip itinerary. We were delighted when we learned that we had seats available on this flight. But, we were asked to pay for re-booking of flight. EL AL were not willing to paying the additional $120 per person for this change. In order to avoid extra costs (cancellation of hotel reservation, change an itinerary, etc.), we decided to pay the above amount and to clarify the matter with EL AL, in a later stage. Unfortunately, the payment process prolonged and the flight left without waiting for us. When we turned to EL AL station, to arrange the next connecting flight, they declared they cannot help us, and told us to come back on the next day. We had to stay another night in Bangkok and cancel the ground services booked and paid in Hanoi, Vietnam. We found ourselves the first alternative connecting flight, that had seats available (Thai Air), and paid $ 350 per person. It goes without saying that since the trip was carefully planned, on a daily and even hourly basis, we had to make changes and concessions and disrupted our enjoyment.